酒店回复: Dear Guest,We are truly sorry to hear about your experience and the concerns you have shared. While our policies regarding late check-out and security deposits are clearly stated, we take all feedback very seriously and want to ensure that every guest feels respected and treated fairly.
3.0分
情侣出游
原文
翻译提供方：Google
便利的汽车旅馆。房间和浴室干净整洁。提供免费咖啡。提供封闭式停车场。
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酒店回复: Thanks for the fantastic feedback! We were so happy to hear that you enjoyed your stay and found everything to your liking, from the clean room to the complimentary coffee. It means a lot to our team that you took the time to write such a thoughtful review. We can't wait to have you stay with us again!
5.0分
情侣出游
原文
翻译提供方：Google
酒店虽然老旧，但接待热情友好，房间宽敞、干净、舒适。
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酒店回复: Dear Guest,Thank you for your kind review. We’re delighted to hear that you felt warmly welcomed and found your room to be spacious, clean, and comfortable. While our hotel may have some age, we take great pride in offering a pleasant and relaxing stay through attentive service and well-maintained accommodations.We truly appreciate your feedback and hope to welcome you back again soon!
3.0分
其他
原文
翻译提供方：Google
上夜班的办公室人员压力很大。
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酒店回复: Dear Guest,Thanks you for your review and thank you for bringing to our attention.
5.0分
其他
原文
翻译提供方：Google
我爱这一切
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酒店回复: Dear Lesby, Thank you so much for your kind words! We're absolutely delighted that you loved everything and gave us a 10/10 — it truly means a lot. You're always welcome back anytime!
4.0分
其他
原文
翻译提供方：Google
打扫
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酒店回复: Dear Guest,Thank you giving us good rating. We’re blushing. Thanks for your review, we really appreciate the support.Thank you for your stay and for taking the time to leave a rating. We're glad you chose us and hope you had a pleasant experience. If you have any feedback you'd like to share in the future, we’d love to hear it.
2.0分
商务出差
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Parking was great. It was nice to have a gated parking area. So the floor was sticky like it had been cleaned with soda. I spilt some water and wiped it up with one of the towels and it turned the towel black. Every step in the room felt like my socks were being pulled off. There was hair in between the blanket and sheets as well as the flat sheet and fitted sheet.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. I’m glad to hear you found the gated parking convenient, but I’m truly sorry about the condition of the room. What you described with the sticky floor, soiled towel, and hair in the bedding is absolutely unacceptable and far below our standards.Please know that I’m addressing this immediately with our housekeeping team to ensure it doesn’t happen again. We would never want you to feel uncomfortable during your stay. If you’re open to it, I’d appreciate the opportunity to speak with you directly so we can make this right.Thank you again for bringing this to our attention.Best regards,The Team Management.
4.0分
其他
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Friendly staff! Love that you’re pet friendly. This location is in a quiet neighborhood but centrally located to many businesses for food and gas. Close to freeway.
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酒店回复: Thank you so much for your kind words! We’re delighted to hear that you enjoyed our friendly staff and pet-friendly atmosphere. It’s great to know our quiet yet convenient location worked well for you, too. We truly appreciate you choosing to stay with us and hope to welcome you back again soon!”
服务员态度很好
前台有一位女士，超级粗鲁、不体贴，而且很不专业。她只在早上上班，是一位西班牙裔女士。
办公室的服务员虐待我，还抢走了我的押金。他向我要现金，说他离开时会给我。他还编造了一个故事，说有人冲他吼，阻止我把押金给他。这简直就是抢劫。
便利的汽车旅馆。房间和浴室干净整洁。提供免费咖啡。提供封闭式停车场。
酒店虽然老旧，但接待热情友好，房间宽敞、干净、舒适。
上夜班的办公室人员压力很大。
我爱这一切
打扫
Parking was great. It was nice to have a gated parking area. So the floor was sticky like it had been cleaned with soda. I spilt some water and wiped it up with one of the towels and it turned the towel black. Every step in the room felt like my socks were being pulled off. There was hair in between the blanket and sheets as well as the flat sheet and fitted sheet.
Friendly staff! Love that you’re pet friendly. This location is in a quiet neighborhood but centrally located to many businesses for food and gas. Close to freeway.