酒店回复: Hello Sarah,We appreciate your feedback and understand your concerns regarding the check-in process and room cleanliness. Our aim is to enhance efficiency while maintaining a welcoming atmosphere. Your comments regarding pricing and the room will be shared with the appropriate teams for further review. We value your insights as they help us improve the guest experience in the future.
酒店回复: Hello Amanda, Thank you for sharing your experience with us. We appreciate your feedback regarding the check-in process and your concerns about safety and cleanliness. Your insights are valuable as they help us understand areas where we need to review our services. We take all guest experiences seriously and will continue striving to enhance our offerings. We hope you find accommodations that better suit your preferences in the future.
酒店回复: Hello Donovan,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the room size and amenities, as they help us understand our guests' experiences. Each hotel offers a range of accommodations, and pricing can fluctuate based on demand and events in the area. Your concerns regarding the cleanliness and comfort of the mattresses will be noted for our team's review. We wish you all the best as you celebrate your son's graduation.
酒店回复: Hello Diane, Thank you for taking the time to provide your feedback. We're sorry to hear that your experience did not meet your expectations. Your observations regarding the virtual check-in process, bedding, and bathroom maintenance are important, and we will certainly review them with our team for future improvements. We appreciate your comments and hope that your future travels are more enjoyable.
酒店回复: Hello Monte, Thank you for sharing your feedback regarding your recent experience. We understand the importance of having accessible and effective communication, and we appreciate your insights on our front desk and call center services. Your input is valuable in helping us identify areas for improvement. We wish you all the best in your future travels and appreciate you taking the time to share your thoughts with us.
2.0分
朋友出游
原文
翻译提供方：Google
虽然办公室里有人，但办理入住手续却是虚拟的。我试着打电话给前台要冰，但没人接。
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酒店回复: Hello Mary,Thank you for sharing your feedback regarding the check-in process and your experience reaching the front desk. We aim to provide efficient service, and it’s disappointing to learn that your requests were not met as expected. Your comments are valuable, and we will take them into consideration as we strive to enhance our guest experience. We hope you will consider staying with us again in the future.
酒店回复: Hello Orpheus, We apologize for any inconvenience during your check-in process and appreciate your feedback. Your comments will be shared with our team for review and improvement. We strive to provide a seamless experience for all our guests and regret if we fell short during your stay. Thank you for bringing this to our attention, we value your input as it helps us enhance our services for future guests.
4.0分
情侣出游
原文
翻译提供方：Google
房间经过翻新，非常适合短期住宿，工作人员友好 - 现场有工作人员并通过显示屏连接。
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酒店回复: Hello Anita, Vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Ihnen die renovierten Zimmer und die Freundlichkeit unseres Personals positiv aufgefallen sind. Wir arbeiten kontinuierlich daran, unseren Gästen einen angenehmen Aufenthalt zu bieten. Ihre Anmerkungen sind für uns wertvoll und helfen uns, uns weiterzuentwickeln. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
房间干净，就是洗手间的排风扇声音有点大。前台服务好，有点小问题，都能及时处理。和其他motel6比，至少是中上水平。
住一晚还可以。
还是另找地方住吧。
虽然桌子后面坐着的是一个活生生的人，但电脑屏幕上却只有一个人帮你办理入住。这太荒唐了，这种做法令人作呕。房间价格过高，而且很脏。除非别无选择，否则不推荐入住，我当时应该睡在车里。
不太好
我们讨厌这家酒店。入住手续很奇怪。它有一个自助服务终端，可以拨打电话到印度。除此之外，它让我感觉不安全。我们试图进入房间，这很棘手，但其他客人光着脚尖叫着。我意识到我们根本没人可以投诉！只有我和我儿子，我们感觉不安全（我知道这和不安全是两码事）。酒店在高速公路边上，很吵。床上和毛巾上都有头发。淋浴是头顶花洒，但安装在窗帘的外边缘，所以喷洒效果不好，水洒得到处都是。虽然这不是我住过的最糟糕的一次，但也不算太好，我们尽快离开了。
涨价啦，先生
为了参加儿子的毕业典礼，我们飞过来才发现所有价格都涨了。两天550英镑，房间却很小。连洗手间都挤不进去。衣架上粘着东西，床垫不是泡沫的。
讨厌虚拟入住。开了暖气，一股猫尿味。床单尺寸不对。浴室的通风口从墙上掉了下来。再也不会住那里了！！！！
前台没有工作人员。Keo 的呼叫中心人员英语说得不清楚，很不人性化，很不方便。这将是我们最后一次住在这里了。
虽然办公室里有人，但办理入住手续却是虚拟的。我试着打电话给前台要冰，但没人接。
糟糕
大厅的虚拟入住体验简直荒谬，尤其是一名工作人员坐在屏幕后面，而与此同时，还有一名远程人员指导我完成入住，这是我经历过的最糟糕的体验。
房间经过翻新，非常适合短期住宿，工作人员友好 - 现场有工作人员并通过显示屏连接。