This is my second time staying here. I really enjoy the property. I stay when Visiting the eastside for outdoor activities. Lakes, hiking, river. Staff are very nice as well as friendly. Rooms are clean and comfortable. Love enjoying the pool or relaxing in the hot tub. I’ll definitely be back soon!
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酒店回复: We’re thrilled to hear that you enjoyed your return visit and that our resort continues to be your go-to spot for outdoor adventures. It’s great knowing our friendly staff, clean and comfortable rooms, and relaxing pool and hot tub made your stay even better. We can’t wait to welcome you back for your next getaway!Kind regards,Social Media Support
4.0分
商务出差
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Room was pretty cozy and everything was there including the jacuzzi. However tub was bit dirty with hair and alarm clock was broken on the table next to bed and no one bother to replace it.
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酒店回复: We’re glad to hear you found your room cozy and enjoyed the jacuzzi. We’re sorry, however, for the cleanliness concern with the tub and the issue with the alarm clock. We appreciate your feedback, as it helps us know where we can improve to ensure every detail meets expectations.Kind regards,Social Media Support
5.0分
其他
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One of the nicest properties in Mesa!
What an incredibly relaxing place to stay and very budget, friendly, especially for an entire one bedroom apartment with a full living room, dining room and kitchen. The bed was super comfortable and everything was top-notch. Oh, and INCREDIBLY GOOD PIZZA!
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酒店回复: We’re thrilled to hear you had such a relaxing and enjoyable stay and that you loved the comfort of the apartment as well as the pizza. It’s wonderful knowing everything came together to make your visit so memorable.Kind Regards,Social Media Support
3.0分
其他
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The place was nice and quiet just the air went out on last day before checked out and maintenance was take the time to come and fix so our family slept in living room where it cool and still didn’t come fix it was 80 degrees in room. Very disappointing
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酒店回复: Hello Ericka,We’re sorry to hear about the issue with the air conditioning during your stay. We understand how frustrating that must have been, and we appreciate you sharing your experience with us.Kind Regards,Social Media Support
5.0分
家庭亲子
Esteban is a true professional and very sincere and kind. Excellent customer service. All the staff that I spoke with were also kind and helpful.
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酒店回复: Hi Mashell,Thank you so much for your kind words! We’re thrilled to hear that Esteban and the rest of our team made such a positive impression with their professionalism and kindness. We’re proud of our welcoming staff and look forward to providing you with another excellent experience on your next visit.Kind regards,Social Media Support
2.0分
其他
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Roach room
I have been staying here for year when I visit Mesa, Az. This time I was a little disappointed when I found German Roaches in my room. They wanted to treat the room with me in it. I might be looking for a new place to stay.
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酒店回复: Hi Steven,Thank you for your loyalty and for sharing your feedback. We sincerely apologize for the pest issue you experienced and understand how concerning that must have been. Your comments will be addressed with our team to ensure improvements moving forward.Best wishes,Social Media Support
2.0分
情侣出游
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I would never stay here again the towels were dirty when we arrived to the room. The shower had red mold and the bed was super uncomfortable. The bed was on two twin spring box springs and felt like I was sinking in when I went to the middle of the bed. The coffee pot was broken and the fan made an annoying sound when you turned it on. This was suppose to be a remolded room. This room did not have a stove or a oven like I was expecting from the pictures. The walls are super thing and can hear everything on the other side of room.
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酒店回复: Hello Hannah,We’re very sorry to hear about the disappointing experience you described. Your feedback is important, and we truly regret that your stay did not meet expectations. We hope you might consider giving us another chance in the future to provide you with a better visit.Kind Regards,Social Media Support
5.0分
情侣出游
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The second room we stayed in starting on Sept 9 was very nice. I assumed it was recently remodeled as it had nicer furniture and features. The first room was very dated. This last room we stayed it was 100% nicer.
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酒店回复: Hello Margaret,We’re so glad to hear that you enjoyed your stay and that your room provided the comfort and updates you were looking for. Thank you for sharing your experience and leaving us such a wonderful rating. We look forward to welcoming you again in the future.Kind Regards,Social Media Support
4.0分
情侣出游
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Lobby staff is very helpful and professional.
The room was very dated, but comfortable. Furniture seemed very old.
Guests upstairs from us were smoking skunk **** and it was very strong, smelly, and made it's way into our villa.
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酒店回复: Hello Margaret,Thank you for taking the time to share your detailed feedback. We’re happy to know our staff made a positive impression, though we’re sorry certain aspects of your stay were less than ideal. We appreciate your comments and hope you’ll give us another opportunity to provide a more enjoyable visit.Kind Regards,Social Media Support
5.0分
情侣出游
So many activities right at the resort, and everything was neat and clean. We will stay here again
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酒店回复: Hello Chris, thank you for your review. We’re so glad you enjoyed the many activities and found everything neat and clean. We’d be happy to host you again anytime.Kind Regards,Social Media Support
This is my second time staying here. I really enjoy the property. I stay when Visiting the eastside for outdoor activities. Lakes, hiking, river. Staff are very nice as well as friendly. Rooms are clean and comfortable. Love enjoying the pool or relaxing in the hot tub. I’ll definitely be back soon!
Room was pretty cozy and everything was there including the jacuzzi. However tub was bit dirty with hair and alarm clock was broken on the table next to bed and no one bother to replace it.
One of the nicest properties in Mesa!
What an incredibly relaxing place to stay and very budget, friendly, especially for an entire one bedroom apartment with a full living room, dining room and kitchen. The bed was super comfortable and everything was top-notch. Oh, and INCREDIBLY GOOD PIZZA!
The place was nice and quiet just the air went out on last day before checked out and maintenance was take the time to come and fix so our family slept in living room where it cool and still didn’t come fix it was 80 degrees in room. Very disappointing
Esteban is a true professional and very sincere and kind. Excellent customer service. All the staff that I spoke with were also kind and helpful.
Roach room
I have been staying here for year when I visit Mesa, Az. This time I was a little disappointed when I found German Roaches in my room. They wanted to treat the room with me in it. I might be looking for a new place to stay.
I would never stay here again the towels were dirty when we arrived to the room. The shower had red mold and the bed was super uncomfortable. The bed was on two twin spring box springs and felt like I was sinking in when I went to the middle of the bed. The coffee pot was broken and the fan made an annoying sound when you turned it on. This was suppose to be a remolded room. This room did not have a stove or a oven like I was expecting from the pictures. The walls are super thing and can hear everything on the other side of room.
The second room we stayed in starting on Sept 9 was very nice. I assumed it was recently remodeled as it had nicer furniture and features. The first room was very dated. This last room we stayed it was 100% nicer.
Lobby staff is very helpful and professional.
The room was very dated, but comfortable. Furniture seemed very old.
Guests upstairs from us were smoking skunk **** and it was very strong, smelly, and made it's way into our villa.
So many activities right at the resort, and everything was neat and clean. We will stay here again