酒店回复: Dear Cynthia, We regret that many aspects of your stay fell short of expectations, particularly the cleanliness and maintenance concerns you encountered. Please accept our sincere apologies for the inconvenience these caused. We also understand the frustration with the reservation issue and the challenges with parking, and we appreciate you bringing these to our attention. It is disappointing to learn that your experience did not meet our high standards. We take your feedback very seriously and will ensure that such matters are not repeated. We are, however, pleased that our team provided professional and courteous service throughout your visit. We hope you will consider returning, giving us the opportunity to provide a more comfortable and seamless visit.Sincerely,Hotel Management

酒店回复: Dear Tiffany, Thank you for being a loyal guest and for sharing your thoughts. We are glad to hear you have enjoyed your visits with us. We understand how an unexpected deposit can be frustrating, especially when it hasn’t been part of your experience before. However, please note that the deposit will be mailed by check within 14 days of departure after a satisfactory inspection; we apologize if this comes as a surprise to you. Your feedback is important, and we’ll make sure it’s shared with our team for future improvements. We appreciate your patience, and should your travels bring you back our way, we’d love the chance to welcome you again.Sincerely,Hotel Management

酒店回复: Dear Tara,We sincerely apologize for the frustration and confusion surrounding your reservation. Being turned away due to lack of availability, especially after receiving confirmation, is deeply disappointing, and we regret that this situation occurred. We understand your concern regarding the charge and agree that a resolution is necessary. Please know your feedback has been shared with our team for review, and we will ensure it is resolved fairly. We hope for the opportunity to provide you with a far better experience in the future.Sincerely,Hotel Management

酒店回复: Dear Chris, We deeply regret the long wait at check-in, especially at such a late hour. Our team’s intent is to follow proper protocols while ensuring a smooth guest experience, and we apologize for falling short in this instance. We are addressing this with our front desk to improve efficiency, especially during overnight hours. Your comfort matters greatly to us, and we appreciate your understanding. We hope to have the opportunity to serve you better on your next visit.Sincerely,Hotel Management

酒店回复: Dear Scott, We are truly sorry to hear that the bed did not meet your expectations and caused such discomfort during your stay. We understand the importance of a restful night’s sleep and regret that we fell short in this regard. Your feedback is very helpful, and we are reviewing our room setup to ensure our guests have a more comfortable experience. We sincerely apologize for the inconvenience and hope you will consider giving us another opportunity to provide a better stay in the future.Sincerely,Hotel Management

酒店回复: Dear Stacy, Thank you for taking the time to share a review. We are sorry to hear that your stay was impacted by a few oversights in the hallways and noise disruptions from neighboring guests. We understand how important it is to have a peaceful environment, especially when it comes to getting a good night’s rest. Your comments have been shared with the respective teams for necessary improvements. Overall, we appreciate you bringing this to our attention and are grateful for your patience. We hope you will consider giving us another opportunity to provide a more comfortable and relaxing experience in the future.Sincerely,Hotel Management

酒店回复: Dear Hiro, Thank you for your thoughtful feedback! We’re glad to hear you found our accommodations suitable for your long-term stay and appreciated our reasonable pricing. For your convenience, kitchenware and other essentials are available upon request at the front desk. We’re always here to make your stay as comfortable as possible. Your feedback is helpful for future guests, and we truly appreciate you sharing your experience. We look forward to welcoming you back for another pleasant stay! Sincerely,Hotel Management

酒店回复: Dear Samantha, Thank you for sharing your feedback. We sincerely apologize for the unpleasant odors you encountered in both the lobby and your room, as this falls short of the quality and comfort we aim to provide. Please be assured that we have addressed this concern with our housekeeping team to prevent future occurrences. We would be pleased to welcome you back and provide a stay that is fresh, comfortable, and fully reflective of the high standards we strive to maintain for all our guests.Sincerely,Hotel Management