Smell in the room, unfinished construction in the bathroom, dirty walls, doors need to be more secure, TV was great but unable to get programs other than that we had a restfull night
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酒店回复: Thank you for staying with us and sharing your feedback. We're sorry for the issues you experienced. We appreciate your patience as we work to improve and hope you'll stay with us again.
1.0分
其他
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This was the absolute worst room that I have ever stayed in. It smelled of mildew and mold. The bathroom fixtures were rusty. I wouldn't even take a shower because I didn't feel comfortable doing so. There were tiny holes all over the door because the locks had been changed so much. There was hair painted over on the walls. There were dirty spots on the curtains. It was just a lot. If I weren't so doggone exhausted from driving 10 hours already I wouldn't have bothered staying here. I was sad that pi had already paid for it and couldn't get my money back
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酒店回复: Dear Evey,Thank you for taking the time to share your experience. We sincerely apologize for the condition of your room and the discomfort it caused. The issues you described—unpleasant odors, maintenance problems, and cleanliness concerns—are far below the standards we strive to maintain. Your feedback will be shared with our management team to ensure these matters are addressed promptly. We deeply regret that your stay was so unsatisfactory and appreciate you bringing these concerns to our attention.Sincerely,Management Team
2.0分
情侣出游
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The place was old and run down. No smoke detectors. The door had no security latch, it was busted off. The door looks like it had been busted into. The toilet was not secured to the floor and the floor was so filthy you could not take off your shoes.
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酒店回复: Dear Christian,We sincerely apologize for the issues you encountered during your stay. The concerns you raised regarding the room’s condition, safety features, and cleanliness are very serious, and your feedback has been shared immediately with our management and maintenance teams to address these matters. We appreciate you bringing these issues to our attention, as it helps us take corrective action and improve the experience and safety for all our guests.Sincerely,Management Team
1.0分
其他
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The room was not finished. Poorly painted walls with mis matched colors. The show was fitted for handicap and the sprayer was hinged on a rusty man made hanger. There wasnt any tissue in the dispenser. When i uaed the poor blow dryer it suddenly stopped working. The room was clean but not very inviting. The beds were comfortable and the pillows were ok.
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酒店回复: Dear Christine,Thank you for sharing your detailed feedback. We apologize for the issues you experienced with the room, including the unfinished appearance, maintenance concerns, and missing amenities. This is not the standard we aim to provide, and your comments have been shared with our maintenance and housekeeping teams for immediate attention. On a positive note, we are glad to hear you found the room clean and the beds comfortable. We truly appreciate your input as it helps us improve, and we hope to have the opportunity to offer you a more inviting and enjoyable stay in the future.Sincerely,Management Team
4.0分
商务出差
Refrigerator noisy, and a/c unit noisy, checked in 4am, was so exhausted that still slept... killed 2 roaches that came out at night...ughhh
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酒店回复: Dear Martin,Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered, including the noise from the appliances and the pest issue. This is certainly not the level of comfort or quality we strive to provide. Your feedback has been shared with our maintenance and housekeeping teams so that immediate corrective actions can be taken. We appreciate you bringing these matters to our attention and regret that your stay was not more enjoyable.Best Regards,Management Team
1.0分
商务出差
There was roaches in our room. Dirty sheets. Blood on the pillows. Outlets were broken. The door wouldn’t lock.
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酒店回复: Dear Eric,We sincerely apologize for the experience you described. What you encountered with cleanliness, maintenance, and safety concerns does not reflect the standards we aim to uphold. Please know we are addressing these issues immediately with our housekeeping and maintenance teams to prevent this from happening again. Guest comfort and safety are our top priorities, and we deeply regret that we fell short during your stay. We value your feedback and hope you might allow us the opportunity in the future to provide you with a much better experience.Sincerely,Management Team
2.0分
其他
no microwave no coffee limited TV and no comforter and 2pillows this stay ******
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酒店回复: Thank you for staying with us and sharing your feedback. We're sorry for the missing amenities and limited TV options during your stay. We appreciate your comments and will work to improve. We hope to serve you better next time.
1.0分
其他
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The facility called us when we were approximately half an hour away to let us know that our room had flooded. We had booked an accessible room. They didn't have any to offer us. They found a room with a single king sized bed on the first floor for us. The room initially looked dusty, but okay and clean. Upon further observation, we found hair in the bathroom floor and broken switch plates and missing items. During our single night's day, we also were accompanied with small roaches. I won't stay at this location again. Most of the room numbers were held on the doors with hvac tape. Hopefully the location is judt doing a lot of remodeling. I will not chance it again there though. Paid too much to end up in a room like this
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酒店回复: Dear Steven,The facility called us about half an hour before our arrival to inform us that our accessible room had flooded and was unavailable. Instead, they placed us in a first-floor room with a single king-sized bed. At first glance, the room seemed okay, though a bit dusty. However, on closer inspection we noticed hair on the bathroom floor, broken switch plates, and missing items. During our one-night stay, we also encountered small roaches in the room. Most of the room numbers throughout the property were held on the doors with HVAC tape, which gave the impression of ongoing repairs or poor upkeep. While the property may be undergoing remodeling, the overall condition and cleanliness did not justify the price we paid.Sincerely,Management Team
一切都很好，步行距离内有 Publix 超市和其他商店……
唯一不足是没有洗衣机。
卫生不好，床单不干净
Smell in the room, unfinished construction in the bathroom, dirty walls, doors need to be more secure, TV was great but unable to get programs other than that we had a restfull night
This was the absolute worst room that I have ever stayed in. It smelled of mildew and mold. The bathroom fixtures were rusty. I wouldn't even take a shower because I didn't feel comfortable doing so. There were tiny holes all over the door because the locks had been changed so much. There was hair painted over on the walls. There were dirty spots on the curtains. It was just a lot. If I weren't so doggone exhausted from driving 10 hours already I wouldn't have bothered staying here. I was sad that pi had already paid for it and couldn't get my money back
The place was old and run down. No smoke detectors. The door had no security latch, it was busted off. The door looks like it had been busted into. The toilet was not secured to the floor and the floor was so filthy you could not take off your shoes.
The room was not finished. Poorly painted walls with mis matched colors. The show was fitted for handicap and the sprayer was hinged on a rusty man made hanger. There wasnt any tissue in the dispenser. When i uaed the poor blow dryer it suddenly stopped working. The room was clean but not very inviting. The beds were comfortable and the pillows were ok.
Refrigerator noisy, and a/c unit noisy, checked in 4am, was so exhausted that still slept... killed 2 roaches that came out at night...ughhh
There was roaches in our room. Dirty sheets. Blood on the pillows. Outlets were broken. The door wouldn’t lock.
no microwave no coffee limited TV and no comforter and 2pillows this stay ******
The facility called us when we were approximately half an hour away to let us know that our room had flooded. We had booked an accessible room. They didn't have any to offer us. They found a room with a single king sized bed on the first floor for us. The room initially looked dusty, but okay and clean. Upon further observation, we found hair in the bathroom floor and broken switch plates and missing items. During our single night's day, we also were accompanied with small roaches. I won't stay at this location again. Most of the room numbers were held on the doors with hvac tape. Hopefully the location is judt doing a lot of remodeling. I will not chance it again there though. Paid too much to end up in a room like this