Cockroaches in the room. Killed 6 in the bathroom alone.
Sheets did not appear to be clean. They had some kind of
wax feel to them. No food as advertised just coffee and hot water. Coffee was empty. will not be staying there again.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We take cleanliness and guest satisfaction very seriously and appreciate your comments regarding your experience. Your concerns about the room amenities and cleanliness will be shared with the appropriate team to ensure we as a hotel continue to improve. We recognize the importance of providing a pleasant environment for our guests, and we hope you will consider giving us another chance in the future.
2.0分
家庭亲子
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The room was very dirty clearly not cleaned before our stay. hallway and room smelled like sewage. Front desk at check in was friendly. The other guests were very loud.
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酒店回复: Hello Dylan,Thank you for sharing your feedback regarding your recent stay. We appreciate your positive comments about our friendly front desk staff. We take your concerns seriously and will communicate them to the appropriate departments for review. Your experience is important to us, and we strive to provide a comfortable environment for all our guests. Please know that we continuously work on improving our services for future visits.
1.0分
其他
One of the beds was broke. There was no cold water at the sink in the bathroom. The oven did not work. The floor was sticky.
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酒店回复: Hello Don,Thank you for your feedback. We appreciate you bringing these matters to our attention, as guest experiences help us understand areas that may need improvement. Your comments regarding the bed, bathroom sink, oven, and floor will be shared with the appropriate team for review. We hope you had a positive experience overall during your stay.
5.0分
其他
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My stay was nice but the deadbolt on my room door didn’t lock spoke with the front desk and they claim they was going to get it fixed I was there a whole week and they never got it fixed. Every time I asked about it they would tell me they was going to call the manager. Well needless to say I guess they never spoke with the manager.
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酒店回复: Hello Yvonne, Thank you for sharing your experience. We appreciate your feedback regarding the deadbolt situation, and we're glad to hear you had an overall nice stay. Your concerns about communication and maintenance will be forwarded to the appropriate team to ensure future improvements. We strive to make every guest's experience better, and your input is valuable in helping us achieve that. We hope you consider staying with us again in the future.
3.0分
其他
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A respite from the heat.
The room was spacious and had a comfortable couch. The full size refrigerator was wonderful. However the clean up after the previous guests seemed a bit hap-hazard, with cereal remnants on the floor and a pen and paper swept beneath the couch. Also, the room above had children running across the floor late into the evening ( well after 11 PM) and the water running in their shower was clearly audible.
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酒店回复: Hello Rachel,Thank you for sharing your feedback on your recent stay. We're glad to hear you appreciated the spacious room and amenities. Your comments regarding the cleanliness and noise disturbances have been noted, and we take such matters seriously as they help us improve our guest experience. We hope you still enjoyed the overall atmosphere of the hotel and the amenities provided during your visit. We appreciate your insights, and your input is valuable to us.
5.0分
其他
Rejuvenated 😎
It's been awhile since I've been able to relax like this!
I would definitely recommend and also give this stay a five star rating! ⭐⭐⭐⭐⭐
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酒店回复: Hello Samone,Thank you for your wonderful feedback! We’re thrilled to hear that you had such a relaxing stay and appreciate your recommendation. Our team works hard to provide a five-star experience, and it’s great to know we succeeded. We look forward to welcoming you back for another enjoyable visit in the future. Safe travels!
3.0分
其他
it was a nice stay, but i will say the people in the back that sit at the bench were very loud!
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酒店回复: Hello Kode,Thank you for sharing your feedback about your recent stay. We're glad you enjoyed your time with us, although we understand that noise can be a concern. We appreciate your comments and will certainly relay them to our team for consideration. Your comfort is important to us, and we hope to provide you with an even better experience during your next visit.
2.0分
情侣出游
It was supposed lound all night, the floors and shower were dirty. I also didn't get the size room I paid for
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酒店回复: Hello Nickolle,Thank you for your feedback. We appreciate you bringing these concerns to our attention. Your insights are vital in helping us improve the experiences we provide to our guests. We encourage you to reach out to management directly to discuss your specific concerns further, as they are best equipped to address the issues you experienced during your stay. Your comfort and satisfaction are important to us, and we value your input.
1.0分
其他
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The only positive was how nice and accommodating the lady was that checked us in. She was very nice. After that everything went down hill. According to pictures there were stoves with 4 burners and an oven. We had 2 surface burners only. The fridge was outside the kitchen area by the restroom due to what i found out was non working plugs. The bathtub i can only assume was stained or it was dirty but it was black in the bottom. They also advertized breakfast and didnt have anything and was even told they dont serve breakfast which is a contradiction to online. They didnt even have any coffee. They had lots of workers consistently in the way due to what looked like reovations and painting. After 15 minutes of waiting for the only elevator my husband had to walk down 2 flights of stairs to find out they were cleaning them 10 minutes before checkout time of 11 am. Blinds didnt close all the way nor were there any curtains and being on the corner we had the displeasure of having the building light blinding us all night. The TV was facing the kitchen making it impossible to see from either bed.
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酒店回复: Hello Jessica,Thank you for sharing your feedback regarding your recent stay. We appreciate your positive remarks about the check-in staff; they are indeed dedicated to providing excellent service. Your comments about the amenities and overall experience have been noted, as we strive to offer accurate representations of our facilities. We understand how important these details are to our guests and will take your insights into account for future improvements. Thank you again for your input, and we wish you well in your future travels.
5.0分
其他
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They are going through renovations but it is a very nice stay. The area is wonderful with everything right here. When I have needed anything they are very attentive and friendly.
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酒店回复: Hello Amber,Thank you for your feedback! We’re thrilled to hear that you enjoyed your stay and found the area convenient. It's great that our team was attentive and friendly during your visit. We appreciate your understanding regarding the renovations and hope you’ll consider staying with us again in the future to experience the finished updates.
Cockroaches in the room. Killed 6 in the bathroom alone.
Sheets did not appear to be clean. They had some kind of
wax feel to them. No food as advertised just coffee and hot water. Coffee was empty. will not be staying there again.
The room was very dirty clearly not cleaned before our stay. hallway and room smelled like sewage. Front desk at check in was friendly. The other guests were very loud.
One of the beds was broke. There was no cold water at the sink in the bathroom. The oven did not work. The floor was sticky.
My stay was nice but the deadbolt on my room door didn’t lock spoke with the front desk and they claim they was going to get it fixed I was there a whole week and they never got it fixed. Every time I asked about it they would tell me they was going to call the manager. Well needless to say I guess they never spoke with the manager.
A respite from the heat.
The room was spacious and had a comfortable couch. The full size refrigerator was wonderful. However the clean up after the previous guests seemed a bit hap-hazard, with cereal remnants on the floor and a pen and paper swept beneath the couch. Also, the room above had children running across the floor late into the evening ( well after 11 PM) and the water running in their shower was clearly audible.
Rejuvenated 😎
It's been awhile since I've been able to relax like this!
I would definitely recommend and also give this stay a five star rating! ⭐⭐⭐⭐⭐
it was a nice stay, but i will say the people in the back that sit at the bench were very loud!
It was supposed lound all night, the floors and shower were dirty. I also didn't get the size room I paid for
The only positive was how nice and accommodating the lady was that checked us in. She was very nice. After that everything went down hill. According to pictures there were stoves with 4 burners and an oven. We had 2 surface burners only. The fridge was outside the kitchen area by the restroom due to what i found out was non working plugs. The bathtub i can only assume was stained or it was dirty but it was black in the bottom. They also advertized breakfast and didnt have anything and was even told they dont serve breakfast which is a contradiction to online. They didnt even have any coffee. They had lots of workers consistently in the way due to what looked like reovations and painting. After 15 minutes of waiting for the only elevator my husband had to walk down 2 flights of stairs to find out they were cleaning them 10 minutes before checkout time of 11 am. Blinds didnt close all the way nor were there any curtains and being on the corner we had the displeasure of having the building light blinding us all night. The TV was facing the kitchen making it impossible to see from either bed.
They are going through renovations but it is a very nice stay. The area is wonderful with everything right here. When I have needed anything they are very attentive and friendly.