Ok hotel but didn’t allow reimbursement of money for prepaid breakfast after telling them in advance that breakfast was not available due to my early departure.
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酒店回复: Thank you for taking the time to share your feedback. We regret to hear that your experience did not meet your expectations. Our goal is to provide clear communication and consistent service, and we apologize for any inconvenience you may have encountered.We appreciate your comments, as they help us evaluate and enhance our guest experience. Should your travels bring you back to the area, we would welcome the opportunity to better serve you.Thank you again for your review.
5.0分
其他
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We always choose the Overton when we are in Lubbock. We love the atmosphere of the lounge and bar area. They often have live music on the weekends. The breakfast is always phenomenal with lots of options on the buffet as well as a menu. The hotel is well up kept and super clean.
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酒店回复: Thank you for your wonderful review and for choosing the Overton as your home in Lubbock! We’re thrilled to hear how much you enjoy the welcoming atmosphere of our lounge and bar, especially the live music on the weekends it’s one of our favorite touches, too.We're also glad our breakfast offerings continue to impress, whether from the buffet or the menu. Our team works hard to keep the entire hotel well maintained and spotless, and it means so much to know that it shows.We truly appreciate your loyalty and look forward to welcoming you back for many more stays!
2.0分
家庭亲子
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The staff is not friendly. The room was dirty - stains on the glasses, dirt on the carpet. At first they only gave me two breakfast coupons even though there were 3 people in my party and I was in an executive room. When I complained about the room, then they went ahead and gave me a 3rd coupon but only because I asked. I am very disappointed in the service and cleanliness of the hotel rooms. The only thing good about the Overton is that the hotel lobby is nice, it has a Starbucks and a decent grill and it’s close to Texas Tech.
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酒店回复: Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and appreciate you bringing these concerns to our attention. What you described regarding the room’s cleanliness, the condition of the amenities, and the service you received does not reflect the standards we strive to uphold.We also regret the confusion regarding your breakfast vouchers and that this added frustration to your stay. Your comments will be reviewed with our housekeeping and front office teams to ensure these issues are addressed promptly and used as an opportunity to improve.We’re glad to know you enjoyed our lobby spaces and on-site amenities, but we understand how the challenges you encountered impacted your overall stay. We would welcome the opportunity to make this right and regain your confidence in us.Thank you again for your thoughtful feedback.-Front office manager
5.0分
其他
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The stay was great. I loved watching the sunset from my room.
The cleaning staff did enter on our last day without knocking, that was strange. Please remind them to knock. However overall the stay was great and so convenient to everything. I especially like the happy hour upstairs and breakfast buffet.
5.0分
商务出差
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The room, especially bathroom could use a good deep clean. The corners of floor and shower were a little dirty.
The hotel is lovely and comfortable- great location.
Glad we do not have to use valet parking, although I was surprised at the parking fee for self park.
2.0分
商务出差
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Rooms are not in great condition, room not serviced during 4 night stay and $10 per day parking charge added without notice despite self parking in a bust up lot half a block away.
5.0分
家庭亲子
Always clean and friendly. Stayed on 15th floor with access to club room … highly recommend.
3.0分
家庭亲子
The room was not very clean, dusty furniture and bathroom counters. For the price of the room, expectations were higher.
4.0分
其他
Very clean but room had a strange smell…like a mechanic shop. Very nice hotel though!
5.0分
其他
the overton is always a great place to stay, great rooms and friendly staff.
Ok hotel but didn’t allow reimbursement of money for prepaid breakfast after telling them in advance that breakfast was not available due to my early departure.
We always choose the Overton when we are in Lubbock. We love the atmosphere of the lounge and bar area. They often have live music on the weekends. The breakfast is always phenomenal with lots of options on the buffet as well as a menu. The hotel is well up kept and super clean.
The staff is not friendly. The room was dirty - stains on the glasses, dirt on the carpet. At first they only gave me two breakfast coupons even though there were 3 people in my party and I was in an executive room. When I complained about the room, then they went ahead and gave me a 3rd coupon but only because I asked. I am very disappointed in the service and cleanliness of the hotel rooms. The only thing good about the Overton is that the hotel lobby is nice, it has a Starbucks and a decent grill and it’s close to Texas Tech.
The stay was great. I loved watching the sunset from my room.
The cleaning staff did enter on our last day without knocking, that was strange. Please remind them to knock. However overall the stay was great and so convenient to everything. I especially like the happy hour upstairs and breakfast buffet.
The room, especially bathroom could use a good deep clean. The corners of floor and shower were a little dirty.
The hotel is lovely and comfortable- great location.
Glad we do not have to use valet parking, although I was surprised at the parking fee for self park.
Rooms are not in great condition, room not serviced during 4 night stay and $10 per day parking charge added without notice despite self parking in a bust up lot half a block away.
Always clean and friendly. Stayed on 15th floor with access to club room … highly recommend.
The room was not very clean, dusty furniture and bathroom counters. For the price of the room, expectations were higher.
Very clean but room had a strange smell…like a mechanic shop. Very nice hotel though!
the overton is always a great place to stay, great rooms and friendly staff.