Nice place. Older. Some staff super nice and some snappy. Bed linens dirty when we got there so had to have them replaced. Didn’t tell us there were free spa amenities so we missed out. Spa staff rude, stressed out, not helpful. Not Allie. Food very good and waitress at restaurant amazing.
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酒店回复: Thank you for your kind feedback about your recent visit to Branson! We are thrilled to hear you enjoyed our delicious offerings and found some of our staff to be welcoming. However, I sincerely regret that your experience wasn’t consistent throughout your visit. Your insights will be invaluable for our team's training and development. We truly appreciate your input, and we’re committed to enhancing our service. We look forward to welcoming you back soon for an even better experience!
4.0分
家庭亲子
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Beautiful hotel! Rooms are nice size with 2 sinks, which makes it nice for getting ready in the mornings. Lobby area was very festive and welcoming for the Christmas season. Very disappointed that they have decided to start charging for parking. 15-25 dollars per night depending on covered or non-covered parking.
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酒店回复: Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, I am sorry that you were disappointed with the parking. In the Branson area, parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We value your business and hope to have the opportunity to provide you with a flawless experience in the future.
5.0分
情侣出游
Room wasn’t cleaned after first night
Spa was great
Everyone was nice
Great Christmas decorations
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酒店回复: Thank you for taking the time to share your positive review with us. While it wasn't without any flaws, we are thrilled to hear that you enjoyed your stay and that our accommodation and friendly service met your expectations. Feedback like yours is very encouraging and motivates us to continue working hard to deliver great guest experiences. We hope to welcome you back soon.
5.0分
其他
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We loved the whole stay. It was our first time stay. We loved the food, room, and the decorations were outstanding. I loved Santa hanging on his rope! Will want to come back some time.
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酒店回复: Your review details the type of experience that we strive to provide all of our guests. Your comments will be shared with our entire team to let them know that their hard work is making a difference and being noticed. Thank you for staying with us and sharing this uplifting review.
4.0分
其他
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The parking app was frustrating. Paying to park??
Everything else was great, Staff was super nice. Atmosphere was great. Landscaping with patunias and decorative cabbage was pretty.
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酒店回复: I am sorry that you were disappointed with the parking. Parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your review and hope to host you again in the future.
3.0分
家庭亲子
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Bellman didn’t offer to help with luggage. We had two reservations and had previously spoke with manager and she said she would merge the two. Arrived and said manager had not and the lady that night at check in told us we had come back down next day and get new keys. Rooms smelled of body odor. Way understaffed and rooms weren’t all that clean. Day lady was really nice and took care of our problem and apologized for the night check in lady. Rooms need updating bad. We have always stayed her in the past but won’t be back !
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酒店回复: I sincerely apologize for the issues you encountered during your stay. It’s clear we fell short in delivering the quality experience you deserved. We are addressing these concerns with our team to ensure they are not repeated. Thank you for your feedback, and we hope to have another opportunity to meet your expectations in the future.
2.0分
其他
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It’s pretty bad when a guest of the Château can’t get a reservation for the main dining room on Thanksgiving night. Enough said next Christmas next Thanksgiving I’ll be paying the $1000 a room at the Cedar… The funny part. I was suggested to stay at the Château by a friend out of your corporate office. My suggestion is You look at your Dining Room reservations for Holidays. I understand I’m One room out of 300.
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酒店回复: I sincerely apologize for the issues you encountered during your stay. It’s clear we fell short in delivering the quality experience you deserved. We are addressing these concerns with our team to ensure they are not repeated. Thank you for your feedback, and we hope to have another opportunity to meet your expectations in the future.
4.0分
家庭亲子
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All was good except the mattress was old and broken down, I woke up with a sore back. They had no milk at their $22.00 buffet and it was very ordinary in selection.
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酒店回复: While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience.
5.0分
其他
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The staff was incredibly kind. Check-in was a little inconvenient as my room wasn’t ready. After multiple attempts to check in the lady at the front desk assigned me another room. I was grateful and didn’t mind waiting however, we were there for a gymnastics meet and were hoping to settle in a room prior to my daughter’s performance. I understand it was incredibly busy and that being said every staff member I encountered was amazingly courteous and helpful.
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酒店回复: Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you recognizing our strengths while providing us with some areas of opportunity. It is feedback like yours which fosters improvement for future visits.
我们非常喜欢这次入住！酒店很漂亮，而且离我们去的所有地方都非常近！我女儿（4岁）在泳池和游乐场玩得很开心，我们的大女儿、女婿以及他们两岁的双胞胎儿子也玩得很尽兴。我们肯定会再来的！
Nice place. Older. Some staff super nice and some snappy. Bed linens dirty when we got there so had to have them replaced. Didn’t tell us there were free spa amenities so we missed out. Spa staff rude, stressed out, not helpful. Not Allie. Food very good and waitress at restaurant amazing.
Beautiful hotel! Rooms are nice size with 2 sinks, which makes it nice for getting ready in the mornings. Lobby area was very festive and welcoming for the Christmas season. Very disappointed that they have decided to start charging for parking. 15-25 dollars per night depending on covered or non-covered parking.
Room wasn’t cleaned after first night
Spa was great
Everyone was nice
Great Christmas decorations
We loved the whole stay. It was our first time stay. We loved the food, room, and the decorations were outstanding. I loved Santa hanging on his rope! Will want to come back some time.
The parking app was frustrating. Paying to park??
Everything else was great, Staff was super nice. Atmosphere was great. Landscaping with patunias and decorative cabbage was pretty.
Bellman didn’t offer to help with luggage. We had two reservations and had previously spoke with manager and she said she would merge the two. Arrived and said manager had not and the lady that night at check in told us we had come back down next day and get new keys. Rooms smelled of body odor. Way understaffed and rooms weren’t all that clean. Day lady was really nice and took care of our problem and apologized for the night check in lady. Rooms need updating bad. We have always stayed her in the past but won’t be back !
It’s pretty bad when a guest of the Château can’t get a reservation for the main dining room on Thanksgiving night. Enough said next Christmas next Thanksgiving I’ll be paying the $1000 a room at the Cedar… The funny part. I was suggested to stay at the Château by a friend out of your corporate office. My suggestion is You look at your Dining Room reservations for Holidays. I understand I’m One room out of 300.
All was good except the mattress was old and broken down, I woke up with a sore back. They had no milk at their $22.00 buffet and it was very ordinary in selection.
The staff was incredibly kind. Check-in was a little inconvenient as my room wasn’t ready. After multiple attempts to check in the lady at the front desk assigned me another room. I was grateful and didn’t mind waiting however, we were there for a gymnastics meet and were hoping to settle in a room prior to my daughter’s performance. I understand it was incredibly busy and that being said every staff member I encountered was amazingly courteous and helpful.