One female staff member very rude. Not the first time either. A couple issues in the room. The manager is very receptive to concerns
3.0分
其他
The continental breakfast was not up to par oj was watery and only had decaffeinated coffee at least there is a ihop across the street
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酒店回复: Dear Mr. Boag,Thank you for taking the time to share your feedback regarding your recent stay with us from September 29 to October 1, 2025. We appreciate your insights and are committed to enhancing our guests' experiences.We sincerely apologize that the continental breakfast did not meet your expectations, particularly concerning the quality of the orange juice and coffee options available. Your comments are invaluable as they help us identify areas for improvement.Please be assured that we will address these issues with our food service team to ensure a more satisfying breakfast experience in the future. We are glad to hear that you found an alternative dining option nearby.Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,Harry GManagement
4.0分
其他
A comfortable bed for a great rate that’s pet friendly. Clean breakfast area & friendly staff. A good pit stop for my trips to Algodones for dental care.
3.0分
其他
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Disgusting
Swimming pool tiles had mold in the cracks, no filter pump running. Phone in the room was dead all weekend . Entering bathroom saw hairballs.
Showered only to have water still dripping almost flooded bathroom.
. Don't think I'll return
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酒店回复: Dear Mr. Edwards,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered during your visit.We are disheartened to learn about the condition of the swimming pool and the cleanliness concerns in your room. Please be assured that we take such matters very seriously, as maintaining a high standard of hygiene and comfort is our priority. Your comments regarding the mold in the pool tiles, malfunctioning phone, and bathroom cleanliness have been forwarded to our management team for immediate review and action.We understand how disappointing it must have been to experience these inconveniences, and we appreciate you bringing them to our attention. We are committed to making improvements based on guest feedback like yours.While we regret that your experience did not meet expectations, we hope you might consider giving us another opportunity in the future. Should you choose to return, please feel free to reach out directly so that we can ensure a more pleasant stay.Thank you once again for your valuable input.Warm regards,Omar AManagement
1.0分
其他
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I had heard horror stories about bed bugs but had never seen one, until this stay. Thankfully, we were just stopping for the night and had kept all our belongings in our suitcases. With the light still on, we noticed a bug on the sheet, after a quick Google search, we confirmed it was a bed bug.
We immediately notified the front desk, and the staff member was kind, apologetic, and quickly moved us to another room. She said she would inform the manager, which we appreciated. However, even after moving, my family and I no longer felt comfortable.
The continental breakfast was also disappointing, just cereal, a waffle maker, and granola bars.
While the staff were friendly and tried to be helpful, the overall experience was unsettling and the amenities were lacking.
I will never stat there again.
5.0分
家庭亲子
We enjoy staying here when we visit Yuma. Staff treats us very well and they accept dogs! Price is reasonable. Location is great to go visit and explore town.
5.0分
其他
We picked this hotel because the pet fee is low. Glad we did. Good location, comfy beds and friendly staff.
4.0分
其他
Handicap walk in shower needs a new shower head. There was no water pressure from shower.Handicap shower chair needs replacing. Legs were unstead
我从圣地亚哥前往亚利桑那州途中在这里住了一晚。建筑很漂亮，房间也很舒适。我肯定会再次入住。
午夜时分有人唱歌，每个人都能听到。提前入住需要付费。浴室没有灯，床上有虫子。
One female staff member very rude. Not the first time either. A couple issues in the room. The manager is very receptive to concerns
The continental breakfast was not up to par oj was watery and only had decaffeinated coffee at least there is a ihop across the street
A comfortable bed for a great rate that’s pet friendly. Clean breakfast area & friendly staff. A good pit stop for my trips to Algodones for dental care.
Disgusting
Swimming pool tiles had mold in the cracks, no filter pump running. Phone in the room was dead all weekend . Entering bathroom saw hairballs.
Showered only to have water still dripping almost flooded bathroom.
. Don't think I'll return
I had heard horror stories about bed bugs but had never seen one, until this stay. Thankfully, we were just stopping for the night and had kept all our belongings in our suitcases. With the light still on, we noticed a bug on the sheet, after a quick Google search, we confirmed it was a bed bug.
We immediately notified the front desk, and the staff member was kind, apologetic, and quickly moved us to another room. She said she would inform the manager, which we appreciated. However, even after moving, my family and I no longer felt comfortable.
The continental breakfast was also disappointing, just cereal, a waffle maker, and granola bars.
While the staff were friendly and tried to be helpful, the overall experience was unsettling and the amenities were lacking.
I will never stat there again.
We enjoy staying here when we visit Yuma. Staff treats us very well and they accept dogs! Price is reasonable. Location is great to go visit and explore town.
We picked this hotel because the pet fee is low. Glad we did. Good location, comfy beds and friendly staff.
Handicap walk in shower needs a new shower head. There was no water pressure from shower.Handicap shower chair needs replacing. Legs were unstead
SAFETY ISSUE