酒店回复: Dear Mavis, Thank you for posting your feedback and sharing it with fellow travelers. It is nice to read that you thoroughly enjoyed the comforts of our suites and had a comfortable stay overall. Your comments are a pleasure to read and will surely be shared with our team. Thank you again for taking the time to write about your stay at Extended Stay America. We look forward to your return visit.Sincerely,Hotel Management
5.0分
其他
Stayed here for a couple of days for work the staff made me feel like I was family enjoyed the stay and will be back
3.0分
其他
There was no one at the desk for over 10 mins for me to check in
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酒店回复: Dear Guest, Thank you for taking the time to share your experience. We understand how important a smooth arrival process is, and your feedback will be shared with our team to ensure every guest is greeted promptly and efficiently. We appreciate your patience and hope to have the opportunity to welcome you again with a much better impression.Sincerely,Hotel Management
4.0分
商务出差
Our room was fine and the location was good. Not expecting the Ritz, but we got a good deal.
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酒店回复: Dear Jonathan, Thank you for choosing Extended Stay America! We are glad to hear our accommodations and location met your expectations and that you found value in your stay. Striking a balance between comfort and affordability is something we strive for, and it's great to know it worked well for your visit. It was a pleasure hosting you.We’d love to have you back the next time you’re in the area!Sincerely,Hotel Management
5.0分
商务出差
Very good hotel would definitely recommend to others very clean very friendly very reliable
4.0分
其他
Nice stay.
The hotel is clean and comfortable. The staff was nice. The elevator was a little scary though.
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酒店回复: Dear Guest,Thank you for taking the time to review your stay at Extended Stay America. We're glad to know your visit was pleasant and that you found the hotel clean and comfortable. It's always encouraging to hear that our team made a positive impression, and we appreciate your kind words. Your comment about the elevator is important to us, and we'll make sure it receives the attention it needs to ensure all guests feel at ease during their stay. We look forward to welcoming you back and providing an even better stay next time.Sincerely,Hotel Management
4.0分
其他
The hotel is nice, and the staff is very friendly. The room was good, and the bed was comfortable.
5.0分
情侣出游
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I enjoyed my stay at Extended Stay America Suites. The staff were pleasant and welcoming. The room was clean and the bed slept great. The price was definitely right. The quality of cleanliness was above and beyond. Thank you Extended Stay America Suites, I definitely recommend.
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酒店回复: Dear DesNique,Thank you for the fantastic review of Extended Stay America. We're delighted that you had an enjoyable stay and that our welcoming team, comfortable accommodations, and high standards of cleanliness made for a positive experience. It's great to know you found the price to be a great value as well. Thank you for recommending us to future guests. We hope to see you again soon.Sincerely,Hotel Management
1.0分
情侣出游
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We had a random man trying to enter our hotel room an hour before checkout. He didn’t knock to come in, used a key. Luckily we had the latch locked and he could only open the door just only a few inches but when we said something he slammed the door and ran away. When i told the girl at the front desk about it at checkout, she was rude and had the worst attitude. WILL NOT RECOMMEND!!!!!!!
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酒店回复: Dear Shannon,We’re sorry to hear about the unsettling experience you had before checkout. We want to clarify that the individual was a member of our housekeeping team, authorized to carry a key, and required to knock and announce themselves before entering. We understand how this could have been uncomfortable, and we apologize if there was any miscommunication at the front desk. We will address this matter with our team to ensure better communication and professionalism moving forward. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to outstanding experiences.Sincerely,Hotel Management
2.0分
其他
Good bed
Room was rxtremely dirty.
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酒店回复: Dear Randall, We appreciate you taking the time to share your experience and are glad the bed provided comfort during your stay. However, we sincerely apologize for the room not meeting the level of cleanliness and care that every guest should expect. Your feedback has been shared with our team, and we hope you’ll consider staying with us again so we can provide a more comfortable experience that reflects the standards we strive for.Sincerely,Hotel Management
我发现它非常好而且舒服
Stayed here for a couple of days for work the staff made me feel like I was family enjoyed the stay and will be back
There was no one at the desk for over 10 mins for me to check in
Our room was fine and the location was good. Not expecting the Ritz, but we got a good deal.
Very good hotel would definitely recommend to others very clean very friendly very reliable
Nice stay.
The hotel is clean and comfortable. The staff was nice. The elevator was a little scary though.
The hotel is nice, and the staff is very friendly. The room was good, and the bed was comfortable.
I enjoyed my stay at Extended Stay America Suites. The staff were pleasant and welcoming. The room was clean and the bed slept great. The price was definitely right. The quality of cleanliness was above and beyond. Thank you Extended Stay America Suites, I definitely recommend.
We had a random man trying to enter our hotel room an hour before checkout. He didn’t knock to come in, used a key. Luckily we had the latch locked and he could only open the door just only a few inches but when we said something he slammed the door and ran away. When i told the girl at the front desk about it at checkout, she was rude and had the worst attitude. WILL NOT RECOMMEND!!!!!!!
Good bed
Room was rxtremely dirty.