酒店回复: Gracias por tomarse un momento para compartir sus comentarios. Le pido disculpas porque su experiencia no cumplió con sus expectativas, pero tenga la seguridad de que sus comentarios se tomarán en serio y se utilizarán para mejorar la experiencia general de los huéspedes. Espero que nos brinde la oportunidad de brindarle un mejor servicio en el futuro.
酒店回复: Thank you so much, we love getting feed back from our guest. We would love to hear more about your stay.
4.0分
其他
原文
翻译提供方：Google
阿拉巴马州莫比尔
旅行第一晚的酒店非常不错。标准早餐包括华夫饼、麦片和烤面包。
展开
酒店回复: Thank you so much for your review, it always makes us happy when we meet our guest expectations. We hope to see you again during your future travels.
酒店回复: I am so sorry to hear that your experience did not meet your expectations. We will use your feedback to continue to improve our guest experience, and I will address the issues you have noted with the housekeeping and leadership team. I hope you will give us a chance to better serve you the next time your travels bring you to Mobile.
酒店回复: We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thank you for taking the time to bring this to our attention. Our standard housekeeping service for stayovers is replacing towels and trash removal.
酒店回复: We apologize for your frustrating experience with our hotel. The only charge that was attempted on your card was for the 100 deposit, however that was not the staff's actions; it was the hotel's system balancing the payments and charges automatically overnight. The deposit is also refundable so it would have been a temporary hold if the transaction went through. Your card information came with your reservation made through *******. Just to clarify, no one attempted to hack your personal devices from the hotel. Again, we apologize for the confusion and frustration.
酒店回复: Thank you for taking the time to rate your stay with us. I'm sorry to hear that we did not meet your expectations during this stay. I hope you will give us a chance to better serve you the next time your travels bring you to Mobile.
酒店回复: Thank you for bringing this to our attention. We’re sorry you had a distastefulexperience. We will strive to do better.
3.0分
家庭亲子
原文
翻译提供方：Google
人们吵闹、令人讨厌，我们能从外面的通风口闻到香烟味。房间没有打扫，到处都是头发
展开
酒店回复: Thank you for taking the time to rate your stay with us. I'm sorry to hear that we did not meet your expectations during this stay. I hope you will give us a chance to better serve you the next time your travels bring you to Mobile.
地上有蟑螂🪳，给人的感觉不好👎
服务很糟糕
糟糕的经历。
床单很脏，当我要求更换时他们从来没有来过。
我们只有 1 条大毛巾和 1 条小毛巾。当我们在接待处询问时，他们告诉我们没有更多了。
他们给了我们洗发水和迷你肥皂，我们是 3 个人和一个孩子。
游泳池很脏，整个泳池区也很脏。
空调一直在喷水。
早餐，没有牛奶做燕麦片，茶机不提供，华夫饼面糊是液体而且不新鲜，唯一的东西是苹果和咖啡。
服务很差，不建议带孩子去
冷凝水从天花板滴到床上。没有橱柜或卸载选项。生锈的微波炉。难闻的气味。外面的走廊还没有打扫，那里有烟头和泥土。
阿拉巴马州莫比尔
旅行第一晚的酒店非常不错。标准早餐包括华夫饼、麦片和烤面包。
这简直是一场灾难。我们预订了 2 间房，但最后只住进一间，因为他们打不开门。房间又脏又臭。浴室里用过的毛巾。根本没睡着，当我告诉早班人员时，他们说不会向我收取第二间房的费用。我觉得我根本不应该被收费。我坚决不会向任何人推荐这个品牌。
给了一间有 3 只蟑螂的房间。然后给了隔壁的房间。这间房间也有虫子。在那里住了 3 天。3 晚都没有打扫过房间。房间里只留了毛巾。再也不会住那里了。会睡在我的车里。咖啡不好喝，而且很淡。一点也不好喝。
太糟糕了，我住的地方不安全，因为就我而言，他们在未经我授权的情况下在我退房当天向我收取了两次费用，甚至在我没有提供任何帐户或卡号的情况下，他们仅通过访问本地 Wi-Fi 就入侵了我的移动设备我什至早上4点就到了，另一家是3小时后才到的，费用是在我出发当天以该酒店的名义收取的，这就是为什么我根本不推荐这个地方的原因。 。
我猜他们正在装修，但酒店并不怎么样，家具很旧，夜灯都生锈了，插头很少，虽然 WiFi 信号很强，但我每晚只能得到 63 块钱，我想这就是我得到的
床单发霉潮湿，房间不干净，吵闹的工人感觉不安全。工作人员很好，但没有提供帮助，我告诉前台工作人员床单发霉而且潮湿，她试图递给我床单，我告诉她我不在工资单上。我们租了3个房间，但没有一个房间是干净的。
人们吵闹、令人讨厌，我们能从外面的通风口闻到香烟味。房间没有打扫，到处都是头发