酒店回复: Nous voulions clarifier quelques points concernant votre expérience dans notre hôtel. Contrairement à ce que vous avez mentionné, il y a toujours plusieurs personnes sur place, y compris un agent de réception disponible 24h/24 et 7j/7. Bien qu'ils ne soient pas toujours stationnés derrière le comptoir à chaque instant, ils sont activement présents sur la propriété pour effectuer diverses tâches telles que l'assistance pour les problèmes de maintenance, l'aide aux clients pour les bagages, la coordination des services ou la prise en charge de toute préoccupation que les clients pourraient avoir. Si vous avez besoin d'assistance au kiosque ou si vous avez des questions, le personnel là-bas peut certainement appeler l'agent de réception pour qu'il vienne vous apporter une aide personnalisée.De plus, nos agents de réception sont en fait situés dans un bureau à Fort Myers, et non en Inde. La configuration avec le kiosque est conçue pour offrir aux clients un point de contact pratique pour les besoins de base ou les questions tout en permettant à notre équipe de réception de gérer efficacement ses responsabilités sur l'ensemble de la propriété. Le kiosque est là pour aider les clients pendant que la réception est occupée à s'occuper d'autres clients, à gérer les enregistrements, les départs ou d'autres tâches opérationnelles - pas spécifiquement pour réduire les coûts. Notre objectif est de garantir que tous les clients aient un séjour confortable et soutenu avec nous.En ce qui concerne le problème que vous avez mentionné concernant la musique forte et le fait de fumer devant les portes des chambres le soir, nous nous excusons pour toute perturbation que cela a pu causer. Nous prenons très au sérieux le confort et la sécurité des clients et nous attendons de tous les clients et du personnel qu'ils respectent les heures de silence et suivent les politiques de l'hôtel concernant le tabagisme et les niveaux de bruit. Nous allons examiner cette affaire pour nous assurer que nos politiques sont suivies de manière appropriée afin de minimiser les perturbations pour tous nos clients.
2.0分
其他
原文
翻译提供方：Google
一晚还行
只是在路上住了一晚。
床很舒服，但地板很脏，太糟糕了；我们的脚都黑了。
早餐9点结束，太早了，所以我们不得不定闹钟才能准时到达。
展开
酒店回复: Dear valued guest,Thank you for sharing your feedback about your recent stay with us. I'm glad to hear that the beds were comfortable, and we appreciate your kind words about this aspect of your stay.I'm sorry to hear that the floor in your room was dirty, and I apologize for the inconvenience this caused. We take pride in maintaining a clean environment for our guests, and it's clear we fell short in your case.Regarding breakfast, I understand that the 9 am cutoff might have been a bit tight for your schedule. We'll definitely take your feedback into consideration for future adjustments to our breakfast hours.Thank you again for your feedback. We hope to welcome you back soon and provide a better experience for you.
1.0分
其他
原文
翻译提供方：Google
不
展开
酒店回复: Sorry to hear we didn't meet your expectations, and thank you for sharing your feedback. We'd love to learn more about what went wrong and how we can improve for the future. If you're willing, please consider reaching out to us directly so we can discuss your experience further.
1.0分
商务出差
展开
I was going to be charged to check in early an additional 30 dollars. I told the kiosk agent (not sure of the four different individuals I spoke with through the few hours I was there were even onsite) that I had been on the road for 30 hours. Most individuals espousing quality in their business would meet someone even half-way. Not the case, so I decided to wait and save the monies. I arrived after 3pm to check in. I expressed I had now been up over thirty hours and would like to catch up on sleep. Such vernacular would seem to request the room above not be filled immediately, considering the amount of rooms open on the property. I got to sleep at 4pm and I was awakened by stomping and heavy walking by 10pm directly above my room of 304. I was now awake and checked the parking lot becasue surely it would filled with cars. I was able to count the vehicles with just the digits on my hand in a single round. So I discovered that the rooms above had been filled and that in no way would I be getting anymore sleep. I checked out by within the 2200 hour and left for home having less than five hours rest and another 7 hours to go on my trip. Just untrustworthy, uncouth and with a complete absence of quality. Would you like to see the gap between the door and the frame of room 304? It helped to light the room as the fixtures must've been using the dimmest bulbs on resale. If I had been allowed to check in when I arrived I would have had more sleep. Literally paid 10 dollars an hour.
展开
酒店回复: Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay fell so far short of expectations, especially after such an exhausting amount of travel. Our goal is always to offer comfort, rest, and consideration, and it’s clear we missed that mark for you.Regarding early check-in, while we do have policies in place, we understand that some situations call for flexibility. It’s unfortunate that we weren’t able to meet you halfway when you really needed rest.We’re also sorry for the noise disturbance and the assignment of a room that didn’t support the quiet environment you sought. Your feedback about room placements and property occupancy is important, and we will review our procedures to ensure we make better decisions when guests express specific needs.As for the condition of the door and lighting in room 304, we appreciate you bringing this to our attention. Issues like these should not be present, and our maintenance team is already being notified to inspect and address them.We sincerely regret that your experience led you to depart early and lose valuable rest. If you’re open to it, we would appreciate the opportunity to speak with you directly so we can make this right and rebuild your trust.
4.0分
其他
Very clean room. A bit noisy from road traffic. Good breakfast. I did not like the impersonal no human contact approach with the humanless checkin.
展开
酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the cleanliness of your room and our breakfast. We’re sorry that road noise and our automated check-in process impacted your stay. While many guests appreciate the convenience of contactless check-in, we understand it can feel impersonal, and we’re continually working to improve the experience. Your comments are truly helpful, and we hope to have the chance to welcome you again for a more comfortable stay.
4.0分
其他
There was hair on the bathroom floor.
The remote desk clerk was fine. I’d never experienced a check in experience like that before.
展开
酒店回复: Thank you for sharing your feedback. I’m very sorry to hear about the hair on the bathroom floor — that’s not the level of cleanliness we aim to provide, and I apologize for the oversight. I’ll address this immediately with our housekeeping team.I’m also sorry that the remote check-in experience felt unusual. While many guests find it convenient, it should still feel smooth and welcoming, and I’m glad to hear the remote desk clerk was helpful. We’ll review your comments to ensure the process feels more comfortable and clear for future guests.We appreciate you bringing these concerns to our attention and hope for the chance to provide you with a better stay next time.
2.0分
其他
Bathroom was not clean at all. Air conditioning made all kinds of howling noises all night long.
展开
酒店回复: Thank you for sharing your experience with us. We’re very sorry to hear about the cleanliness issues in your bathroom and the noise coming from the air conditioning unit. This is not the standard we strive to provide, and we sincerely apologize for the inconvenience it caused during your stay.Please know that we will be addressing these concerns with our onsite team right away to ensure they are resolved. We truly appreciate your feedback, as it helps us improve. We hope you’ll give us another opportunity to provide you with a much better stay in the future.
1.0分
其他
Staff next level rude staff not helpful ADA violation on meds needs not met with staff bad owner management
展开
酒店回复: Thank you for bringing your concerns to our attention. We are very sorry to hear about your experience and truly regret that our service did not meet your expectations. Please know that we take all feedback seriously — especially regarding guest assistance and ADA compliance.We will be addressing your comments directly with our onsite staff to ensure that every guest is treated with care, respect, and the attention they deserve. Your feedback helps us improve, and we sincerely apologize for the inconvenience you encountered.
4.0分
其他
展开
Was a great value, room was clean. Love no carpet. Sheets were nice and newer. Pillow was fluffy. was quiet. Checkin/out was easy via a person on a screen (not onsite) . Weird but easy. Did not have to call for anything only one night so do not know how the response would be. For the price it was nice and not an old hotel with bugs. Also included breakfast, nothing fancy, was a bonus at this price.
展开
酒店回复: Dear valued guest,Thank you for taking the time to share your positive experience at our hotel! We're thrilled to hear that you found our rooms to be clean and comfortable, and that you appreciated the modern amenities such as our hardwood floors and new linens.We're also glad you found our check-in/check-out process to be easy and convenient. However, we wanted to let you know that we do have a live front desk team that is available 24/7, roaming around the property to assist with any needs or concerns you may have. While our remote check-in system is designed to make your stay seamless, our live team is always here to provide personalized support.We appreciate your feedback on our breakfast offerings and are happy to provide a convenient and complimentary start to your day.Thank you again for choosing our hotel. We're looking forward to welcoming you back in the future!
2.0分
情侣出游
Very threadbare- the one sad chair in the room had worn off upholstery in the head rest. Leaky roof had rain on the outside stairs - unsafe
展开
酒店回复: Thank you for your candid feedback following your recent stay at the Quality Inn Tallahassee near University. We sincerely apologize that your experience was negatively affected by the condition of our property and a significant safety issue.A rating of "very threadbare" and the details you provided are completely unacceptable and do not reflect the standards we strive to uphold.Addressing Safety and Maintenance ConcernsWe take your comments, especially those concerning safety, very seriously and are taking immediate action on the issues you reported:Leaky Roof and Unsafe Stairs: The presence of a leaky roof causing water on the outside stairs presents a serious safety hazard. Our maintenance team has been immediately dispatched to inspect the roof area above the exterior walkways and complete the necessary repairs to ensure the safety of our guests. We regret the unsafe conditions you encountered.Worn Upholstery: We apologize for the worn and "threadbare" chair in your room. This points to a failure in our current replacement schedule. We are reviewing the condition of all guest room furniture to expedite the replacement of any items that show significant wear.
机器人接待
柜台没有真人，为了降低人工成本，我们由一位位于印度、在电视屏幕后面的工作人员接待。
这是一家为工人准备的酒店，晚上，他们会在房间门外一边听着吵闹的音乐一边抽烟。
我不得不要求把音量调低才能入睡。
结账也由一位在电脑屏幕后面的工作人员处理……
一晚还行
只是在路上住了一晚。
床很舒服，但地板很脏，太糟糕了；我们的脚都黑了。
早餐9点结束，太早了，所以我们不得不定闹钟才能准时到达。
不
I was going to be charged to check in early an additional 30 dollars. I told the kiosk agent (not sure of the four different individuals I spoke with through the few hours I was there were even onsite) that I had been on the road for 30 hours. Most individuals espousing quality in their business would meet someone even half-way. Not the case, so I decided to wait and save the monies. I arrived after 3pm to check in. I expressed I had now been up over thirty hours and would like to catch up on sleep. Such vernacular would seem to request the room above not be filled immediately, considering the amount of rooms open on the property. I got to sleep at 4pm and I was awakened by stomping and heavy walking by 10pm directly above my room of 304. I was now awake and checked the parking lot becasue surely it would filled with cars. I was able to count the vehicles with just the digits on my hand in a single round. So I discovered that the rooms above had been filled and that in no way would I be getting anymore sleep. I checked out by within the 2200 hour and left for home having less than five hours rest and another 7 hours to go on my trip. Just untrustworthy, uncouth and with a complete absence of quality. Would you like to see the gap between the door and the frame of room 304? It helped to light the room as the fixtures must've been using the dimmest bulbs on resale. If I had been allowed to check in when I arrived I would have had more sleep. Literally paid 10 dollars an hour.
Very clean room. A bit noisy from road traffic. Good breakfast. I did not like the impersonal no human contact approach with the humanless checkin.
There was hair on the bathroom floor.
The remote desk clerk was fine. I’d never experienced a check in experience like that before.
Bathroom was not clean at all. Air conditioning made all kinds of howling noises all night long.
Staff next level rude staff not helpful ADA violation on meds needs not met with staff bad owner management
Was a great value, room was clean. Love no carpet. Sheets were nice and newer. Pillow was fluffy. was quiet. Checkin/out was easy via a person on a screen (not onsite) . Weird but easy. Did not have to call for anything only one night so do not know how the response would be. For the price it was nice and not an old hotel with bugs. Also included breakfast, nothing fancy, was a bonus at this price.
Very threadbare- the one sad chair in the room had worn off upholstery in the head rest. Leaky roof had rain on the outside stairs - unsafe