The elevator wasn't working, beds were uncomfortable and poorly made. Some electrical outlets didn't work. Breakfast biscuits were as hard as rocks. No juice in machine
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酒店回复: Hi Ruben,I’m sorry to hear about the issues you encountered during your stay. We apologise for the elevator not working, the uncomfortable beds, and the electrical outlet issues. We also appreciate your feedback on the breakfast, and we will address these concerns with our team to ensure a better experience in the future.
2.0分
其他
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Staff was truly amazing, but that is where it ended. No pool, no elevator, and the only part the hotel that match the photos was the furniture. Breakfast was a step below of what we were served out in the field in the Marines. Door knobs were missing and card keys worked once and never again. The helpful staff had to let us in. Tiles were broken and coming lose in our room, even the lamp was missing parts. My advice, spend the extra 10 bucks a night and go somewhere else.
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酒店回复: Hi Joe,Thank you for sharing your feedback. We’re glad to hear that our staff made a positive impact, but we sincerely apologise for the maintenance and service issues you encountered. The conditions you described are certainly not up to our standards, and we will address these concerns with our team to make the necessary improvements. We truly appreciate your feedback and hope you’ll consider giving us another chance in the future.
1.0分
情侣出游
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Dirty - broken elevator - broken ice machine- why is this hotel even recommended- nasty beds - didn't even stay there - left - dirty furniture- don't stay there
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酒店回复: Hi Letty,We sincerely apologise for the issues you encountered during your stay. The condition you described is absolutely not up to our standards. We take cleanliness and maintenance seriously, and we will address the broken elevator, ice machine, and cleanliness concerns immediately. Your feedback is invaluable to us, and we will work hard to ensure that future guests have a much more comfortable and pleasant experience.
1.0分
家庭亲子
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Overpriced for what it is. Had to change rooms 4 times. First room bed was so bowed you could lay in the middle and put a board across sides without touching you and no refrigerator. 2nd room AC did not work at all (pretty much most of the building didn't either) and cabinets hadn't been cleaned out in months, not white glove clean obvious trash. 3rd room AC barely worked. 4th room same AC problems, had a full size refrigerator open with parts missing so wasn't usable.
This is a $50 hotel at best, but priced like its a holiday inn.
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酒店回复: Hi Lance,We deeply apologise for the numerous issues you faced during your stay. It’s clear we fell short in providing you with the quality experience you deserve, and we regret the inconvenience of having to change rooms multiple times. The problems with the beds, air conditioning, cleanliness, and refrigerator are unacceptable, and we will immediately address these concerns with our team. We understand your frustration with the pricing compared to the condition of the rooms and will work to ensure better value and service moving forward. We hope to have the opportunity to improve your experience in the future.
1.0分
其他
Disgusted
Loose tile in the restroom elevator out of service had to go 3 flights of stairs. Breakfast infested with flies stained carpet on room
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酒店回复: Hi Frank,We sincerely apologise for the issues you encountered during your stay. This is certainly not the experience we want to provide. We will share your concerns about the restroom, elevator, breakfast, and carpet with the team to ensure that these issues are addressed immediately. Your feedback is valuable, and we hope to improve for future guests.
1.0分
其他
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They first put us in a room that had a hole in the ceiling that was slightly patches and stuffed with toilet paper. We swotched rooms which was not better, water damage through the room. The vent in the restroom has paper taped over it. Nothing was operable throughout the hotel, they had notes posted throughout. It was a very disgusting and uncomfortable place to stay.
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酒店回复: Hi Roxanne,We are sorry to hear about the condition of the rooms during your stay. This is certainly not the experience we want to provide our guests, and we apologise for the issues you encountered, including the water damage and lack of operational amenities. Your feedback will be shared with the team for immediate attention and improvements. We understand your frustration and truly appreciate you bringing these concerns to our attention.
3.0分
家庭亲子
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The hotel seemed to be a bit outdated. Bugs on the room floor. The swimming pool was closed so to maintenance and the elevator was not working. The breakfast items were very limited.
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酒店回复: Hi Andrea,Thank you for sharing your feedback. We sincerely apologise for the issues you encountered during your stay, including the outdated room, bugs, pool closure, and elevator problems. We understand how these inconveniences impacted your experience. Please know that we are actively addressing these concerns with our team to improve our facilities and service. We hope you’ll consider giving us another opportunity to provide you with a better stay in the future.
1.0分
其他
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Elevator didn't work, the room smelled terrible, the shower had mold everywhere, no air conditioner outside the room; no toilet paper provided. Very deceiving advertisement regarding the actual condition of the hotel.
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酒店回复: Hi Hugo,We are sorry to hear about your experience. The issues you described with the elevator, room condition, shower, and amenities are unacceptable and not representative of our standards. We will share your concerns with the team to address these matters immediately.
1.0分
其他
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There were dead roaches on the wall on my room and more that I saw crawling. There was trash left over from previous people on the carpet, when you walk in the room it smells like sewer. Over all I understand why it was the cheapest hotel for that weekend.
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酒店回复: Hi Briana,We are sorry to hear about the condition of your room. The cleanliness issues and presence of pests are unacceptable, and we will share your concerns with the team to ensure they are addressed immediately.
我带着孩子刚到酒店时，走进前厅，发现一个鱼缸里满是令人作呕的藻类，整个大厅都散发着一股臭味。我问前台人员他是否抽过烟，他说是的。他不能给我们一个月前预订的房间，因为他已经和其他客人一起住过了。我们来到他空出来的房间，却发现床没有整理好，房间里发生过火灾，所以所有东西的电源都没有插上，包括臭烘烘的冰箱，由于恒温器没有插上电源，所以温度很高。浴缸非常脏，排水管生锈，没有毛巾。椅子和床板也很脏，有明显的污渍。地板上的瓷砖有几处开裂，地毯也没有清洗。我们不得不穿鞋走动，保护我们的脚。我打电话给前台叫客房服务，但他们已经离开了。我让前台人员给我拿新的床上用品，他直截了当地说“这不是我的工作，女士，这是客房服务”。好吧，这时我的耐心已经耗尽。他说他可以给我们换个房间。好吧，于是我们开始拿起行李去楼下见他，这时他回电话告诉我们，他要给我们换的房间已经被别人占了。啊！真是一场噩梦！！站着等了大约 30 分钟后，他拿来了床单。就这样。我让他换床单，他开始和我争吵。我决定放弃，这样我的家人就有地方过夜了。我们不得不再等一个小时才拿到毛巾。我试图联系 Trip.com 客服，但只是通过一次又一次的人工智能调查。我一直联系不到真人。我儿子从洗手间回来，指着床边的一只鹿鼠。我告诉前台，他告诉我“我们大楼里没有老鼠，女士”。我们用面包把老鼠引到烟雾弥漫的走廊里。情况太糟糕了，我女儿的哮喘发作了。免费早餐是用蛋粉和冷水煮的鸡蛋，香肠没有煮熟，其他选择很少，比如覆盆子酸奶、燕麦片或普通百吉饼。没有水果选择，也没有工作人员随时提供帮助。客房服务负责提供早餐。这家酒店是家庭所有和经营的，客户服务极其糟糕。我不会再带我的家人去那里了。我强烈劝阻其他人也住在那里。
The elevator wasn't working, beds were uncomfortable and poorly made. Some electrical outlets didn't work. Breakfast biscuits were as hard as rocks. No juice in machine
Staff was truly amazing, but that is where it ended. No pool, no elevator, and the only part the hotel that match the photos was the furniture. Breakfast was a step below of what we were served out in the field in the Marines. Door knobs were missing and card keys worked once and never again. The helpful staff had to let us in. Tiles were broken and coming lose in our room, even the lamp was missing parts. My advice, spend the extra 10 bucks a night and go somewhere else.
Dirty - broken elevator - broken ice machine- why is this hotel even recommended- nasty beds - didn't even stay there - left - dirty furniture- don't stay there
Overpriced for what it is. Had to change rooms 4 times. First room bed was so bowed you could lay in the middle and put a board across sides without touching you and no refrigerator. 2nd room AC did not work at all (pretty much most of the building didn't either) and cabinets hadn't been cleaned out in months, not white glove clean obvious trash. 3rd room AC barely worked. 4th room same AC problems, had a full size refrigerator open with parts missing so wasn't usable.
This is a $50 hotel at best, but priced like its a holiday inn.
Disgusted
Loose tile in the restroom elevator out of service had to go 3 flights of stairs. Breakfast infested with flies stained carpet on room
They first put us in a room that had a hole in the ceiling that was slightly patches and stuffed with toilet paper. We swotched rooms which was not better, water damage through the room. The vent in the restroom has paper taped over it. Nothing was operable throughout the hotel, they had notes posted throughout. It was a very disgusting and uncomfortable place to stay.
The hotel seemed to be a bit outdated. Bugs on the room floor. The swimming pool was closed so to maintenance and the elevator was not working. The breakfast items were very limited.
Elevator didn't work, the room smelled terrible, the shower had mold everywhere, no air conditioner outside the room; no toilet paper provided. Very deceiving advertisement regarding the actual condition of the hotel.
There were dead roaches on the wall on my room and more that I saw crawling. There was trash left over from previous people on the carpet, when you walk in the room it smells like sewer. Over all I understand why it was the cheapest hotel for that weekend.