酒店回复: Dear Blanca, Thank you so much for the great feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional home away from home for our guests, so we are thrilled to hear that our team members took such great care of you. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely,Hotel Management
3.0分
商务出差
原文
翻译提供方：Google
缺乏维护
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酒店回复: Dear José, Thank you for sharing your feedback. We apologize for the maintenance concerns you experienced during your stay. Providing a comfortable and well-maintained environment for our guests is our priority, and we regret that we did not meet those expectations. Your comments have been shared with the team to address the issues raised, and we will work diligently to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
3.0分
其他
Decent
Staff was friendly and helpful. The room felt old and poorly remodeled. Floor peeling the bath tub and several large wall patch jobs
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酒店回复: Dear Kale, Thanks for taking the time to share your thoughts. We’re glad our team was friendly and helpful during your stay, and we are glad that you had a pleasant stay overall. We also appreciate your feedback about the room’s condition and will pass it along to our maintenance team as we continue making updates. Your input is really valuable, and we hope to welcome you back for a more refreshed and comfortable stay next time.Sincerely,Hotel Management
5.0分
其他
Everything was great. Desk worker who checked us in was very friendly, professional, and knowledgeable. Couldn't ask for more. Highly recommend!!
4.0分
其他
Excellent location, close to several restaurants and easy access to major highways.
5.0分
情侣出游
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The ladies are the front desk are super sweet and nice. The hotel isn’t fancy but it’s decent, clean, and in a safe location. I think it was very good for the price and I would definitely stay here again.
1.0分
其他
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Very unclean and outdated. Lots of gross stains plus ants in the linens. The staff (Vanya in particular) was extremely kind when I was talking with her during check in, but we made the decision we needed to leave.
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酒店回复: Dear Cody, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. Considering our helpful staff, we hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
3.0分
其他
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When we arrived there was water standing on the floor under the window and air conditioner. It had rained hard as we drove to the hotel, We reported it to the desk and were given towels to mop it up. A maintenance report was filed. It did not rain again while we were there.
No internet service the first evening we were there. We reported it and it was fixed the second day. Does this happen often?
5.0分
商务出差
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I really liked my stay there! And Gigi was a very nice lady and went out of her way to help me with things. That is one of the staff members. Very clean, up to date, convenient and friendly staff at a good price. Can’t beat that.
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酒店回复: Dear Joseph, Thank you for staying with us and posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read that you enjoyed our outstanding service and convenient location and found us to be an excellent value. We are thrilled to share your feedback with our team, especially Gigi, as they always love hearing feedback from our guests. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely,Hotel Management
这次酒店入住体验很棒！
工作人员服务优质
缺乏维护
Decent
Staff was friendly and helpful. The room felt old and poorly remodeled. Floor peeling the bath tub and several large wall patch jobs
Everything was great. Desk worker who checked us in was very friendly, professional, and knowledgeable. Couldn't ask for more. Highly recommend!!
Excellent location, close to several restaurants and easy access to major highways.
The ladies are the front desk are super sweet and nice. The hotel isn’t fancy but it’s decent, clean, and in a safe location. I think it was very good for the price and I would definitely stay here again.
Very unclean and outdated. Lots of gross stains plus ants in the linens. The staff (Vanya in particular) was extremely kind when I was talking with her during check in, but we made the decision we needed to leave.
When we arrived there was water standing on the floor under the window and air conditioner. It had rained hard as we drove to the hotel, We reported it to the desk and were given towels to mop it up. A maintenance report was filed. It did not rain again while we were there.
No internet service the first evening we were there. We reported it and it was fixed the second day. Does this happen often?
I really liked my stay there! And Gigi was a very nice lady and went out of her way to help me with things. That is one of the staff members. Very clean, up to date, convenient and friendly staff at a good price. Can’t beat that.