The mattress was so incredibly hard we had to take the mattress off the sofa bed and place it on our bed to get any sleep. This had to be the cheapest mattress you could find anywhere.
There was also the sound of constant running water in our bedroom. We could not tell where it was coming from.It sounded like it was coming from up above. We were on the first floor. I reported both of these issues. There wasn’t really anything they could do about the mattress, but someone was supposed to come and check on the noise in the bedroom, but no one ever showed up. We will not be staying there again. No compensation was offered and in our opinion it should have been.
3.0分
家庭亲子
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Everything was good other than it would be nice if the room had been a little cleaner on the floors, we had young children, their white socks quickly turned black with dirt and their hands and knees. The floors appeared clean to the look but I guess they had not been mopped in some time, but everything else was clean I would say.
5.0分
其他
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The accommodations were perfect! Extremely clean and and we felt safe. The hotel staff couldn’t have been anymore helpful and gracious. I have stayed at Thousand Hills several times and will continue to stay at their properties in the future.
5.0分
情侣出游
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Very clean, staff were very nice. Had a small leak from the air conditioner and staff responded immediately to fix the problem.
Would love to stay again sometime.
2.0分
情侣出游
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What I liked about resort was it was close to everything i wanted to go to.
What I did not like was that the master bedroom had a walkout sliding door with no handle to open and close the blinds. It also did not have a black out curtain so the sunlight is getting thru even when the blinds are closed. So i was up at like 6:30am no sleeping in for me.
It was also noisy you can hear everything above you. The people above me had kids running around and when they used their jacuzzi tub you could also hear it.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you enjoyed the convenience of our location and that it was close to everything you wanted to do. We’re very sorry, however, for the issues you experienced in the master bedroom and with noise from the unit above. We understand how important rest is, and we’ll be reviewing the blinds, curtains, and noise concerns to see how we can improve this for future guests.Your comments are very helpful to us, and we truly appreciate you taking the time to share both the positives and the areas we can work on. We hope to have the opportunity to welcome you back for a more restful experience.
3.0分
其他
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******* gave wrong info on pools , restraunts, bar at our condo location. The room really stunk bad due to a hot water heater leak, they came in with fans and try to help with the smell but it didn't work
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酒店回复: Thank you for sharing your feedback. We’re very sorry for the inconvenience you experienced during your stay. The issue you mentioned has since been fully addressed, and the unit has been repaired and refreshed for future guests. We truly appreciate your comments and the opportunity to improve, and we hope to welcome you back for a much better experience.
5.0分
家庭亲子
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This place was great! It was such a a comfortable place to stay. We were there for a week and it felt like a home away from home. And we got lucky, the room we stayed in was directly across from one of the pools. I loved having a full kitchen, washer and dryer, and a lovely enclosed patio overlooking the golf course. The kitchen was big and had everything you could ask for including a coffee pot, toaster, and even a blender. And the property is so close to the 76 ***** and all the amazing fun to be had there! It was right around the corner from Fritz's Adventure and about 20 minutes from Silver Dollar City. I also really liked that there wasn't a huge cleaning list to have to do before check out. They just ask that you take out your trash (there is a trash receptacle in front of every building) and start the dishwasher, easy.
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酒店回复: Thank you so much for your fantastic review! We’re delighted to hear that your stay felt like a true home away from home and that you enjoyed the convenient location, full kitchen, washer and dryer, and the enclosed patio overlooking the golf course. It’s great that the condo had everything you needed, and we’re glad you appreciated the simple and easy check-out process. We’re thrilled you made the most of the nearby attractions and the pool right outside your room. We’d love to welcome you back for another wonderful stay!
4.0分
家庭亲子
Plenty of room but the furniture was old and worn out and carpet was very stained. The place could have been more cleaner inside and out.
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酒店回复: Thank you for sharing your feedback with us. We're glad to hear you appreciated the spaciousness of the property, but we're truly sorry to learn that the condition of the furniture and cleanliness didn’t meet your expectations.Please know that we take your comments seriously and are addressing these concerns with our housekeeping and property management teams. Updates to furnishings and deeper cleaning are areas we’re actively working on to improve the overall guest experience.We appreciate you bringing this to our attention and hope we’ll have the opportunity to provide you with a much better stay in the future.
5.0分
其他
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Good but some to be desired
Overall great but upon walking in there was a french fry under the table easy to see. Not a major deal but makes me doubt the effort of cleaning. Everything else went smoothly.
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酒店回复: Thank you for sharing your feedback! We’re glad to hear that overall everything went smoothly during your stay.That said, we sincerely apologize for the oversight with the fry under the table. We understand how small details like that can leave an impression, and we’ll make sure to address this with our housekeeping team. Cleanliness is a top priority for us, and your comments help us improve.We appreciate you choosing to stay with us and hope to have the chance to welcome you back for an even better experience next time!
5.0分
家庭亲子
It was very inviting made me happy to pull up every day to such a well kept property
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酒店回复: Thank you for your kind words! We’re so glad you found the property inviting and well-kept — it’s wonderful to hear it made you happy each day you arrived. We’d love to welcome you back anytime!
The mattress was so incredibly hard we had to take the mattress off the sofa bed and place it on our bed to get any sleep. This had to be the cheapest mattress you could find anywhere.
There was also the sound of constant running water in our bedroom. We could not tell where it was coming from.It sounded like it was coming from up above. We were on the first floor. I reported both of these issues. There wasn’t really anything they could do about the mattress, but someone was supposed to come and check on the noise in the bedroom, but no one ever showed up. We will not be staying there again. No compensation was offered and in our opinion it should have been.
Everything was good other than it would be nice if the room had been a little cleaner on the floors, we had young children, their white socks quickly turned black with dirt and their hands and knees. The floors appeared clean to the look but I guess they had not been mopped in some time, but everything else was clean I would say.
The accommodations were perfect! Extremely clean and and we felt safe. The hotel staff couldn’t have been anymore helpful and gracious. I have stayed at Thousand Hills several times and will continue to stay at their properties in the future.
Very clean, staff were very nice. Had a small leak from the air conditioner and staff responded immediately to fix the problem.
Would love to stay again sometime.
What I liked about resort was it was close to everything i wanted to go to.
What I did not like was that the master bedroom had a walkout sliding door with no handle to open and close the blinds. It also did not have a black out curtain so the sunlight is getting thru even when the blinds are closed. So i was up at like 6:30am no sleeping in for me.
It was also noisy you can hear everything above you. The people above me had kids running around and when they used their jacuzzi tub you could also hear it.
******* gave wrong info on pools , restraunts, bar at our condo location. The room really stunk bad due to a hot water heater leak, they came in with fans and try to help with the smell but it didn't work
This place was great! It was such a a comfortable place to stay. We were there for a week and it felt like a home away from home. And we got lucky, the room we stayed in was directly across from one of the pools. I loved having a full kitchen, washer and dryer, and a lovely enclosed patio overlooking the golf course. The kitchen was big and had everything you could ask for including a coffee pot, toaster, and even a blender. And the property is so close to the 76 ***** and all the amazing fun to be had there! It was right around the corner from Fritz's Adventure and about 20 minutes from Silver Dollar City. I also really liked that there wasn't a huge cleaning list to have to do before check out. They just ask that you take out your trash (there is a trash receptacle in front of every building) and start the dishwasher, easy.
Plenty of room but the furniture was old and worn out and carpet was very stained. The place could have been more cleaner inside and out.
Good but some to be desired
Overall great but upon walking in there was a french fry under the table easy to see. Not a major deal but makes me doubt the effort of cleaning. Everything else went smoothly.
It was very inviting made me happy to pull up every day to such a well kept property