Our 3 night stay was 1 night duevto the horrible conditions of this hotel it was nasty. Have photos to share.
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酒店回复: Dear Guest,Thank you for your feedback. We’re very sorry to hear about your experience and that the conditions did not meet your expectations. This is not the standard we strive to uphold. Your comments will be reviewed with our housekeeping and management teams to ensure immediate improvements. We appreciate you bringing this to our attention.Sincerely, Hotel Manager
3.0分
其他
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Asked twice for a handicap, 1st floor room. There was availability. Got a 2nd floor room as far from the entrance as possible. Elevator floor was peeling up, and it took forever to go 1 floor. The room was ok, but there was paint spattered all over the bathroom door and cabinets. Just neglected. The bed was good and the lobby is very nice.
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酒店回复: Dear Guest,"Thank you for your feedback. We sincerely apologize for the issues you experienced with your room assignment, the elevator, and the condition of the bathroom. Your comments are important and will be addressed with our team as we continue our full renovation, which will update all rooms and facilities. We’re glad you enjoyed the bed and our lobby, and we hope to provide a much-improved experience on your next visit."Sincerely, Hotel Manager
5.0分
其他
Hard to figure out access from Loop 289/Marsha Sharp Freeway. Leaving property also took a couple of tries using different exit points.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad you took the time to share your experience. We understand the access can be a bit tricky and appreciate your patience. We hope the rest of your stay was comfortable and enjoyable.Sincerely, Hotel Manager
1.0分
其他
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The room was dirty. I had reached out ahead of time to ensure that the room was clean, but it wasn’t. These hotels need to seriously audit the properties they put their name on.
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酒店回复: Dear Guest,We’re very sorry to hear that your room was not clean despite your prior request. This is not the standard we expect from our properties. Your feedback has been shared with our management and housekeeping teams to address these issues immediately. We sincerely apologize for the inconvenience and frustration this caused.Sincerely, Hotel Manager
4.0分
商务出差
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It was very aggravating trying to find tv channels. There was a guide on the screen but it didn’t identify what channel it was without trying each one.
A cheat sheet with the main networks would be nice. Most place’s I’ve stayed have them.
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酒店回复: Dear Guest,Thank you for your feedback. We’re sorry for the frustration with finding TV channels and appreciate your suggestion for a channel guide—it’s a great idea that we’ll consider to improve the guest experience.Sincerely, Hotel Manager
2.0分
其他
Hotel needs a little work, ac outdated, elevator outdated and general maintenance not wonderful.
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酒店回复: Dear Guest,Thank you for your feedback. We appreciate your honesty and understand your concerns regarding the maintenance and aging equipment. We’re continuously working on improvements, including updates to our facilities, to ensure a better guest experience. Your comments help us prioritize these efforts — thank you for sharing them.Sincerely, Hotel Manager
3.0分
其他
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Room was beat up badly and the incidental charge up front was unexpected. Location was fine, parking was tight, facility was clean. Breakfast was good. Staff was...bored with their job and with life.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We’re glad to hear you appreciated the clean facility, breakfast, and convenient location, though we’re sorry to learn about the room condition, unexpected incidental charge, and the impression our staff left. Your feedback helps us improve, and we hope to offer you a smoother, more welcoming stay in the future.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock
3.0分
情侣出游
Starr was great. The door key was hard to get to work. Sink drain was slow. Toilet was loose from the floor. The blow dryer did not work.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad Staff provided great service, and we apologize for the issues with the key, sink, toilet, and blow dryer. Your comments will help us address these maintenance concerns.Sincerely, Hotel Manager
房间很大，但是太不隔音了。隔壁屋的声音完全能听得清楚。整体服务还是不错的，周围商店不少，交通还算方便。
房间很干净 ^^
Our 3 night stay was 1 night duevto the horrible conditions of this hotel it was nasty. Have photos to share.
Asked twice for a handicap, 1st floor room. There was availability. Got a 2nd floor room as far from the entrance as possible. Elevator floor was peeling up, and it took forever to go 1 floor. The room was ok, but there was paint spattered all over the bathroom door and cabinets. Just neglected. The bed was good and the lobby is very nice.
Hard to figure out access from Loop 289/Marsha Sharp Freeway. Leaving property also took a couple of tries using different exit points.
The room was dirty. I had reached out ahead of time to ensure that the room was clean, but it wasn’t. These hotels need to seriously audit the properties they put their name on.
It was very aggravating trying to find tv channels. There was a guide on the screen but it didn’t identify what channel it was without trying each one.
A cheat sheet with the main networks would be nice. Most place’s I’ve stayed have them.
Hotel needs a little work, ac outdated, elevator outdated and general maintenance not wonderful.
Room was beat up badly and the incidental charge up front was unexpected. Location was fine, parking was tight, facility was clean. Breakfast was good. Staff was...bored with their job and with life.
Starr was great. The door key was hard to get to work. Sink drain was slow. Toilet was loose from the floor. The blow dryer did not work.