The room looked like the bed sheets were changed but morning else in the room looked like it's been cleaned in a while. The toilet had a ring around the water level of mildew, the tub had hair all in it, the soap was just thrown on the counter top, and the walls had finger and hands prints everywhere. I choose baymonts because recent experiences in other locations has been great. I will not be return to this location.
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酒店回复: Dear Amanda,We are very concerned to hear about your experience and sincerely apologize that your stay did not meet the standards you expected. Cleanliness is a top priority for us, and your feedback has been shared with our team to ensure immediate improvements are made. We regret that this stay did not reflect the quality you have come to expect from Baymont.Sincerely,Management Team
1.0分
家庭亲子
Front desk host was rude. Rooms were not cleaned at all during our 3 day stay. Refused to give us more than 2 towels as a group of 5.
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酒店回复: Dear Guest,We are very concerned to hear about your experience and sincerely apologize for the issues you encountered with our staff and room service. Providing clean rooms and attentive service is a top priority, and your feedback has been shared with our team to address these matters and prevent them in the future.Sincerely,Management Team
1.0分
其他
The heater made noise all night. The toilet as well. Continental breakfast had bagels, sandwich bread in ziplock bags.
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酒店回复: Dear Guest,Thank you for your feedback. We regret that the noise from the heater and toilet, as well as the breakfast offerings, did not meet your expectations. Your comments have been shared with our team to help improve both room comfort and breakfast service for future guests.Sincerely,Management Team
3.0分
其他
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staff was very friendly. The room did not smell good , and the bathroom was not clean . The room had a coffee maker but no coffee , and a hair dryer holder with no hair drer
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酒店回复: Dear Eric,We’re sorry to hear about the issues with your room, including the odor, bathroom cleanliness, missing coffee, and hair dryer. Cleanliness and properly equipped rooms are top priorities, and your feedback has been shared with our team to ensure these concerns are addressed. We appreciate your kind words about our friendly staff and sincerely apologize for the inconvenience you experienced.Sincerely,Management Team
2.0分
其他
No towel in room never delivered.
No waste can
Two remotes for TV (no instructions)
Two water bottles delivered 2 hrs after check in
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酒店回复: Dear Wayne,We’re sorry to hear about the delays and missing items in your room, including towels, waste bins, and water bottles, as well as the confusion with the TV remotes. Providing a fully prepared and comfortable room is very important to us, and your feedback has been shared with our team to prevent similar issues in the future. We sincerely apologize for the inconvenience this caused.Sincerely,Management Team
2.0分
其他
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We arrived at 11 p.m. My husband checked in at a window outside. The clerk was fine, not welcoming but not unfriendly either.
The room: had no more than 5 squares of toilet paper, and no extra roll. I made a trip to the car and brought in ours. There was no soap so I washed my hands with shampoo.
The tv would not turn on. We attempted to call the front desk, but there was no dial tone.
The bed and floor appeared to be clean.
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酒店回复: Dear Wayne,We’re sorry to hear about the issues you experienced during your stay, including the lack of basic amenities, TV not working, and difficulties reaching the front desk. Cleanliness and properly equipped rooms are very important to us, and your feedback has been shared with our team to address these concerns. We sincerely apologize for the inconvenience and hope to improve for future guests.Sincerely,Management Team
4.0分
其他
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The room was comfortable stay. I would like to made the hotel aware of a few things. There was no way to use the coffee maker because there was no tray. The tissue box was empty. There was no hair dryer in the holder.
In the breakfast area there were no knives, no lids for the coffee, and butter would be nice.
I made no complaints as these things did not affect my stay.
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酒店回复: Dear Judith,Thank you for sharing your experience and noting the comfort of your stay. We appreciate you bringing the missing amenities and breakfast area details to our attention, as this helps us address any oversights promptly. While these items didn’t impact your visit, we remain committed to ensuring every aspect of the stay is well-prepared, and your comments will be shared with the team for improvement. We value your feedback and hope to welcome you again with everything in perfect order.Sincerely,Management Team.
2.0分
情侣出游
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The bathroom light didn’t work. It was a big bug on the curtains and was also dusty. Lastly the WiFi was really bad it kept disconnecting to not connecting at all,so I couldn’t watch tv.
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酒店回复: Thank you for staying with us and taking the time to share your feedback. We're sorry that the bathroom light didn't work and that you found dust and a bug on the curtains. We also regret that the Wi-Fi connection was unreliable during your stay. We've shared your comments with our maintenance and housekeeping teams to fix the light, address the cleanliness issues, and improve our Wi-Fi service. We appreciate you bringing these concerns to our attention. — Hotel Management Team
一切都很好，步行距离内有 Publix 超市和其他商店……
唯一不足是没有洗衣机。
卫生不好，床单不干净
The room looked like the bed sheets were changed but morning else in the room looked like it's been cleaned in a while. The toilet had a ring around the water level of mildew, the tub had hair all in it, the soap was just thrown on the counter top, and the walls had finger and hands prints everywhere. I choose baymonts because recent experiences in other locations has been great. I will not be return to this location.
Front desk host was rude. Rooms were not cleaned at all during our 3 day stay. Refused to give us more than 2 towels as a group of 5.
The heater made noise all night. The toilet as well. Continental breakfast had bagels, sandwich bread in ziplock bags.
staff was very friendly. The room did not smell good , and the bathroom was not clean . The room had a coffee maker but no coffee , and a hair dryer holder with no hair drer
No towel in room never delivered.
No waste can
Two remotes for TV (no instructions)
Two water bottles delivered 2 hrs after check in
We arrived at 11 p.m. My husband checked in at a window outside. The clerk was fine, not welcoming but not unfriendly either.
The room: had no more than 5 squares of toilet paper, and no extra roll. I made a trip to the car and brought in ours. There was no soap so I washed my hands with shampoo.
The tv would not turn on. We attempted to call the front desk, but there was no dial tone.
The bed and floor appeared to be clean.
The room was comfortable stay. I would like to made the hotel aware of a few things. There was no way to use the coffee maker because there was no tray. The tissue box was empty. There was no hair dryer in the holder.
In the breakfast area there were no knives, no lids for the coffee, and butter would be nice.
I made no complaints as these things did not affect my stay.
The bathroom light didn’t work. It was a big bug on the curtains and was also dusty. Lastly the WiFi was really bad it kept disconnecting to not connecting at all,so I couldn’t watch tv.