酒店回复: 尊敬的宾客，感谢您的反馈。很抱歉您的入住体验未能达到预期。您提到的清洁问题以及对安全和舒适度的担忧，我们已立即反馈给相关团队进行处理。我们深知让所有宾客感到安全和宾至如归至关重要，对于您未能获得这样的体验，我们深感遗憾。感谢您再次光临，我们将根据您的反馈不断改进服务。此致，酒店管理团队

酒店回复: Dear Guest, Thank you for your feedback. We sincerely apologize for the cleanliness issues and disturbances you experienced during your stay. Your concerns are being taken seriously and will be addressed with the appropriate teams to ensure improvements are made. We understand how important a clean and restful environment is, and we regret that we fell short. We hope you might consider giving us another opportunity in the future to provide a stay that better reflects our standards.Sincerely,Hotel Management 

酒店回复: Dear Guest, Thank you for sharing your feedback. We’re glad you took the time to let us know about your experience. We sincerely apologize for the breakfast options not meeting your expectations and for any cleanliness issues you encountered during your stay. Your insights are invaluable to us, and we will ensure that your feedback is shared with our leadership team to improve our breakfast offerings and enhance the overall guest experience. We kindly request the opportunity to demonstrate our unwavering dedication to delivering a pleasant and seamless experience during your future visits.Sincerely,Hotel Management

酒店回复: Dear Zachary, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our relevant team members. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for selecting Extended Stay America as your preferred accommodation during your visits to your daughter at college. We are pleased to hear that your experiences with us have consistently met your expectations. It is always a privilege to serve you, and we eagerly anticipate the opportunity to welcome you back on your next stay.Sincerely,Hotel Management 

酒店回复: Dear Jeanette,Thank you for your feedback on your recent stay at Extended Stay America. We’re thrilled to hear that you enjoyed your suite, found it clean and spacious, and appreciated the convenience of the kitchen. Our location and accessibility are designed to enhance your experience. We look forward to welcoming you back soon!Sincerely,Hotel Management

酒店回复: Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee future issues. We regret the frustrations you experienced with the towel's cleanliness and will ensure with our concerned team that these things are not repeated. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for your feedback. We’re pleased to hear you appreciated the quiet atmosphere and value of your stay. However, we regret that the cleanliness fell short of expectations. Your comments have been shared with our team to help improve our standards. We hope you’ll consider giving us another opportunity to provide you with a more polished and comfortable experience in the future. We look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management

酒店回复: Dear Jose, Thank you for being our guest. We are sorry for not meeting your room's cleanliness expectations and for the inconvenience caused. Also, we understand your disappointment with the smell concern you mentioned, and it is being checked, as smoking is never allowed in the hotel premises. Also, we will instruct our team to recheck the rooms before delivery as we advance. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. Our front desk team is available to help you always. Please stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely,Hotel Management