The property is really outdated and needs a major overhaul. The photos that you see are either AI or photoshop. My room never got under 80° in 2 days and this is Texas
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酒店回复: Dear Guest,Thank you for your feedback. We’re very sorry your stay was uncomfortable and that the temperature in your room did not meet your expectations. Your comments regarding the property condition and room cooling have been shared with our management and maintenance teams for review. We appreciate you bringing these concerns to our attention.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock
3.0分
其他
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Not in the best of shapes especially for haing to put a $50 refundalbe deposit for both rooms! Room air conditioner control panel was laying on top of air conditioner in both rooms, rust on bathtub. Housekeeping had to come in and plug air conditioner in, we thought it was working. Surprisingly room coolded off and stayed cool. Worked for what we needed but probably won't be back....
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad the rooms ultimately met your needs, but we apologize for the issues with the air conditioner, bathtub rust, and deposit process. Your comments have been shared with our team to address maintenance and guest experience improvements.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock
5.0分
其他
The air conditioning is wasn’t working in my first room and they gladly moved me to a working one
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酒店回复: Dear Guest,Thank you for your perfect rating and for recognizing our team's prompt assistance. We are pleased to know that our staff ensured your comfort by quickly relocating you to a room with proper air conditioning. Your satisfaction is very important to us, and we appreciate your understanding as we continue enhancing our maintenance checks to ensure every room meets high standards from the start.Sincerely, Kim Smith
2.0分
商务出差
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Only thing the red roof has going for it is that you will always be able to get a room there even when every other hotel is booked because no body wants to stay there.
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酒店回复: Dear Guest,"We appreciate your feedback, but many guests enjoy staying with us for our convenient location and reliable availability. We’re committed to maintaining clean, comfortable rooms and hope to exceed expectations on future visits."Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock
1.0分
商务出差
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Dirty, musty and poor service. Staff does not care either. No towels in the room, room key didn’t work and tv remote didn’t work. Overall the worst experience i’ve ever experienced.
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酒店回复: Dear Guest,"We’re very sorry to hear about your experience. This is not typical of our hotel, as our rooms are regularly cleaned, maintained, and fully stocked, and our staff is trained to assist promptly with any issues. We’d appreciate the opportunity to investigate and make things right."Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock
4.0分
其他
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The Roof!
The hotel is older and can use some updating. The interior courtyard is pretty and the hotel could be really nice if it were updated and maintained. They no longer serve breakfast, just coffee. The hotel is pet friendly which is one of the reasons we chose it. I would consider staying again.
1.0分
情侣出游
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This place was dirty. The pool was closed. Nasty bathroom. We felt we were going to be car jacked or shot when leaving as there were a lot of unsavory people hanging out in the parking lot. NEVER staying there again.
我和我丈夫以及家人都非常喜欢这个地方，简直太棒了！价格也很合理。泳池、水疗中心和瀑布的声音真的让人感觉很舒服，非常放松，而且这里打扫得很干净。我还会多拍些照片的。继续保持吧！对了，他们早餐也很棒，我明天早上会去尝尝看。
入口和走廊太脏了，地毯也脏得不行，不过房间还行。就是被子上有污渍。
清洁不太好，墙壁上有蜘蛛网，头发到处都是。早餐还可以，也许他们可以添加蛋白质。工作人员的注意力正如预期的那样，很好。
The property is really outdated and needs a major overhaul. The photos that you see are either AI or photoshop. My room never got under 80° in 2 days and this is Texas
Not in the best of shapes especially for haing to put a $50 refundalbe deposit for both rooms! Room air conditioner control panel was laying on top of air conditioner in both rooms, rust on bathtub. Housekeeping had to come in and plug air conditioner in, we thought it was working. Surprisingly room coolded off and stayed cool. Worked for what we needed but probably won't be back....
The air conditioning is wasn’t working in my first room and they gladly moved me to a working one
Only thing the red roof has going for it is that you will always be able to get a room there even when every other hotel is booked because no body wants to stay there.
Dirty, musty and poor service. Staff does not care either. No towels in the room, room key didn’t work and tv remote didn’t work. Overall the worst experience i’ve ever experienced.
The Roof!
The hotel is older and can use some updating. The interior courtyard is pretty and the hotel could be really nice if it were updated and maintained. They no longer serve breakfast, just coffee. The hotel is pet friendly which is one of the reasons we chose it. I would consider staying again.
This place was dirty. The pool was closed. Nasty bathroom. We felt we were going to be car jacked or shot when leaving as there were a lot of unsavory people hanging out in the parking lot. NEVER staying there again.