酒店回复: Dear Guest, Thank you for highlighting the friendliness of our team — we truly appreciate your feedback. We are sorry that the condition of the linens and overall cleanliness did not meet your expectations. Your comments have been shared with our housekeeping team to help ensure improvements are made. We value your input and hope you’ll consider returning to Extended Stay America for a stay that better reflects the quality we strive to provide.Sincerely,Hotel Management
4.0分
商务出差
原文
翻译提供方：Google
位置好，价格合理。
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酒店回复: ¡¡Gracias por alojarte con nosotros y dejarnos una amable encuesta!!
5.0分
其他
原文
翻译提供方：Google
出色地
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酒店回复: Thank you so much for the kind words!! We look forward to seeing you again sometime soon!!
5.0分
其他
原文
翻译提供方：Google
非常好的休息的地方
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Shiare, Thank you for your feedback. While we appreciate you taking the time to share your thoughts, we are sorry to hear that your experience did not fully meet your expectations. If there are any specific areas where we can improve or additional services you would like to see, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to welcoming you back in Extended Stay America to provide an even better experience next time!Sincerely,Hotel Management
1.0分
其他
Window in room didnt close had no shower curtain and shower sprayed all over it was old shower head
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We sincerely regret the condition of your room and the inconvenience it caused during your stay. Your feedback is important, and we understand how frustrating issues like the window and bathing setup can be. While there are times when maintenance challenges arise, we remain committed to improving our accommodations and addressing concerns promptly. We genuinely hope you’ll consider giving us another opportunity to provide a smoother, more comfortable visit in the future.Sincerely,Hotel Management
1.0分
其他
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Extended stay said I could extend my stay before 11am…. Arrived back at 12:45 and they had reserved my room for “another” customer…very very inconsistent communications - POOR CUSTOMER SERVICE - besides my wife and I were greeted with a poignant pungent smell upon getting into the room. The room was not cleaned either and was very unsanitary
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We are truly sorry to hear about the inconvenience you faced and understand how frustrating the situation must have been. Please accept our sincere apologies for the communication issue and the condition of your room. Your feedback has been shared with our team to ensure immediate follow-up and improved coordination. We value your input and hope you’ll give us another opportunity to provide you with a cleaner, more seamless stay in the future.Sincerely,Hotel Management
我是一名旅行护士，我很喜欢Extended Stay酒店离我的工作地点很近。Tessi和Sharon总是非常乐于助人，我每次去她们都尽力帮忙。
如果需要帮助，工作人员会提供便利。
挺好的。
员工很友好，但酒店卫生状况很差。
我不喜欢有污渍的毛巾，即使它们看起来很干净。
位置好，价格合理。
出色地
非常好的休息的地方
好的
Window in room didnt close had no shower curtain and shower sprayed all over it was old shower head
Extended stay said I could extend my stay before 11am…. Arrived back at 12:45 and they had reserved my room for “another” customer…very very inconsistent communications - POOR CUSTOMER SERVICE - besides my wife and I were greeted with a poignant pungent smell upon getting into the room. The room was not cleaned either and was very unsanitary