酒店回复: Dear Monique, Thank you so much for your sincere review and kind words! We're thrilled to hear that our team made you feel truly at home — it's exactly the experience we strive to create for every guest. Your appreciation for our cleanliness and prompt laundry service means the world to us. We’ll be sure to pass your compliments along to the staff — they’ll be delighted to know their attentiveness made such a positive impact. Looking forward to welcoming you back soon! Sincerely, Shadrack Wawire, General Manager.
Loved the place. Very lovely place with beautiful garden and lots of places to sit outside, Everyone was so friendly and helpful. Location was great with nearest mall only about 8 mins walk away
5.0分
商务出差
Professional staff, excellent meals, comfortable and clean accommodation. The chefs and waiters are so jovial. I recommend it all times.
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酒店回复: Thank you so much for your kind and honest review! We're thrilled to hear that you enjoyed the professionalism of our staff, the quality of our meals, and the comfort of our accommodations. It's wonderful to know our chefs and waiters made a positive impression with their jovial spirit. Your recommendation truly means a lot to us, and we look forward to welcoming you again anytime!
4.0分
其他
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Very good hotel for family vacation. Spent time here during the Christmas season and it was amazing. Very friendly staff especially with kids and food was amazing and friendly across all age groups. Special thanks to hospitality staff especially Mr. Isigi And Madam Ruth. Hopefully to visit again.
5.0分
其他
It was a lovely stay with wonderful staff. They have amazing facilities including a lovely pool and an amazing bar area to relax in the evenings.
5.0分
其他
It was nice location was also good just close to a mall and hospital incase of an emergency , the staff were nice and attentive
工作人员超级友好；每个人，绝对每个人，都非常热情周到。他们让你有宾至如归的感觉。一切都非常干净，每天都有干净的衣物，尽管我们没有要求。洗衣服务一天内即可完成。
服务太差了，我们花了两个半小时才拿到订单，而且连点的都不是。Nyama Choma 的菜品甚至达不到标准。我们尝试联系经理，但他们假装很忙，一直没有回复我们。基本的餐桌技巧他们完全没有遵守。
这不是一次愉快的经历，我们预订了 2 晚，并提前支付了部分费用。我们到达酒店时，令我们惊讶的是，接待员告诉我们酒店已经超额预订。为了安抚我们，他们为我们提供了免费晚餐，并在半夜带我们去了大约 27 公里外的“姐妹酒店”（Swara Ranch）。这更像是位于城镇郊区的 Air BNB 设施。我们决定第二天不住在姐妹酒店，并威胁说，如果不让我们在 Falcon Heights 住宿，他们就会拿走我们的钱。在我们的一位合作伙伴的干预下，他们设法为我们在 Falcon 安排了一晚的房间。第二天在 Falcon 退房是另一个障碍。收据混淆了，一名队友指控丢失了一条面巾。
这家酒店向我收取了两次住宿费，此后 8 个月来一直在犹豫是否要还钱，并不断询问银行详细信息，并承诺“很快付款”和“非常抱歉，但您能否再次分享详细信息等”。我会尽量避免去这个地方。而且食物也很一般。
很棒的员工。
Loved the place. Very lovely place with beautiful garden and lots of places to sit outside, Everyone was so friendly and helpful. Location was great with nearest mall only about 8 mins walk away
Professional staff, excellent meals, comfortable and clean accommodation. The chefs and waiters are so jovial. I recommend it all times.
Very good hotel for family vacation. Spent time here during the Christmas season and it was amazing. Very friendly staff especially with kids and food was amazing and friendly across all age groups. Special thanks to hospitality staff especially Mr. Isigi And Madam Ruth. Hopefully to visit again.
It was a lovely stay with wonderful staff. They have amazing facilities including a lovely pool and an amazing bar area to relax in the evenings.
It was nice location was also good just close to a mall and hospital incase of an emergency , the staff were nice and attentive