酒店回复: Hello Alondra,Sentimos mucho escuchar que su experiencia no cumpli con sus expectativas. Apreciamos sus comentarios y los tendremos en cuenta para futuras mejoras en nuestras instalaciones. Esperamos que en su prxima visita podamos brindarle una experiencia mís satisfactoria.
5.0分
家庭亲子
原文
翻译提供方：Google
一切都对得起价格😶
3.0分
其他
原文
翻译提供方：Google
美好的
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酒店回复: Hello Lorenzo,We appreciate your feedback and regret to hear your experience fell short. We value all guest comments and aim to improve our services. Kindly reach out to our management for further assistance in addressing your concerns. Thank you for staying with us, and we hope to welcome you back in the future.
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hello Lenier Josu,We appreciate you taking the time to provide us with your feedback and we regret to hear that your experience did not meet your expectations. Your comments will be shared with the team to continually improve our services. We hope to have the opportunity to welcome you back in the future for a better stay.
1.0分
其他
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At check in, I was asked to sign a piece of paper.The paper wasn't legitable, it needed ink in the printer.I told him i'm not signing something I can't read.He wadded it up and told me I had to leave.So that tells me that he's trying to rip me off.So I never stayed at your establishment
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酒店回复: Hello kevin,We appreciate your feedback and regret to hear about the situation you experienced during check-in. Ensuring a smooth and clear process for our guests is important to us, and we take your concerns seriously. Your comments will be shared with management for review. Thank you for bringing this to our attention, and we hope for a better experience in the future.
1.0分
其他
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When we arrived there was active construction happening in the lobby. They told us that no breakfast or coffee would be provided although it advertised breakfast and our reservation included breakfast. We left and found a better hotel. The lobby was a construction site and loud and covered in dust. They did not inform us of the situation. The front desk staff were also very rude. This is the first time we have ever encountered a situation at a hotel that was this bad.
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酒店回复: Hello Chris,Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the ongoing construction and any miscommunication regarding breakfast. It’s unfortunate that this affected your stay, and we appreciate your feedback regarding our staff. Your comments are valuable and will be shared with the appropriate management team to enhance future guest experiences. We hope you will consider us again in the future for a more positive visit.
2.0分
其他
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I have stayed here before and was one of my favorites hotel to stay. Room was descent beds are very comfortable but ran into some Issues with the Internet connecting to TV. Some towels had stains. It was under construction receptionist did say no breakfast due to all the remodeling but did say there be coffee. But NO coffee the next morning!
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酒店回复: Hello Maribell,Thank you for taking the time to share your experience. We appreciate your loyalty and are glad to hear you found our beds comfortable. We apologize for the challenges you encountered with the internet and the towels. Our team is dedicated to enhancing the guest experience, and your feedback regarding the breakfast and coffee is valuable for our improvement efforts. We hope you’ll consider staying with us again in the future to see the positive changes we implement.
4.0分
其他
Floor wasn't mopped. A previous guest put a sticker still on light cover , so they don't clean and sanitize everything.
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酒店回复: Hello Melisha,Thank you for sharing your feedback. We take cleanliness seriously and your observations help us maintain high standards. Our housekeeping team works hard to ensure every aspect of our rooms is attended to. Your comments will be noted for future improvements. We appreciate your input and hope to provide you with a better experience in the future.
1.0分
商务出差
Room was a non-smoking room, and still smelled like cigarettes smoke. Beds were very uncomfortable. Some of the staff were very rude the morning of Check out
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酒店回复: Hello Austone,Thank you for sharing your feedback regarding your recent stay. We take guest comments seriously, and I'll ensure your concerns about the room conditions and staff interactions are communicated to the appropriate departments. Our aim is to provide a positive experience, and insights like yours help us to improve. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
进门就一股印度味，本来很好的一个酒店品牌 就被印度人毁了，床单都是脏渍，可惜…………
这个地方一点也不和谐，地毯很脏，酒店应该有的基本设施也没有，只是一个有床和浴室的房间！
一切都对得起价格😶
美好的
好的
At check in, I was asked to sign a piece of paper.The paper wasn't legitable, it needed ink in the printer.I told him i'm not signing something I can't read.He wadded it up and told me I had to leave.So that tells me that he's trying to rip me off.So I never stayed at your establishment
When we arrived there was active construction happening in the lobby. They told us that no breakfast or coffee would be provided although it advertised breakfast and our reservation included breakfast. We left and found a better hotel. The lobby was a construction site and loud and covered in dust. They did not inform us of the situation. The front desk staff were also very rude. This is the first time we have ever encountered a situation at a hotel that was this bad.
I have stayed here before and was one of my favorites hotel to stay. Room was descent beds are very comfortable but ran into some Issues with the Internet connecting to TV. Some towels had stains. It was under construction receptionist did say no breakfast due to all the remodeling but did say there be coffee. But NO coffee the next morning!
Floor wasn't mopped. A previous guest put a sticker still on light cover , so they don't clean and sanitize everything.
Room was a non-smoking room, and still smelled like cigarettes smoke. Beds were very uncomfortable. Some of the staff were very rude the morning of Check out