The evening staff was not too friendly when i arrived on the 26th; Maybe they were tired.
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酒店回复: We’re glad to hear your room felt clean during your stay. We’re sorry your interaction with our evening team didn’t feel as welcoming as it should have, and we understand how that can shape a first impression. We appreciate you sharing this feedback and hope to welcome you back for a more memorable stay.Kind Regards, Social Media Support
1.0分
家庭亲子
Room wasn’t cleaned. Receptionist acted as if they had an attitude! Late check out was a hassle to request. The parking is ridiculous!
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酒店回复: We’re sorry to hear your visit didn’t feel as smooth or comfortable as expected. We understand how frustrating it can be when the room and guest services don’t align with what you were hoping for, and we regret that your interaction with our team didn’t feel pleasant. We also hear your concerns about parking and the process for requesting a late checkout. We appreciate you sharing this with us and hope to welcome you back for a better experience.Kind Regards, Social Media Support
4.0分
其他
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Room was perfect a beautiful view of the ocean fabulous way to wake up in the morning and go to sleep at night front desk employees professional polite and very helpful excellent service over all an excellent stay thank you and happy holidays 😀😀😀👍
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酒店回复: Thank you very much for your rating on the Westgate Myrtle Beach Resort. We are glad you had a terrific stay, and we invite you to visit us again soon. Best Wishes,Social Media Support
2.0分
其他
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This hotel needs to update their pictures because my family and I felt very mislead and it’s also around a rough area. I guess that’s what we get for the price we paid. The night staff is rude. The walls are paper thin and everything feels dirty. I guess I should have read google reviews before I booked this hotel.
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酒店回复: We’re sorry to hear your stay didn’t match the expectations you had when booking. We understand how important it is to feel comfortable with both the accommodations and the surrounding area, and it’s disappointing to hear this wasn’t the experience you were hoping for. We also regret that your interaction with our night team didn’t feel welcoming. We appreciate you taking the time to share this feedback and hope you’ll consider giving us another opportunity in the future.Kind Regards, Social Media Support
3.0分
情侣出游
Staff was friendly but room is nothing like the ******* pictures - you’re in the older hotel not the towers, so the rooms are older.
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酒店回复: Hi!Thank you for sharing your feedback with us. We're glad to hear you found our team friendly, though we're sorry to learn that your room did not match your expectations. We appreciate your comments, as they help us improve the guest experience. We hope you’ll consider visiting again so we can provide a more enjoyable stay.Kind regards,Social Media Support
5.0分
其他
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The room was clean and well representedl by the property photos. There were restaurant options on site and a convenient Friendly's restaurant across the street. A general store is only a block away for anything you may have forgotten to pack. It has mulitple pool options as well. It less right in the ocean so I was easily able to catch a sunrise on the beach.
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酒店回复: Thank you very much for your rating on the Westgate Myrtle Beach Resort. We are glad you had a terrific stay, and we invite you to visit us again soon. Best Wishes,Social Media Support
2.0分
其他
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Everyone was nice and professional but the hotel was dirty and we had to change rooms because we had a problem with bugs. Then had to sleep with the lights on. All in all a poor experience.
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酒店回复: Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, including the cleanliness concerns and the inconvenience of having to change rooms. This is not the standard we strive to provide, and we regret that your experience fell short of expectations. Your feedback is important to us as we work to ensure a better experience for all our guests. We hope you’ll give us another opportunity to provide you with the quality and comfort you deserve.Kind regards,Social Media Support
4.0分
情侣出游
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The views were beautiful. Front desk staff especially Lidia and her manager were great! And Kimmy whonworks at the parking pass desk was a gem
Rooms and property were clean
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酒店回复: Thanks for visiting the Westgate Myrtle Beach Resort! We are so glad you had an incredible stay, and we look forward to hosting you again in the future. Best Wishes,Social Media Support
5.0分
其他
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I had a fantastic view of the beach. I was able to enjoy the sunrise from my room as well as it was warm enough at 55° to sit on my balcony and watch the sunrise
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酒店回复: Thank you for your rating on the Westgate Myrtle Beach Resort! We are glad to see your stay was excellent and we invite you to visit us again in the future. Best Wishes,Social Media Support
5.0分
家庭亲子
It was the 2nd time staying at this property and my wife absolutely loves it. It is always top consideration when traveling to Myrtle Beach
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酒店回复: Thank you very much for your rating on the Westgate Myrtle Beach Resort. We are glad you had a terrific stay, and we invite you to visit us again soon. Best Wishes,Social Media Support
The room was clean
The evening staff was not too friendly when i arrived on the 26th; Maybe they were tired.
Room wasn’t cleaned. Receptionist acted as if they had an attitude! Late check out was a hassle to request. The parking is ridiculous!
Room was perfect a beautiful view of the ocean fabulous way to wake up in the morning and go to sleep at night front desk employees professional polite and very helpful excellent service over all an excellent stay thank you and happy holidays 😀😀😀👍
This hotel needs to update their pictures because my family and I felt very mislead and it’s also around a rough area. I guess that’s what we get for the price we paid. The night staff is rude. The walls are paper thin and everything feels dirty. I guess I should have read google reviews before I booked this hotel.
Staff was friendly but room is nothing like the ******* pictures - you’re in the older hotel not the towers, so the rooms are older.
The room was clean and well representedl by the property photos. There were restaurant options on site and a convenient Friendly's restaurant across the street. A general store is only a block away for anything you may have forgotten to pack. It has mulitple pool options as well. It less right in the ocean so I was easily able to catch a sunrise on the beach.
Everyone was nice and professional but the hotel was dirty and we had to change rooms because we had a problem with bugs. Then had to sleep with the lights on. All in all a poor experience.
The views were beautiful. Front desk staff especially Lidia and her manager were great! And Kimmy whonworks at the parking pass desk was a gem
Rooms and property were clean
I had a fantastic view of the beach. I was able to enjoy the sunrise from my room as well as it was warm enough at 55° to sit on my balcony and watch the sunrise
It was the 2nd time staying at this property and my wife absolutely loves it. It is always top consideration when traveling to Myrtle Beach