酒店回复: Dear Karla,Thank you for taking the time to leave your honest feedback. We greatly appreciate the opportunity to improve our hospitality and apologize that our rooms and pool fell short. If you have not already done so, any potential damage done to personal property should be reported to the police, although the property cannot legally be held responsible. We apologize again for the experience you had and we wish you safe travels.
酒店回复: We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any unpleasant odor during your visit. We'll be sure to have our housekeeping team look into all of your comments further so that improvements can be made where necessary. In addition, for all billing inquiries, we encourage you to reach out to the third-party site you booked with, as they will be the best ones to assist you. Thank you, and we hope you will consider giving us another chance soon.
1.0分
其他
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No good!
No toilet paper in a restroom that barely worked. Shelves hanging rust everywhere. Ceiling tile is ridiculous for a hotel. The door locked was loose. There was a roach on the restroom floor. His place is extremely run down with furniture on the side and old mattresses etc of the building. Worst stAy ever
3.0分
情侣出游
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Well its pictures of pool, pool tables and bar were all fake and very disappointing. Price was good but will never stay here again. Poor showing of property on website.
1.0分
其他
I would not recommend. The room was dirty, no pillow cases, and the room smelled of smoke.
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酒店回复: Sorry you had a bad experience we are working to make our rooms better . Hope you come visit again soon.
1.0分
商务出差
Worst hotel ever
The 2 rooms I had there were a complete mess almost like a barn full of animals. Complete and utter mess and the bathroom shower was broken
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酒店回复: Dear Elijah,This is disheartening to hear and does not reflect the comfortable experience we aim to provide. Please accept our apologies. We'll share this feedback with our housekeeping and maintenance teams to ensure our high standards are being upheld. While hesitation is understandable, we'd appreciate the opportunity to welcome you back and show you a better stay.
1.0分
商务出差
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This propert was not as advertised. The rooms and bathrooms were run down and in very unsanitary conditions. I would never go back. I also paid for breakfast and they never had any breakfast at all
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酒店回复: Dear Monique,We're sorry to hear that you didn't have a good time with us during your recent visit. Your upkeep and cleanliness concerns are gratefully received. We'll be sure to have our housekeeping and maintenance teams look into your comments further so that improvements can be made where necessary. Thank you, and we hope to see you again soon.
1.0分
其他
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NEVER NEVER EVER !!!
In a scale of 0 to 10 it was a 0. I say eco-friendly cause we had nothing. We asked for additional towels. We only had 2 large towels and they knew we were 3 adults in the room. When asked for blankets cause it was freezing we’re told they didn’t have any extras on the property. The complementary breakfast offered was coffee and packaged muffins. The room was excessively cold and were told people complain its hot now it’s too cold. We’re sorry. I explained my 87yr old mom was freezing and needed rest for the following day and he said nothing and answered the phone. Worst experience ever and definitely believe they just chose to horrible. When I mentioned to the morning person she just said I don’t know why he would say that we have extras maybe he misunderstood. Not sure what I could have said different Towels, Blankets, Freezing and this is Breakfast??? In addition my sister went to ask for towels and blankets when she was told NONE. I thought maybe she didn’t explain herself well so I went and was given the same answers.
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酒店回复: Dear Ilda,Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the issues you encountered. The lack of towels, blankets, and proper room temperature is unacceptable, especially given the discomfort you described for your family. Please rest assured that your concerns have been shared with our team to ensure we address these issues promptly. We strive to make sure every guest feels comfortable, and we regret that we fell short in your case. Regarding breakfast, we appreciate your feedback and will review our offerings as guest satisfaction is of the utmost importance to us. We appreciate you bringing these matters to our attention, and hope you will reconsider staying with us again for the service and comfort you and your family deserve.
2.0分
其他
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Tv would not work. I followed the instructions that was hand written on a piece of paper on the desk. But, the tv still wouldn't work. I Called front desk to come asst. Me they said ok & that never happened. Carpet was very dirty, walls dirty, & paint chipped. Restroom was horrible & the tub as well. I did not showered due to these circumstances. Mold around the edges in restroom & bedroom area. I DO NOT RECOMMEND to no one to stay here & I would surely never stay here again. Sadly tha way the advertisement was put out of how nice & elegant is a place to stay & when a person gets here it's way different & horrible. False advertisement of photos shown publicly is misleading. SMH!
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酒店回复: Dear Leonardo,We appreciate you choosing to stay with us. Guest satisfaction means everything to our team, so we were truly surprised and disappointed to learn that you had these concerns during your visit. What you described is not typical of a stay with us, and we will be sure to share your feedback with our team as they strive to enhance the guest experience. We ask that you allow us the opportunity to change your perceptions on a future stay.
3.0分
商务出差
Its was okay it would of been better if the toilet flushed
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酒店回复: Glad you enjoyed your stay . We are working on making everything better. Hope to see you again .
房间很脏，有烟味，我们发现了蟑螂、蟋蟀、蜘蛛和臭虫。他们没有给我们足够的毛巾或枕头。感觉不安全，事实上我们的车受到了损坏。游泳池很脏，洗衣区的味道很难闻。我不推荐带着小孩旅行。
霉菌的味道很刺鼻，但由于我们无权获得退款，我们别无选择，只能在那里过夜，此外，他们的早餐要额外收费，当我们到达时，他们告诉我们他们不提供早餐。这项服务，我们可以通过预订时的申请要求早餐退款
No good!
No toilet paper in a restroom that barely worked. Shelves hanging rust everywhere. Ceiling tile is ridiculous for a hotel. The door locked was loose. There was a roach on the restroom floor. His place is extremely run down with furniture on the side and old mattresses etc of the building. Worst stAy ever
Well its pictures of pool, pool tables and bar were all fake and very disappointing. Price was good but will never stay here again. Poor showing of property on website.
I would not recommend. The room was dirty, no pillow cases, and the room smelled of smoke.
Worst hotel ever
The 2 rooms I had there were a complete mess almost like a barn full of animals. Complete and utter mess and the bathroom shower was broken
This propert was not as advertised. The rooms and bathrooms were run down and in very unsanitary conditions. I would never go back. I also paid for breakfast and they never had any breakfast at all
NEVER NEVER EVER !!!
In a scale of 0 to 10 it was a 0. I say eco-friendly cause we had nothing. We asked for additional towels. We only had 2 large towels and they knew we were 3 adults in the room. When asked for blankets cause it was freezing we’re told they didn’t have any extras on the property. The complementary breakfast offered was coffee and packaged muffins. The room was excessively cold and were told people complain its hot now it’s too cold. We’re sorry. I explained my 87yr old mom was freezing and needed rest for the following day and he said nothing and answered the phone. Worst experience ever and definitely believe they just chose to horrible. When I mentioned to the morning person she just said I don’t know why he would say that we have extras maybe he misunderstood. Not sure what I could have said different Towels, Blankets, Freezing and this is Breakfast??? In addition my sister went to ask for towels and blankets when she was told NONE. I thought maybe she didn’t explain herself well so I went and was given the same answers.
Tv would not work. I followed the instructions that was hand written on a piece of paper on the desk. But, the tv still wouldn't work. I Called front desk to come asst. Me they said ok & that never happened. Carpet was very dirty, walls dirty, & paint chipped. Restroom was horrible & the tub as well. I did not showered due to these circumstances. Mold around the edges in restroom & bedroom area. I DO NOT RECOMMEND to no one to stay here & I would surely never stay here again. Sadly tha way the advertisement was put out of how nice & elegant is a place to stay & when a person gets here it's way different & horrible. False advertisement of photos shown publicly is misleading. SMH!
Its was okay it would of been better if the toilet flushed