酒店回复: Dear Guest, It is a pleasure having you at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management
4.0分
情侣出游
原文
翻译提供方：Google
工作人员服务优质
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酒店回复: Dear Blanca, Thank you so much for the great feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional home away from home for our guests, so we are thrilled to hear that our team members took such great care of you. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Guest, Thank you for sharing your feedback; we love that you could join us. However, we regret if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. We hope to see you soon.Sincerely,Hotel Management
3.0分
商务出差
原文
翻译提供方：Google
缺乏维护
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酒店回复: Dear José, Thank you for sharing your feedback. We apologize for the maintenance concerns you experienced during your stay. Providing a comfortable and well-maintained environment for our guests is our priority, and we regret that we did not meet those expectations. Your comments have been shared with the team to address the issues raised, and we will work diligently to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
3.0分
其他
Limited amenities
Limited kitchenette
Out dated
Needs to be refurbished and updated
Renovation needed
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酒店回复: Dear Guest, Thank you for staying with us. We apologize for any disappointment with our in-suite amenities. Since our suites are designed for guests staying multiple nights and desiring a home-like living experience, these guests often bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Our team will gladly deliver these items to your suite upon request. Additionally, we have noted your comments about the overall condition of our guest rooms. Your feedback is much valued. We hope to welcome you back soon.Sincerely,Hotel Management
1.0分
家庭亲子
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Staff was rude, would not give us an extra blanket for 2 adults and 3 kids. Argumentative about the pet fees. Back door was broken and would not lock. Someone came in our room while we were gone and messed with our animals and made our beds without permission. Broken glass alcohol bottles everywhere. Room smelled disgusting. Tv did not work. Really sketchy people around
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酒店回复: Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. Considering this a rare incident, we hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely, Hotel Management
1.0分
其他
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staff was friendly and helpful. Bad thing was smoking is allowed in rooms in this smoke free property - employee told me there was no way to know what people were doing in their rooms, so no way to really guarantee a smoke free room. I requested a smoke free room. First room I was given was NOT at all smoke free. Window seals was full of cigarette butts and black marks where cigarettes had been put out. Second room was less smokey but The shower head was more than 90% blocked - sadly my shower was quick and no way to wash my hair. The ac unit was very loud when it was first coming on.
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酒店回复: Dear Jennifer, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. We regret not meeting your expectations. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to the city.Sincerely,Hotel Management
3.0分
其他
Decent
Staff was friendly and helpful. The room felt old and poorly remodeled. Floor peeling the bath tub and several large wall patch jobs
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酒店回复: Dear Kale, Thanks for taking the time to share your thoughts. We’re glad our team was friendly and helpful during your stay, and we are glad that you had a pleasant stay overall. We also appreciate your feedback about the room’s condition and will pass it along to our maintenance team as we continue making updates. Your input is really valuable, and we hope to welcome you back for a more refreshed and comfortable stay next time.Sincerely,Hotel Management
这次酒店入住体验很棒！
好、安全、舒适
一切都很平静。
工作人员服务优质
好的
缺乏维护
Limited amenities
Limited kitchenette
Out dated
Needs to be refurbished and updated
Renovation needed
Staff was rude, would not give us an extra blanket for 2 adults and 3 kids. Argumentative about the pet fees. Back door was broken and would not lock. Someone came in our room while we were gone and messed with our animals and made our beds without permission. Broken glass alcohol bottles everywhere. Room smelled disgusting. Tv did not work. Really sketchy people around
staff was friendly and helpful. Bad thing was smoking is allowed in rooms in this smoke free property - employee told me there was no way to know what people were doing in their rooms, so no way to really guarantee a smoke free room. I requested a smoke free room. First room I was given was NOT at all smoke free. Window seals was full of cigarette butts and black marks where cigarettes had been put out. Second room was less smokey but The shower head was more than 90% blocked - sadly my shower was quick and no way to wash my hair. The ac unit was very loud when it was first coming on.
Decent
Staff was friendly and helpful. The room felt old and poorly remodeled. Floor peeling the bath tub and several large wall patch jobs