The hotel smells so bad, the walls in the bathroom were dirty and the whole aspect was just too dirty for my taste. Budget does not mean dirty and smelly
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酒店回复: Dear Chiqui L, thank you for sharing your experience with us. We sincerely apologize that your stay was affected by unpleasant odors and cleanliness issues, which do not reflect the standards we strive to maintain. Please know that we are addressing these concerns urgently with our housekeeping and maintenance teams to improve cleanliness and ensure a fresh, welcoming environment for all our guests. Best Regards, Guest Experience Team
5.0分
其他
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I recommend this place. It was a great stay, and the beds were very comfortable. The location was tranquil and peaceful. You get your money's worth for sure. Rooms were very clean, and we had great service from the staff. I really recommend this place. New owners, and they really turned this place around.
4.0分
其他
I gave 4 out 5 The place needs updates The equipment in fitness room needs fixing.Lots of broken stuff.Great staff!ok breakfast.
5.0分
家庭亲子
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Very clean 5 star hotel customer service Very professional. Highly recommend coming here. They have new management now and they are making it a lot better now. Very good.
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酒店回复: Dear Domenico S, thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed the cleanliness, professionalism, and elevated service under our new management. Your recommendation means a great deal to us, and we look forward to welcoming you back for another exceptional stay. Best Regards, Guest Experience Team
4.0分
商务出差
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When I first walked into the hotel, it smelled fresh and welcoming. At first glance, everything appeared tidy, but a closer look showed some areas that could use improvement. Overall, the hotel has potential. With a thorough cleaning and more attention to detail, the experience could be greatly enhanced.
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酒店回复: Dear guest, thank you for your thoughtful feedback. We’re glad you found the hotel fresh and welcoming upon arrival and appreciate your observations regarding areas for improvement. Your comments have been shared with our housekeeping and management teams to ensure a more thorough cleaning and greater attention to detail, so future stays can be even more enjoyable. Best Regards, Guest Experience Team
1.0分
家庭亲子
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We have accrued nearly 10,000 miles traveling the US in 2024, and this hotel was the absolute worst we’ve ever seen that was still in operation. It is important to note that we’ve stayed at 5 other Sleep Inn properties and found them to be well run, clean and excellent values for travelers like us. We even joined their Choice Rewards program. But this location/property is absolutely disgraceful. The beleaguered staff were obviously squirming as we pointed out the long list of problems this Sleep Inn has. 1) There was no hot water. Hence no shower, shave or ability for a refreshing face wash. Was told to let hot water valve run longer. 40 minutes of running water in either shower or sink failed to deliver hot water. 2) A plethora of obvious signs that the facility was without power or HVAC in very humid conditions resulting in a host of signs of mold, decay, and oxidation. (See Pictures) Fresh paint and a decent lobby area were inadequate camouflage for a property that is in a serious state of neglect. I would venture to guess that this Sleep Inn property is on the verge of becoming a health hazard. There are a various other budget friendly hotel choices in the area that would be much safer and prudent choices
9 / 17
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酒店回复: Dear davew524, Thank you for taking the time to share your detailed feedback. I want to sincerely apologize for the significant issues you encountered during your stay. Your comments are deeply concerning, and I assure you that we take them very seriously. First and foremost, I’m truly sorry for the lack of hot water during your visit. This is unacceptable, and I completely understand how this would disrupt your stay. No guest should ever have to go without such a basic amenity. Our team has already escalated this issue to our maintenance department, and we are actively working on resolving the underlying problems to ensure it does not happen again. Secondly, I deeply regret the condition of the property that you described, including visible signs of neglect, mold, and decay. This is not reflective of the standards we strive to maintain. Your feedback has prompted an urgent review of the state of the building, including HVAC and ventilation systems, to address both the structural and aesthetic concerns. Your health and safety are our top priorities, and we will ensure that immediate measures are taken to remedy these issues. I also want to acknowledge your comments about our staff. While I’m glad they attempted to assist, I regret that they were unable to address your concerns satisfactorily. I assure you that we are providing additional training to empower our team to handle situations like these with more effective solutions and empathy. We greatly value your loyalty to the Sleep Inn brand and Choice Rewards program, and I’m disheartened to learn that this stay has tarnished your impression of our property. I appreciate you highlighting your positive experiences at other Sleep Inn locations. We aim to match that same level of cleanliness, comfort, and value, and I regret that we failed to deliver on this occasion. While I understand your frustration and hesitation, I hope you will give us the opportunity to make this right. Should you decide to return, please reach out to me directly so I can personally oversee your reservation and ensure your next stay is nothing short of excellent. Thank you again for your valuable feedback. It will guide us in making necessary improvements to provide a better experience for our guests moving forward.
1.0分
情侣出游
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We stayed here while traveling, checked in at 1230am with a pet. Once entering our room - it smelled like mildew and I turned the lights on to see that the bathroom was flooded and the back of the toilet was off. I took a photo and immediately when to the front desk. Chamille was the one working (11/29-11/30 overnight) I showed her the picture and told her the room she checked us into was flooded and smelt like mildew. Her response was very rude and dismissive. She said, well it says it’s clean and she doesn’t know anything about the rooms. Even after showing her the photos, she didn’t apologize and was very defensive. She then made us new keys to another room, but had to walk us to our room? I was telling my boyfriend that I was very upset about how she handled the situation and I’m pretty sure she overheard me, because she finally apologized for the inconvenience after letting us into our other room. This hotel is not what the pictures show. It’s very ran down, the lamps are rusted, the ceilings have water stains all over, the sink doesn’t drain, and it just had a bad smell, like an old smell. Please don’t be fooled by the pictures online. I hope this review will make others choose a different hotel. Chamille is not the deal.
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酒店回复: Dear 886jessicao, Thank you for taking the time to share your detailed feedback. We deeply regret that your experience fell far below the standards we aim to provide. Please allow us to address your concerns and apologize for the inconvenience you encountered during your stay. Firstly, we sincerely apologize for the unacceptable state of the initial room you were checked into. A flooded bathroom and the smell of mildew are inexcusable, and we understand how distressing this must have been, especially after a late-night arrival. This situation should never have occurred, and we are immediately addressing this issue with our housekeeping and maintenance teams to prevent such occurrences in the future. We’re equally disheartened to hear about your interaction with the front desk. Professionalism, empathy, and prompt resolution are non-negotiable values for us, and we are truly sorry that Chamille’s initial response did not reflect these. While we appreciate that she eventually apologized, it should not have taken so long for the situation to be acknowledged with the seriousness it deserved. We will use your feedback as a coaching opportunity to ensure all team members understand the importance of handling guest concerns with respect, understanding, and urgency. Regarding the overall condition of the property, we are sorry to hear that the physical aspects of the hotel did not meet your expectations. The issues you mentioned, including rusted lamps, water-stained ceilings, and the odor, are areas we are actively working to address. While we strive to maintain the property, we recognize that these shortcomings are unacceptable, and your feedback will be shared with our management team to prioritize improvements. We understand your disappointment and how it may affect others considering staying with us. Guest trust is essential, and your candid feedback will drive us to make necessary changes. We genuinely hope you will give us another opportunity in the future to provide a stay that better reflects our commitment to guest satisfaction.
2.0分
商务出差
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The elevator smelled like vomit but the room was fairly clean. I don't know if it's the hotel's policy or if the front desk person was just too lazy but breakfast consisted of waffles, cereal, toast, yogurt. They had the metal containers for the usual eggs, sausage, but didn't serve them for whatever reason. I'm a Choice diamond member so I'm quite familiar with choice hotels, and if you're just looking for a fairly clean room then this hotel will suffice, but there's nothing else at this hotel. Oh the coffee was ice cold in the morning as well. 100% not worth the price, find another place if you can.
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酒店回复: Dear Stephen J, thank you for your honest feedback and for your loyalty as a Choice Diamond member. We sincerely apologize for the unpleasant elevator odor and the breakfast experience that didn’t meet your expectations, including the limited hot items and cold coffee—these are important areas we’re addressing to improve guest satisfaction. While we’re glad the room cleanliness was acceptable, your comments about overall value and service help us understand where we must do better. We appreciate you sharing this with us and hope to provide a more satisfying experience in the future. Best Regards, Guest Experience Team
床垫太硬，噪音和各种干扰让入住体验很不愉快。
酒店环境和卫生都不错，也没什么异味。 这边交通也算方便，附近吃的很多选择。但是最差的就是房间的隔音，应该说根本就没有隔音。
The hotel smells so bad, the walls in the bathroom were dirty and the whole aspect was just too dirty for my taste. Budget does not mean dirty and smelly
I recommend this place. It was a great stay, and the beds were very comfortable. The location was tranquil and peaceful. You get your money's worth for sure. Rooms were very clean, and we had great service from the staff. I really recommend this place. New owners, and they really turned this place around.
I gave 4 out 5 The place needs updates The equipment in fitness room needs fixing.Lots of broken stuff.Great staff!ok breakfast.
Very clean 5 star hotel customer service Very professional. Highly recommend coming here. They have new management now and they are making it a lot better now. Very good.
When I first walked into the hotel, it smelled fresh and welcoming. At first glance, everything appeared tidy, but a closer look showed some areas that could use improvement. Overall, the hotel has potential. With a thorough cleaning and more attention to detail, the experience could be greatly enhanced.
We have accrued nearly 10,000 miles traveling the US in 2024, and this hotel was the absolute worst we’ve ever seen that was still in operation. It is important to note that we’ve stayed at 5 other Sleep Inn properties and found them to be well run, clean and excellent values for travelers like us. We even joined their Choice Rewards program. But this location/property is absolutely disgraceful. The beleaguered staff were obviously squirming as we pointed out the long list of problems this Sleep Inn has. 1) There was no hot water. Hence no shower, shave or ability for a refreshing face wash. Was told to let hot water valve run longer. 40 minutes of running water in either shower or sink failed to deliver hot water. 2) A plethora of obvious signs that the facility was without power or HVAC in very humid conditions resulting in a host of signs of mold, decay, and oxidation. (See Pictures) Fresh paint and a decent lobby area were inadequate camouflage for a property that is in a serious state of neglect. I would venture to guess that this Sleep Inn property is on the verge of becoming a health hazard. There are a various other budget friendly hotel choices in the area that would be much safer and prudent choices
We stayed here while traveling, checked in at 1230am with a pet. Once entering our room - it smelled like mildew and I turned the lights on to see that the bathroom was flooded and the back of the toilet was off. I took a photo and immediately when to the front desk. Chamille was the one working (11/29-11/30 overnight) I showed her the picture and told her the room she checked us into was flooded and smelt like mildew. Her response was very rude and dismissive. She said, well it says it’s clean and she doesn’t know anything about the rooms. Even after showing her the photos, she didn’t apologize and was very defensive. She then made us new keys to another room, but had to walk us to our room? I was telling my boyfriend that I was very upset about how she handled the situation and I’m pretty sure she overheard me, because she finally apologized for the inconvenience after letting us into our other room. This hotel is not what the pictures show. It’s very ran down, the lamps are rusted, the ceilings have water stains all over, the sink doesn’t drain, and it just had a bad smell, like an old smell. Please don’t be fooled by the pictures online. I hope this review will make others choose a different hotel. Chamille is not the deal.
The elevator smelled like vomit but the room was fairly clean. I don't know if it's the hotel's policy or if the front desk person was just too lazy but breakfast consisted of waffles, cereal, toast, yogurt. They had the metal containers for the usual eggs, sausage, but didn't serve them for whatever reason. I'm a Choice diamond member so I'm quite familiar with choice hotels, and if you're just looking for a fairly clean room then this hotel will suffice, but there's nothing else at this hotel. Oh the coffee was ice cold in the morning as well. 100% not worth the price, find another place if you can.