酒店回复: Wow, thank you for the perfect score! We’re thrilled you enjoyed your stay and hope to welcome you back soon!
5.0分
其他
原文
翻译提供方：Google
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酒店回复: Thank you so much for the perfect 10/10! We’re thrilled you had a wonderful stay and can’t wait to welcome you back!
4.0分
其他
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Pros: the pool was a perfect temperature and made it comfortable to go between the hot tub and pool. The King Suite was spacious and a good option for single traveler, bed and linens were comfortable
Cons: although I did not hear indoor noises from neighboring rooms, the nearby traffic noise was noticeable. If you plan to use the sofa bed- you better bring a thick mattress pad or inflatable mattress to make sleeping on it tolerable. Shower was clean but fixtures are old and shower spray was weak. The parking lot required use of a 4-step stairway to maneuver suitcases down. Not an issue if you can load/unload at the front entrance, but an obstacle that was inconvenient
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酒店回复: Thank you for sharing your feedback! We’re glad you enjoyed the pool, hot tub, and spacious King Suite. We appreciate your comments about the shower, sofa bed, and parking—your insights help us continue to improve. We hope to welcome you back soon!
5.0分
其他
Pet friendly and doesn’t cost an arm and a leg. The room was clean and spacious. Hot tub in the pool area was great! I will stay again when I visit again.
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酒店回复: Thanks for your review! We’re thrilled you enjoyed the spacious room, hot tub, and that we could accommodate your pet. We look forward to welcoming you back on your next visit!
4.0分
其他
The room was spacious, though the mini fridge was a bit noisy. The room was clean and the staff that we interacted with were friendly and very responsive.
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酒店回复: Thank you for your feedback! We’re glad you found the room spacious and clean, and that our staff were friendly and responsive. We’ll also look into the mini fridge noise to improve future stays.
4.0分
其他
It was a cozy room, the noise was extraordinarily loud this visit as opposed to the last time. This will still be our only hotel when traveling to Lubbock
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酒店回复: Thank you for your feedback! We’re glad you found your room cozy, and we apologize for the noise during your stay. We appreciate your loyalty and look forward to welcoming you back on your next trip to Lubbock!
5.0分
其他
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Very clean. The staff is friendly and helpful and aware of situations. The front desk lady was very nice and accommodating when I asked for milk for my baby that I forgot to bring. It was such a good visit.
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酒店回复: Thank you for your kind words! We’re delighted our staff could make your stay comfortable, and we’re glad you had a great visit. We look forward to welcoming you and your little one back soon!
1.0分
其他
Dirty, unkept, falling apart bath tub rusted drain.
Refrigerator was filthy. Room should of never been rented out.
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酒店回复: We’re very sorry to hear about your experience. This is not the standard we aim to provide. Your feedback has been shared with our housekeeping and maintenance teams to ensure this issue is addressed immediately. We appreciate you bringing it to our attention and hope to have the opportunity to make it right in the future.
4.0分
商务出差
My stay at the hotel was great. I only wish that the key card system was better maintained. A small issue, but an issue nonetheless
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酒店回复: Thank you for your kind words! We're happy to hear you had a great stay. We appreciate your feedback about the key card system and will work on improving its maintenance. We hope to welcome you back soon for an even better experience!
1.0分
其他
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The room was dirty, sheets looked dirty , I slept in chair, people above me were extremely loud, and continued till 3:00AM. I called front desk after listening to them for 30 minutes, and asked if they could talk to them, to quiet them down, front desk they would see what they could do. Will not recommend this place to anyone!
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酒店回复: We're very sorry to hear about your experience. Cleanliness and a quiet, comfortable stay are priorities for us, and we regret that we fell short. Your feedback is noted and will be used to improve moving forward.
伟大的
不
Pros: the pool was a perfect temperature and made it comfortable to go between the hot tub and pool. The King Suite was spacious and a good option for single traveler, bed and linens were comfortable
Cons: although I did not hear indoor noises from neighboring rooms, the nearby traffic noise was noticeable. If you plan to use the sofa bed- you better bring a thick mattress pad or inflatable mattress to make sleeping on it tolerable. Shower was clean but fixtures are old and shower spray was weak. The parking lot required use of a 4-step stairway to maneuver suitcases down. Not an issue if you can load/unload at the front entrance, but an obstacle that was inconvenient
Pet friendly and doesn’t cost an arm and a leg. The room was clean and spacious. Hot tub in the pool area was great! I will stay again when I visit again.
The room was spacious, though the mini fridge was a bit noisy. The room was clean and the staff that we interacted with were friendly and very responsive.
It was a cozy room, the noise was extraordinarily loud this visit as opposed to the last time. This will still be our only hotel when traveling to Lubbock
Very clean. The staff is friendly and helpful and aware of situations. The front desk lady was very nice and accommodating when I asked for milk for my baby that I forgot to bring. It was such a good visit.
Dirty, unkept, falling apart bath tub rusted drain.
Refrigerator was filthy. Room should of never been rented out.
My stay at the hotel was great. I only wish that the key card system was better maintained. A small issue, but an issue nonetheless
The room was dirty, sheets looked dirty , I slept in chair, people above me were extremely loud, and continued till 3:00AM. I called front desk after listening to them for 30 minutes, and asked if they could talk to them, to quiet them down, front desk they would see what they could do. Will not recommend this place to anyone!