酒店回复: Hello Jose,Lamentamos que su experiencia no haya sido la esperada. La presencia de personas en la vía pública es un desafío que enfrentan muchas ciudades. Apreciamos que haya compartido su opinión, ya que nos ayuda a entender mejor las percepciones de nuestros huéspedes sobre la comunidad. Su feedback es valioso para mejorar la experiencia de futuros visitantes en nuestra propiedad y en la zona.
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Within the 10 minutes of checking into and going to my room, my daughter and I both saw multiple roaches. We immediately checked out/asked for defense and left the hotel property. Will not be returning.
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酒店回复: Dear Secunda,We are truly concerned to learn about the distressing experience you and your daughter had with pests so soon after checking in. It's completely understandable that discovering such an issue would prompt an immediate departure, and we can only imagine your disappointment. Please know that this is certainly not the standard we aim to uphold, and we deeply regret that your visit was so negatively impacted.
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The first room they offered us had a broken exterior door handle, so we requested a different room. The second room they offered us had a missing safety latch, no deadbolt, the bathroom door latch was broken, the TV was pulled off the wall, the room was overall dirty, but it also hadn't been cleaned (unmade bed, etc.)
We did not feel safe staying and so requested a refund and scrambled to find somewhere else to stay for the night. The pictures are misleading. FYI, the pool is permanently closed and the entire property is run down.
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酒店回复: Hello Kate,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding room conditions and safety are important to us and will be shared with our management team for further evaluation. We continually strive to improve our offerings and appreciate your insights. We hope you find accommodations that meet your expectations in the future.
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Danny has gone above and beyond with customer service. As far as the General Manager he made my stay a lil inconvenient. He took my payment for the room at 1:30 pm and I left to pick up my children.
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酒店回复: Hello Victoria,Thank you for recognizing Danny's exceptional customer service. We appreciate your feedback regarding your experience with the General Manager, as guest input is valuable in shaping our services. We strive to provide a seamless experience for all, and your comments will be taken into account as we continuously work to improve our operations. We hope to welcome you back for a more enjoyable stay in the future.
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The room was nasty smelling with broken glass in the carpet. Guys were casing out our car the whole time. We left and found another place to stay.
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酒店回复: Hello Jeffry,Thank you for sharing your feedback. We take cleanliness and safety very seriously, and we will ensure that your comments are addressed with the appropriate departments. Guest experiences are important to us, and your input helps us improve our services moving forward. We hope you find a hotel that meets your expectations in the future.
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Smells like smoke, plastic bag over the smoke detector. Closet door is completely broken off, the bathroom doorframe is broken from the door being busted in, toilet is broken, holes all over the walls. Bedsheet clearly were not changed and had crumbs inside the sheets. Nasty awkward blue sofa chair that was ripped and stained, and seems more like it was a sex chair than anything. NEVER will stay here again, and would ask for a refund so I can go somewhere else. This room should not even be made available to the public.
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酒店回复: Hello Jordan,Thank you for sharing your feedback regarding your recent stay with us. We take guest concerns very seriously and appreciate you bringing these matters to our attention. Each point you've mentioned is valuable for us to note as we continually strive to improve our services and facilities. Your comments will be forwarded to the appropriate team for review. We hope you choose to stay with us again in the future to experience the improvements firsthand.
清洁工
我们住过的最差的Baymount, 简直是扎招牌的酒店：房间的床头灯没有灯泡，没有垃圾篓，冲水马桶冲不掉，空调是坏的 还没有厚毯子 最后找工作人员去其他房间“搜罗”了2张厚毯子 半夜还是被冻醒了；
还有最重要的一点，房间的味道很难闻，刚进门有很重的香水味，等到晚上香水味散掉了 原本的难闻的味道就出来了，那味道啊 让人难以入睡！！！！
房间完全没有Wi-Fi
这次出差遇到的 最最差的酒店！
需要翻新/改造
位置很好，进出都很脏，非常吓人，而且很危险，5分钟后就离开了，开车回家一整晚，你应该把这家汽车旅馆从你的应用程序中删掉。
拉伯克市需要看看这个位置，我没时间拍照，就跑回家了，零星。
许多无家可归的人
Within the 10 minutes of checking into and going to my room, my daughter and I both saw multiple roaches. We immediately checked out/asked for defense and left the hotel property. Will not be returning.
The first room they offered us had a broken exterior door handle, so we requested a different room. The second room they offered us had a missing safety latch, no deadbolt, the bathroom door latch was broken, the TV was pulled off the wall, the room was overall dirty, but it also hadn't been cleaned (unmade bed, etc.)
We did not feel safe staying and so requested a refund and scrambled to find somewhere else to stay for the night. The pictures are misleading. FYI, the pool is permanently closed and the entire property is run down.
Danny has gone above and beyond with customer service. As far as the General Manager he made my stay a lil inconvenient. He took my payment for the room at 1:30 pm and I left to pick up my children.
The room was nasty smelling with broken glass in the carpet. Guys were casing out our car the whole time. We left and found another place to stay.
Smells like smoke, plastic bag over the smoke detector. Closet door is completely broken off, the bathroom doorframe is broken from the door being busted in, toilet is broken, holes all over the walls. Bedsheet clearly were not changed and had crumbs inside the sheets. Nasty awkward blue sofa chair that was ripped and stained, and seems more like it was a sex chair than anything. NEVER will stay here again, and would ask for a refund so I can go somewhere else. This room should not even be made available to the public.