酒店回复: Thank you for taking the time to rate. We’re pleased to see you had a positive experience overall.While we're glad you enjoyed your stay, we always welcome feedback on how we can improve and earn a perfect score next time. Your comfort and satisfaction are very important to us.We hope to have the pleasure of serving you again in the near future.Sincerely,Hotel Manager
5.0分
家庭亲子
原文
翻译提供方：Google
真的非常好
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酒店回复: Dear Guest,Thank you for your kind words. We are glad to know you had a really very good stay with us. Your feedback means a lot to our team, and we look forward to welcoming you back for another enjoyable experience.Sincerely, Hotel Manager
1.0分
商务出差
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There was a line of people waiting for staff to come out to the front desk, rooms were not clean (bathroom), the sheets were dirty, went and asked for more clean sheets and they were also full of hair and stains. No offer to switch rooms or anything when I told the front desk the room was not clean. The headboards are wooden and had handprints with what look liked food on them.
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酒店回复: I sincerely apologize for the cleanliness issues and lack of prompt service you encountered. This is not the standard of hospitality we strive to provide, and I completely understand your disappointment.Please know that I will be addressing this matter with our housekeeping and front desk teams to ensure these concerns are properly corrected and do not happen again. Your comfort and satisfaction are very important to us, and I regret that we fell short during your visit.I hope you’ll consider giving us another opportunity to restore your confidence in our hotel.Sincerely,Hotel Manager
1.0分
商务出差
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The long and short of it, don’t stay here if you can help it. I’d like to start by saying that the staff was all pleasant enough. My mattress had a large soiled stain on it. I slept in my clothes on top of the covers. The people in the room were either having a mental health event, doing *****, or both. All night long I was kept awake by frantic screaming and banging on the walls. I eventually got up at 5am and just got back on the road.
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酒店回复: Dear Guest, We sincerely apologize that your visit fell so far below expectations.While I am glad to hear our staff treated you kindly, I am truly sorry for the unacceptable condition of your mattress and for the disruptive environment that prevented you from resting. Cleanliness, comfort, and safety are priorities for us, and your feedback makes it clear that we fell short in these areas during your stay. Please know that we take these matters seriously and will be addressing both the housekeeping oversight and the guest disturbance with our team to prevent a repeat occurrence.We value your feedback and appreciate you bringing these issues to our attention. I hope you might allow us another opportunity to provide you with the comfortable and restful stay you deserve.Sincerely,Hotel Manager
3.0分
其他
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1 towel in a double queen room. Drain in tub/shower backed up. Was offered a new room but we had already spread out and it was late. We’ve stayed here many times in the past. It just seems it’s going downhill.
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酒店回复: Dear Guest,Thank you for your feedback and for your loyalty over the years. We’re sorry for the issues with the towel and shower drain and understand your disappointment. Your comments will be shared with our team to help improve the experience for returning guests.Sincerely,Hotel Manager
5.0分
其他
Room was nice and clean. There were some minor wear and tear things but nothing that ruined my stay. Staff was friendly and check in was quick!
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酒店回复: Dear Guest,We’re pleased to see you had a positive experience overall and enjoyed the clean room, quick check-in, and friendly service.While we're glad you enjoyed your stay, we also appreciate your note regarding minor wear and tear. Guest feedback helps us identify areas for improvement so we can ensure an even better experience on your next visit.We hope to have the pleasure of serving you again soon.Sincerely,Hotel Manager
4.0分
其他
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Parking is an issue. This is the 2nd time we have stayed here and it's very difficult to find parking. The "overflow" lot is part of the parking for the coffee shop next door and you will get towed if you are not out of there asap the next day.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad you chose to stay with us again, though we understand your frustration with the parking situation. Your comments about the overflow lot are very helpful and will be reviewed with our team to explore better solutions. We appreciate your input and value your continued trust.Sincerely, Hotel manager
3.0分
家庭亲子
The u love the setup of the room, the only thing I dislike it was the pillows, sheets and covers were stain and kind of dirty
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you loved the room setup, but we’re very sorry about the issues with the pillows, sheets, and covers. This is not the standard we aim to provide. We will address this immediately to ensure a cleaner and more comfortable experience for future guests.Sincerely, Hotel Manager
3.0分
其他
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Little disappointed
Bathtub was extremely slick. Potential fall hazard. No wash cloths provided. No soap provided. I have stayed at this location before and was always pleased.
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We apologize for the concerns you experienced during your stay, including the slippery bathtub, and the lack of wash cloths and soap in your room. This is not the level of service we strive to provide, and we regret the inconvenience caused. We appreciate your past stays with us and will address these issues promptly to ensure a more comfortable experience moving forward.Sincerely,Hotel Manager
3.0分
其他
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Breakfast sausage was frozen and really no other options to eat. On busy weekends might want to staff that area with more help.
There were lots of unfinished carpentary issues. Holes in walls
Won’t stay there again.
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酒店回复: Dear Susan, Thank you for your feedback. I am very sorry to hear about the issues you encountered, including the frozen breakfast sausage, limited food options, and the lack of staffing during busy times. We also regret the unfinished carpentry and maintenance concerns you mentioned.Your experience is not the standard we strive to provide, and I will be addressing these concerns with our team to ensure they are corrected. We understand your disappointment and regret that we did not meet your expectations during this visit.I hope you might consider giving us another opportunity in the future to provide you with the quality stay you deserve.Sincerely,Hotel Manager
不错的商店
真的非常好
There was a line of people waiting for staff to come out to the front desk, rooms were not clean (bathroom), the sheets were dirty, went and asked for more clean sheets and they were also full of hair and stains. No offer to switch rooms or anything when I told the front desk the room was not clean. The headboards are wooden and had handprints with what look liked food on them.
The long and short of it, don’t stay here if you can help it. I’d like to start by saying that the staff was all pleasant enough. My mattress had a large soiled stain on it. I slept in my clothes on top of the covers. The people in the room were either having a mental health event, doing *****, or both. All night long I was kept awake by frantic screaming and banging on the walls. I eventually got up at 5am and just got back on the road.
1 towel in a double queen room. Drain in tub/shower backed up. Was offered a new room but we had already spread out and it was late. We’ve stayed here many times in the past. It just seems it’s going downhill.
Room was nice and clean. There were some minor wear and tear things but nothing that ruined my stay. Staff was friendly and check in was quick!
Parking is an issue. This is the 2nd time we have stayed here and it's very difficult to find parking. The "overflow" lot is part of the parking for the coffee shop next door and you will get towed if you are not out of there asap the next day.
The u love the setup of the room, the only thing I dislike it was the pillows, sheets and covers were stain and kind of dirty
Little disappointed
Bathtub was extremely slick. Potential fall hazard. No wash cloths provided. No soap provided. I have stayed at this location before and was always pleased.
Breakfast sausage was frozen and really no other options to eat. On busy weekends might want to staff that area with more help.
There were lots of unfinished carpentary issues. Holes in walls
Won’t stay there again.