We had 5 wasps in the room when we first arrived. The toilet would not flush a couple of time.
Could not get a call through to the hotel, either no one answered the phones or it went to ******* instead whete no one alos answered the phones.
i think parking should be free for guest staying at the resort
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酒店回复: Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for the areas in which we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.
5.0分
家庭亲子
The hotel was fabulous, we loved the Christmas decorations and our accommodations were excellent!
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酒店回复: WOW! We are truly grateful for your wonderful review! It brings us immense joy to know that you found our Chateau on the Lake Resort Spa and Convention Center fabulous and our service exemplary. It was an absolute pleasure hosting you, and we sincerely hope to welcome you back as your favorite hotel in Branson!
4.0分
其他
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The room was clean. The staff was friendly. The view from the hotel is spectacular. This is a nice quiet location just miles from Branson and all the things to do there.
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酒店回复: Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon
3.0分
其他
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Good scenery. Good location. Very nice staff.
But.. food was so so. They charged 7 $ per bottle of water, the parking cost around 15 $ per night
You have to deal with a useless AI assistant if you want to get help on the room phone. I tried to call for help and it was an awful experience. These bots have no place in a hospitality business
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酒店回复: While it sounds like you had a lot to like about your stay, I am very sorry that we didn't meet your overall expectations. Your detailed feedback is appreciated, as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience.
3.0分
其他
Terrific lake view is always our favorite draw. Inexplicitly, housekeeping was totally lacking during our 4 night stay despite daily complaints.
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酒店回复: We deeply regret that our service did not live up to your expectations. Our goal is always to provide exceptional service, and it's clear we missed the mark. We appreciate your feedback as it helps us to improve. We hope to have the opportunity to regain your trust and deliver the high-quality service you expect from us the next time you are in the area.
3.0分
家庭亲子
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The room was very clean and prepared. The room's thermostat would not heat up the room with the temperature set and only cool air being blown through vent. This was reported to front desk who indicated this was a known problem and was being addressed. Upon further failure to get a temperature in room that was comfortable, additional efforts with speaking to front desk failed and we turned thermostat to off for remaining of stay. This was room 912.
Additionally, I reservrd 910 and that room only supplied cool water for bathing/showering.
Finally, the fairly new added parking fee is inflated and a dissatisfier plus the fact it's a hassle and goes through an independent collector.
All this is disappointing and factors in to an if or when return reservation and promotes hesitation with recommending staying there.
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酒店回复: Thank you so much for choosing to stay with us. We're really sorry for the climate and water control issues you faced, and we apologize for not addressing your concerns as quickly as we should have. We also appreciate your feedback regarding the parking fee and procedure, and we're sorry for any frustration it caused. Your comments mean a lot to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.
5.0分
家庭亲子
Beautiful Property. Nice rooms, lovely restaurant , comfortable lounge all within a beautiful setting.
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酒店回复: Thank you so much for choosing us during your visit to Branson! We are delighted to hear that you enjoyed our pleasant rooms, delicious restaurant, and exceptional lounge service. It was a pleasure hosting you, and we sincerely hope to become your favorite hotel in the area!
5.0分
情侣出游
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We enjoyed our stay at the Chateau very much. My husband and I loved the beautiful lobby and all the food options available on site. We both took advantage of the amenities in the spa and fitness room. I booked a body treatment at the spa and it was divine!
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酒店回复: We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know.
1.0分
其他
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Room was musty and gross. They put us on the pet floor (without warning), but we didn’t have a pet. My wife had a terrible reaction and had to request a new room. The entire place is outdated and gross. Very disappointing experience.
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酒店回复: We sincerely apologize to hear that your stay with us was disappointing. We regret that your initial room location was less than desirable and that our hotel left you underwhelmed. Our guests' experience is very important to us, and your feedback helps us improve and become a better hotel. We hope you will consider a return visit in the future, as we would love to give you a better stay.
我们非常喜欢这次入住！酒店很漂亮，而且离我们去的所有地方都非常近！我女儿（4岁）在泳池和游乐场玩得很开心，我们的大女儿、女婿以及他们两岁的双胞胎儿子也玩得很尽兴。我们肯定会再来的！
We had 5 wasps in the room when we first arrived. The toilet would not flush a couple of time.
Could not get a call through to the hotel, either no one answered the phones or it went to ******* instead whete no one alos answered the phones.
i think parking should be free for guest staying at the resort
The hotel was fabulous, we loved the Christmas decorations and our accommodations were excellent!
The room was clean. The staff was friendly. The view from the hotel is spectacular. This is a nice quiet location just miles from Branson and all the things to do there.
Good scenery. Good location. Very nice staff.
But.. food was so so. They charged 7 $ per bottle of water, the parking cost around 15 $ per night
You have to deal with a useless AI assistant if you want to get help on the room phone. I tried to call for help and it was an awful experience. These bots have no place in a hospitality business
Terrific lake view is always our favorite draw. Inexplicitly, housekeeping was totally lacking during our 4 night stay despite daily complaints.
The room was very clean and prepared. The room's thermostat would not heat up the room with the temperature set and only cool air being blown through vent. This was reported to front desk who indicated this was a known problem and was being addressed. Upon further failure to get a temperature in room that was comfortable, additional efforts with speaking to front desk failed and we turned thermostat to off for remaining of stay. This was room 912.
Additionally, I reservrd 910 and that room only supplied cool water for bathing/showering.
Finally, the fairly new added parking fee is inflated and a dissatisfier plus the fact it's a hassle and goes through an independent collector.
All this is disappointing and factors in to an if or when return reservation and promotes hesitation with recommending staying there.
Beautiful Property. Nice rooms, lovely restaurant , comfortable lounge all within a beautiful setting.
We enjoyed our stay at the Chateau very much. My husband and I loved the beautiful lobby and all the food options available on site. We both took advantage of the amenities in the spa and fitness room. I booked a body treatment at the spa and it was divine!
Room was musty and gross. They put us on the pet floor (without warning), but we didn’t have a pet. My wife had a terrible reaction and had to request a new room. The entire place is outdated and gross. Very disappointing experience.