酒店回复: Dear Andrew, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, and we are happy you could have this. Please return for another outstanding service.Sincerely,Hotel Management
1.0分
其他
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Very rundown hotel, dirty rooms, pullout mattress with bar mattress no covers called the front desk for sheets, which was not brought to the room rings around tub open movement in route
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酒店回复: Dear Evon, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of your accommodations and the lack of timely assistance from our team. This is not the level of comfort or service we aim to deliver, and we genuinely regret the inconvenience it caused during your stay. Your comments help us identify areas needing improvement, and we are taking steps to ensure similar issues are addressed promptly. We appreciate your understanding and hope you’ll consider giving us another opportunity to provide you with a cleaner, more comfortable, and well-supported experience in the future.Sincerely,Hotel Management
3.0分
商务出差
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The smell in the room was not good. They have pets that stay there and the smell is still innthe room. The bed was not comfy at all. Everything in the room is pretty basic. That's what you pay I guess.
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酒店回复: Dear Mary,Thank you for sharing your feedback with us. We truly appreciate you taking the time to share your experience with us. We are sorry to hear that certain aspects of your stay did not meet your expectations, and we regret any discomfort you may have encountered. Your comments are valuable in helping us improve our accommodations and services. We hope you’ll consider giving us another opportunity in the future so we can provide you with a more comfortable and enjoyable visit.Sincerely,Hotel Management
3.0分
情侣出游
Run down, the elevator was broken, and I saw a roach in the bathroom. Front desk was nice at check in and good coffee at breakfast.
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酒店回复: Dear Kristina,Thank you for sharing your experience. We are glad to hear that our front desk team made a welcoming impression and that you enjoyed the breakfast offerings. At the same time, we sincerely apologize for the inconveniences you encountered, including the elevator and cleanliness concerns, and understand how these impacted your stay. Your feedback has been shared with our team to help address these issues and enhance the overall environment. We hope you will consider revisiting us, allowing us to provide a more comfortable, well-maintained, and enjoyable experience in the future.Sincerely,Hotel Management
2.0分
其他
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Slept bad . Mattress not comfortable, not enough pillows ( 3 pillows were small and flat)
A/C unit couldn’t keep up room very spacious and bathroom very clean and nice shower .
Front desk was very pleasant
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酒店回复: Dear Tammy, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. Considering our pleasant staff and spacious room, we hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
4.0分
其他
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Noles beat Bama
The staff were great at check in and check out. Room was super spacious with a kitchen and sofa sleeper slept 4 people very comfortably. My recommendations would be do not advertise breakfast when you have coffee and granola bars or instant oatmeal or do a larger continental style if you can’t do hot foods.
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酒店回复: Dear Sean, We are glad to hear you enjoyed the roomy accommodations and friendly service—that means a lot to us! At Extended Stay America, we are always working to refine our offerings, and your suggestions about the morning options are genuinely appreciated. Guest input helps guide us toward meaningful improvements. Thank you for sharing your experience, and we look forward to welcoming you back for another comfortable stay in the future.Sincerely,Hotel Management
5.0分
其他
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Clean
Ive stayed at a handful of Extended stays in the past and they all had a distictive odor, EXCEPT this one on Killearn. I mean its an Extended stay, is what it is, but ill say that it was CLEAN and had friendly staff.
3.0分
商务出差
Its a good think I wasn't planning on using the microwave because it didn't work and was unplugged..
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酒店回复: Dear Eugene,Thank you for sharing your feedback. We are sorry to hear that the condition of the appliance in your room did not meet expectations. It’s important that all features are fully functional and ready for use upon arrival, and we regret the inconvenience this caused during your stay. Your comments have been shared with the appropriate team to ensure such issues are addressed promptly. We appreciate your input and hope to offer a more seamless experience in the future.Sincerely,Hotel Management
非常愉快的住宿体验。员工很友善。因为我预订的房间无法提供，他们免费给我升级了房间。
价格优惠，酒店周围有多种食物选择，安全，后面和周围有停车场，服务友好
好的
Very rundown hotel, dirty rooms, pullout mattress with bar mattress no covers called the front desk for sheets, which was not brought to the room rings around tub open movement in route
The smell in the room was not good. They have pets that stay there and the smell is still innthe room. The bed was not comfy at all. Everything in the room is pretty basic. That's what you pay I guess.
Run down, the elevator was broken, and I saw a roach in the bathroom. Front desk was nice at check in and good coffee at breakfast.
Slept bad . Mattress not comfortable, not enough pillows ( 3 pillows were small and flat)
A/C unit couldn’t keep up room very spacious and bathroom very clean and nice shower .
Front desk was very pleasant
Noles beat Bama
The staff were great at check in and check out. Room was super spacious with a kitchen and sofa sleeper slept 4 people very comfortably. My recommendations would be do not advertise breakfast when you have coffee and granola bars or instant oatmeal or do a larger continental style if you can’t do hot foods.
Clean
Ive stayed at a handful of Extended stays in the past and they all had a distictive odor, EXCEPT this one on Killearn. I mean its an Extended stay, is what it is, but ill say that it was CLEAN and had friendly staff.
Its a good think I wasn't planning on using the microwave because it didn't work and was unplugged..