酒店回复: Thank you for your feedback. We apologize for the issues with towels, bar hours, and the pool slide. We’ll work to improve these areas moving forward.MO
1.0分
家庭亲子
原文
翻译提供方:Google
一间卧室有黑色霉菌,其他卧室很脏,床后面有很多灰尘。厨房椅子很脏
展开
酒店回复: We apologize for the cleanliness issues you experienced, including the black mold and dirty chairs. Your feedback has been shared with our team to address immediately.Thank you for bringing this to our attention.MO
3.0分
家庭亲子
展开
Facility is aging and in need or maintenance and repairs to keep it modern. It was fine for a basic room. Price was somewhat high for what we had. Nice view of the ocean from balcony. Water slide was closed during our stay (one day it was because there was rain in the forecast and another day they count tell me why it was closed). Lots of **** smells all over the property, in elevators, on balconies, in park areas.
展开
酒店回复: Thank you for sharing your feedback, we truly appreciate your honesty. We're glad you enjoyed the ocean view from the balcony, but we're sorry to hear that other aspects of your stay didn’t meet expectations. Your comments regarding the facility condition, water slide closure, and property atmosphere have been noted and will be shared with the appropriate teams for review and improvement. We’re always striving to enhance the guest experience, and your input is invaluable in helping us do so. Thank you again for staying with us.
4.0分
其他
展开
An OK Resort
Rooms are nice and newly renovated. The elevators were not working well and inside and outside needed to be cleaned more often. Pool side food was just OK but nice having that convenience. We always get a front ocean view, the best
展开
酒店回复: Thank you for your detailed review and for sharing your experience. We’re happy to hear you enjoyed the newly renovated rooms and the convenience of the poolside food! We appreciate your feedback about the elevators and cleanliness; we're already working to improve those areas for a more seamless stay. It’s great to know you enjoyed the front ocean view, and we can’t wait to welcome you back for another stay!MO
4.0分
其他
展开
Misled about water slide
I called the hotel directly to ensure that the water amenities would still be open while we’re there (the week after Labor Day). However, the water slide was never open during our stay and that was the reason we chose this hotel.
展开
酒店回复: We are sorry that your stay wasn't as anticipated. I can assure you that our staff is working tirelessly to provide a seamless stay for each guest.
3.0分
家庭亲子
展开
The beach access, outdoor showers and poolside bar were great, as was the view of the beach from our room.
Our room was just okay. Neither the sink nor the bathtub drained throughout our stay. They sent someone to repair the sink while we were gone one afternoon, and we returned to grease covering the floor as well as a plunger they had left. The sink still did not drain. Our beds were never made, the floor never swept, shampoos, soaps, coffee never replenished, etc.
展开
酒店回复: Thank you for your feedback. We're glad you enjoyed the beach access and amenities, but we're truly sorry for the issues you experienced with your room. Your comments are important to us and will be shared with our team to help improve future stays.
3.0分
家庭亲子
The room was hot at 72 the entire time. Also several lights wouldn’t work in the room. Parking was terrible.
酒店回复: Thanks for staying with us. We appreciate your feedback!
4.0分
情侣出游
展开
Although the room we were in needed a few updates, the common areas, the path leading to the beach, the dining options were quite good. We enjoyed having pizza and wings (right across the street) was right on time because we arrived late.
展开
酒店回复: Thank you for the rating! We appreciate your comments. We hope to welcome you back again soon!MO
4.0分
其他
The room was nice. I loved the ocean fromt view and there was no carpet on the floors. One of the beds are really worn and the TV s/b replaced.
展开
酒店回复: Thank you for the rating! We’re thrilled you had a great stay. We hope to welcome you back again soon!MO
前台工作人员互相交谈,没有注意到你的存在。漂流河无法使用。水泥围栏里的音乐声音太大,根本没法交谈。万圣节装饰太棒了!设施很干净
要求毛巾送上房间,却无人送。酒吧总是在不定时关门。儿童泳池滑梯关闭的时间比开放的时间还多。工作人员不太热情。
一间卧室有黑色霉菌,其他卧室很脏,床后面有很多灰尘。厨房椅子很脏
Facility is aging and in need or maintenance and repairs to keep it modern. It was fine for a basic room. Price was somewhat high for what we had. Nice view of the ocean from balcony. Water slide was closed during our stay (one day it was because there was rain in the forecast and another day they count tell me why it was closed). Lots of **** smells all over the property, in elevators, on balconies, in park areas.
An OK Resort
Rooms are nice and newly renovated. The elevators were not working well and inside and outside needed to be cleaned more often. Pool side food was just OK but nice having that convenience. We always get a front ocean view, the best
Misled about water slide
I called the hotel directly to ensure that the water amenities would still be open while we’re there (the week after Labor Day). However, the water slide was never open during our stay and that was the reason we chose this hotel.
The beach access, outdoor showers and poolside bar were great, as was the view of the beach from our room.
Our room was just okay. Neither the sink nor the bathtub drained throughout our stay. They sent someone to repair the sink while we were gone one afternoon, and we returned to grease covering the floor as well as a plunger they had left. The sink still did not drain. Our beds were never made, the floor never swept, shampoos, soaps, coffee never replenished, etc.
The room was hot at 72 the entire time. Also several lights wouldn’t work in the room. Parking was terrible.
Although the room we were in needed a few updates, the common areas, the path leading to the beach, the dining options were quite good. We enjoyed having pizza and wings (right across the street) was right on time because we arrived late.
The room was nice. I loved the ocean fromt view and there was no carpet on the floors. One of the beds are really worn and the TV s/b replaced.