What hotel asks for a cash deposit, shady in my opinion. Nothing is new. Place looks like a cheap motel. Overall experience= poor. I usually don’t book hotels like these. Reminds me to pay for better quality.
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酒店回复: Hello Lorraine,Thank you for sharing your feedback. We understand that policies regarding deposits can vary and might not meet everyone's expectations. We appreciate your input about the overall experience and will ensure it is shared with the team for future improvements. We hope you consider exploring our offerings again in the future for a more enjoyable stay. Your comments are valuable in helping us enhance the guest experience.
1.0分
商务出差
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Got a smoking room due to availability online. Check in was easy, wasn’t keen on the extra fee/ hold on my card. Place is need of a lot of proper repairs. Shower head was broken. Furnace kept lowering the temp randomly. Had to clean the filter on the furnace(was completely clogged). Beds was extremely uncomfortable.
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酒店回复: Hello Thomas,Thank you for sharing your feedback regarding your recent stay. We're glad to hear that check-in was easy, but we apologize for the condition of the room and any discomfort you experienced. Your comments about the repairs and furnace issues will be forwarded for review, as we continuously strive to improve our guests' experiences. We appreciate your insights and hope you find a more suitable accommodation in the future.
Bathtub soiled nasty, I would not talk a shower ,I washed at the sink the toilet need to be replaced also ,to be honest the entire building need to be remodeled
The older white lady at front desk need to be taught how to be more friendly and learn how to greet the incoming guess
I DO NOT RECOMMEND THIS HOTEL
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酒店回复: Hello Rhonda,Thank you for sharing your feedback about your recent stay. We understand the importance of a comfortable and welcoming environment, and we appreciate you bringing these concerns to our attention. Your comments regarding the room conditions and staff interactions will be shared with the relevant departments for review. We value your perspective as it helps us understand the areas where we need to improve. Thank you for taking the time to provide your insights.
3.0分
其他
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Just another mid-price US hotel chain
Can't remember now, so obviously created no lasting impression.
As for the questions asked, they are absurd, as not things on which a guest could comment, even if they'd noticed.
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酒店回复: Hello Paul,Thank you for sharing your thoughts. We appreciate all feedback as it helps us refine our services and guest experience. Your insights regarding the guest survey are noted, and we continually strive to improve our communication methods. If you have any other comments or suggestions, please feel free to reach out directly to management for further discussion. We value your perspective and hope you consider staying with us again in the future.
3.0分
其他
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You don’t expect too much from something in this price range. Two main complaints- there is a very unpleasant odor, especially near the elevator, and the room lighting is really dim. Thank God for nose-blindness.
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酒店回复: Hello Joy,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the odor and room lighting; they help us understand areas where we can enhance our guest experience. Your insights are valuable, and we will consider them as we make future improvements. We hope you had a pleasant trip overall and will keep us in mind for your next stay.
2.0分
其他
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Not acceptable
Our stay was barely acceptable- the bathroom had mold in the corners and the toilet has not been properly cleaned in a while . Apparently, there was a water leak and the damage was painted over in some places and poorly repaired in others. Overall, this property has not been maintained for some time. Do not recommend.
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酒店回复: Hello Steven,Thank you for sharing your feedback regarding your recent stay. We take cleanliness and maintenance seriously, and your observations will be relayed to the appropriate team for review. We constantly strive to improve our guest experience, and your insights are valuable in this process. We appreciate your comments and hope you might consider us again in the future.
1.0分
其他
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Checked in ptac filter were extremely dirty. Cleaned myself. Remote did not work for the TV. The tables legs were so wobbly did not trust to use. Only one light bulb in the vanity ceiling light but could still see what appeared to be bedbugs on the shower curtain. There were also roaches. Had to throw away white socks after walking on carpet because they were so dirty. The whole place smelled musty and like cigarettes. Definitely showing its age.
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酒店回复: Hello Kim,Thank you for your feedback on your recent stay. We appreciate you bringing these concerns to our attention as we continually strive to enhance our guest experience. Cleaning and maintenance issues can significantly impact your stay, and we take such matters seriously. Your comments will be shared with the relevant teams for review and further consideration. If you have any additional concerns or suggestions, please feel free to reach out to our management team directly.
一般般的酒店
工作人员都非常友善。她还教我怎么使用洗衣机。
住得很愉快
What hotel asks for a cash deposit, shady in my opinion. Nothing is new. Place looks like a cheap motel. Overall experience= poor. I usually don’t book hotels like these. Reminds me to pay for better quality.
Got a smoking room due to availability online. Check in was easy, wasn’t keen on the extra fee/ hold on my card. Place is need of a lot of proper repairs. Shower head was broken. Furnace kept lowering the temp randomly. Had to clean the filter on the furnace(was completely clogged). Beds was extremely uncomfortable.
Waffle,cereal, coffee,juice
Rooms furniture unsafe table wobbly sitting chair nasty dirty!
Bathtub soiled nasty, I would not talk a shower ,I washed at the sink the toilet need to be replaced also ,to be honest the entire building need to be remodeled
The older white lady at front desk need to be taught how to be more friendly and learn how to greet the incoming guess
I DO NOT RECOMMEND THIS HOTEL
Just another mid-price US hotel chain
Can't remember now, so obviously created no lasting impression.
As for the questions asked, they are absurd, as not things on which a guest could comment, even if they'd noticed.
You don’t expect too much from something in this price range. Two main complaints- there is a very unpleasant odor, especially near the elevator, and the room lighting is really dim. Thank God for nose-blindness.
Not acceptable
Our stay was barely acceptable- the bathroom had mold in the corners and the toilet has not been properly cleaned in a while . Apparently, there was a water leak and the damage was painted over in some places and poorly repaired in others. Overall, this property has not been maintained for some time. Do not recommend.
Checked in ptac filter were extremely dirty. Cleaned myself. Remote did not work for the TV. The tables legs were so wobbly did not trust to use. Only one light bulb in the vanity ceiling light but could still see what appeared to be bedbugs on the shower curtain. There were also roaches. Had to throw away white socks after walking on carpet because they were so dirty. The whole place smelled musty and like cigarettes. Definitely showing its age.