酒店回复: Thank you so much for the perfect 10/10! We’re thrilled you had a wonderful stay and can’t wait to welcome you back!
1.0分
其他
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The room was dirty, sheets looked dirty , I slept in chair, people above me were extremely loud, and continued till 3:00AM. I called front desk after listening to them for 30 minutes, and asked if they could talk to them, to quiet them down, front desk they would see what they could do. Will not recommend this place to anyone!
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酒店回复: We're very sorry to hear about your experience. Cleanliness and a quiet, comfortable stay are priorities for us, and we regret that we fell short. Your feedback is noted and will be used to improve moving forward.
4.0分
其他
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Pretty good. I saw some low quality stuff by law qual people going on at the pool when I arrived and was very worried. However, I didn't see it again. And they kept me in a quiet area in a pretty nice room. Aside from the initial pool experience, it was quiet and the room was very nice. And I didn't see that pool stuff again. I would just ask the staff to make sure they are monitoring the pool so the pool area remains classy at all times. Other than that. Quiet and nice rooms. It looks like kind of a low qual area so make sure you don't park in dark areas and in the back.
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酒店回复: Thank you for your honest feedback. We’re glad to hear you enjoyed the quiet and the nice room during your stay. We appreciate your comments about the pool area and safety, and we’ll share them with our team to ensure the pool is properly monitored and the parking areas feel secure. We hope to provide an even better experience on your next visit.
4.0分
其他
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Overall a good stay
Check in was easy , room was clean, bed was nice . There was no remote for tv in the room and I had to call several times but I did eventually get one. Plus drink specials were advertised as $3 but my drink cost $9.50 ? Anyway just small stuff but I was too tired to complain .
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酒店回复: Thank you for your review and for staying with us. We're glad to hear you had a smooth check-in, a clean room, and a comfortable bed. We apologize for the inconvenience with the missing TV remote and the confusion around the drink pricing — that’s certainly not the experience we want our guests to have. Your feedback is appreciated and will be shared with our team to help improve future stays. We hope to welcome you back for an even better experience next time!
5.0分
其他
Peaceful
I was looking for a nice, clean, quite place to stay & Hawthorne was all of those. I recommend staying here.
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酒店回复: Thank you for your kind recommendation! We’re delighted to hear you found Hawthorne to be nice, clean, and quiet. We look forward to welcoming you back anytime!
4.0分
朋友出游
The beds were comfortable but the pillows were not. The room itself was lovely. The only real issue is that the tv did not work.
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酒店回复: Thank you for your feedback! We're glad you enjoyed the comfortable beds and lovely room. We’re sorry about the issues with the pillows and TV and will share your comments with our team to improve. We hope to provide a better experience on your next visit!
5.0分
家庭亲子
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We are greatly enjoying our stay with this property, during our in-limbo in town move. The staff is friendly, and courteous and always willing to go the extra mile. Thru a very stressful week in life, this is the one space I’ve found some peace and quiet to regroup. Our family is very grateful for your hospitality, the cleanliness of our spaces, the comfortable hot tub, and business center. You’ve made this move much more bearable, and are an asset to Lubbock and its travelers and visitors.
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酒店回复: Thank you so much for your kind and thoughtful words. We’re truly honored to have been a comforting place for you and your family during such a stressful time. It means a lot to know our staff, cleanliness, and amenities helped make your stay peaceful and more manageable. We’re grateful to be part of your journey and look forward to continuing to support you. Please don’t hesitate to reach out if there’s anything we can do to assist further.
5.0分
其他
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Free breakfast was awesome!
Great free breakfast with plenty of options available right up until the end of the service time. Gabriel, the breakfast service manager, was so welcoming and made sure the area was kept clean and the food was fully stocked. He deserves a raise!
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酒店回复: Thank you for the perfect 10/10 rating! We’re thrilled you had a great stay and hope to see you again soon!
3.0分
其他
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I had to clean the urine off the toilet and pick out a long strand of hair out of the bed. Kind of killed the vibe for me checking in after midnight, straight into having to clean the toilet with the make up remover as a sanitation wipe before I could use the toilet.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear your stay was just okay and didn’t fully meet your expectations. We’re committed to improving and hope to have the chance to provide you with a better experience next time.
5.0分
家庭亲子
Check in was quick and friendly.. Room was fresh and clean very spacious pool was great and hot tube
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酒店回复: Thank you for the great review! We're glad to hear check-in was smooth, your room was clean and spacious, and you enjoyed the pool and hot tub. We hope to see you again soon!
不
The room was dirty, sheets looked dirty , I slept in chair, people above me were extremely loud, and continued till 3:00AM. I called front desk after listening to them for 30 minutes, and asked if they could talk to them, to quiet them down, front desk they would see what they could do. Will not recommend this place to anyone!
Pretty good. I saw some low quality stuff by law qual people going on at the pool when I arrived and was very worried. However, I didn't see it again. And they kept me in a quiet area in a pretty nice room. Aside from the initial pool experience, it was quiet and the room was very nice. And I didn't see that pool stuff again. I would just ask the staff to make sure they are monitoring the pool so the pool area remains classy at all times. Other than that. Quiet and nice rooms. It looks like kind of a low qual area so make sure you don't park in dark areas and in the back.
Overall a good stay
Check in was easy , room was clean, bed was nice . There was no remote for tv in the room and I had to call several times but I did eventually get one. Plus drink specials were advertised as $3 but my drink cost $9.50 ? Anyway just small stuff but I was too tired to complain .
Peaceful
I was looking for a nice, clean, quite place to stay & Hawthorne was all of those. I recommend staying here.
The beds were comfortable but the pillows were not. The room itself was lovely. The only real issue is that the tv did not work.
We are greatly enjoying our stay with this property, during our in-limbo in town move. The staff is friendly, and courteous and always willing to go the extra mile. Thru a very stressful week in life, this is the one space I’ve found some peace and quiet to regroup. Our family is very grateful for your hospitality, the cleanliness of our spaces, the comfortable hot tub, and business center. You’ve made this move much more bearable, and are an asset to Lubbock and its travelers and visitors.
Free breakfast was awesome!
Great free breakfast with plenty of options available right up until the end of the service time. Gabriel, the breakfast service manager, was so welcoming and made sure the area was kept clean and the food was fully stocked. He deserves a raise!
I had to clean the urine off the toilet and pick out a long strand of hair out of the bed. Kind of killed the vibe for me checking in after midnight, straight into having to clean the toilet with the make up remover as a sanitation wipe before I could use the toilet.
Check in was quick and friendly.. Room was fresh and clean very spacious pool was great and hot tube