酒店回复: Nous voulions clarifier quelques points concernant votre expérience dans notre hôtel. Contrairement à ce que vous avez mentionné, il y a toujours plusieurs personnes sur place, y compris un agent de réception disponible 24h/24 et 7j/7. Bien qu'ils ne soient pas toujours stationnés derrière le comptoir à chaque instant, ils sont activement présents sur la propriété pour effectuer diverses tâches telles que l'assistance pour les problèmes de maintenance, l'aide aux clients pour les bagages, la coordination des services ou la prise en charge de toute préoccupation que les clients pourraient avoir. Si vous avez besoin d'assistance au kiosque ou si vous avez des questions, le personnel là-bas peut certainement appeler l'agent de réception pour qu'il vienne vous apporter une aide personnalisée.De plus, nos agents de réception sont en fait situés dans un bureau à Fort Myers, et non en Inde. La configuration avec le kiosque est conçue pour offrir aux clients un point de contact pratique pour les besoins de base ou les questions tout en permettant à notre équipe de réception de gérer efficacement ses responsabilités sur l'ensemble de la propriété. Le kiosque est là pour aider les clients pendant que la réception est occupée à s'occuper d'autres clients, à gérer les enregistrements, les départs ou d'autres tâches opérationnelles - pas spécifiquement pour réduire les coûts. Notre objectif est de garantir que tous les clients aient un séjour confortable et soutenu avec nous.En ce qui concerne le problème que vous avez mentionné concernant la musique forte et le fait de fumer devant les portes des chambres le soir, nous nous excusons pour toute perturbation que cela a pu causer. Nous prenons très au sérieux le confort et la sécurité des clients et nous attendons de tous les clients et du personnel qu'ils respectent les heures de silence et suivent les politiques de l'hôtel concernant le tabagisme et les niveaux de bruit. Nous allons examiner cette affaire pour nous assurer que nos politiques sont suivies de manière appropriée afin de minimiser les perturbations pour tous nos clients.
2.0分
其他
原文
翻译提供方：Google
一晚还行
只是在路上住了一晚。
床很舒服，但地板很脏，太糟糕了；我们的脚都黑了。
早餐9点结束，太早了，所以我们不得不定闹钟才能准时到达。
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酒店回复: Dear valued guest,Thank you for sharing your feedback about your recent stay with us. I'm glad to hear that the beds were comfortable, and we appreciate your kind words about this aspect of your stay.I'm sorry to hear that the floor in your room was dirty, and I apologize for the inconvenience this caused. We take pride in maintaining a clean environment for our guests, and it's clear we fell short in your case.Regarding breakfast, I understand that the 9 am cutoff might have been a bit tight for your schedule. We'll definitely take your feedback into consideration for future adjustments to our breakfast hours.Thank you again for your feedback. We hope to welcome you back soon and provide a better experience for you.
酒店回复: Gracias por tomarse el tiempo para compartir sus comentarios sobre su estancia con nosotros. Me disculpo por los problemas que experimentó, especialmente con el papel higiénico y las ofertas de desayuno. Me aseguraré de abordar estas preocupaciones con nuestros equipos de limpieza y servicio de alimentos.En cuanto a su experiencia de registro, quiero asegurarle que siempre hay alguien disponible para ayudarlo, incluso si no están físicamente presentes en la recepción. Nuestros empleados a menudo están completando otras tareas o asistiendo a otros huéspedes, y el kiosco está allí para ayudar a agilizar el proceso de registro.El kiosco nos permite ofrecer una experiencia de registro más eficiente y conveniente, mientras que también libera a nuestro personal para centrarse en otras tareas y brindar una asistencia más personalizada a nuestros huéspedes. Sin embargo, entiendo que puede que no haya estado claro que alguien estaba disponible para ayudarlo de manera remota.Gracias por reconocer los aspectos positivos, como la habitación y el estacionamiento. Agradecemos sus comentarios y los utilizaremos para realizar mejoras en nuestras operaciones.Si tiene alguna otra inquietud o desea discutir su estancia en más detalle, por favor no dude en comunicarse conmigo directamente.Gracias de nuevo por sus comentarios.
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Peter,Thank you so much for taking the time to share your feedback! We're thrilled to hear that everything was to your satisfaction during your stay with us.We're grateful for guests like you who make our job such a pleasure. If you have any future travel plans, we'd be delighted to welcome you back!
1.0分
其他
原文
翻译提供方：Google
不
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酒店回复: Sorry to hear we didn't meet your expectations, and thank you for sharing your feedback. We'd love to learn more about what went wrong and how we can improve for the future. If you're willing, please consider reaching out to us directly so we can discuss your experience further.
5.0分
其他
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Great price! Great hotel! Great location!
Check in prices was very easy. Staff was very friendly. Rooms are newly renovated and very clean. Sits right off I-10. Very good continental breakfast. Rooms had a refrigerator and microwave and access to laundry machines also. Will definitely stay here again and will recommend to friends
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酒店回复: We're thrilled to hear that you had a great experience with us. We're glad you found the check-in process smooth and appreciated the friendly service from our staff. It's wonderful to know that you enjoyed our newly renovated rooms and the convenience they offered, including the refrigerator, microwave, and laundry facilities. The location off I-10 was also a plus, and we're happy you appreciated the continental breakfast. We look forward to welcoming you back and appreciate your willingness to recommend us to friends. Thank you for choosing to stay with us!
3.0分
其他
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Clean, but lacking.
This was one of the oddest hotels I've stayed in. You are greeted not by a person, but a kiosk with a screen that has a live person's head in the screen. He checks you in, and you get the room key cards through a slot. But, this screen is ON ALL THE TIME. So, just going into the lobby for breakfast, he's there. Creepy. The room was sparse, but clean. The bed was comfortable. The furniture was torn (a recliner had a torn headrest, and the desk chair was torn). We had exactly enough towels for two, but if you wanted an extra towel or blanket, there was no phone in the room to call for help. The breakfast was all pastry and carbs, no eggs or sausage, and the coffee was brown water, so we ended up getting breakfast elsewhere. If you want a passable place to stay, go for it. It was clean and neat. But for us, we will not be returning.
2.0分
商务出差
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The hotel sucks because of the Virtual Check ins. After a certain time of night dialing “0” will not get you a front desk agent to speak with. The housekeepers were friendly but the whole virtual, meaning, you walk in and have to speak to guest services through a computer kiosk where you also receive keys.
To be honest, that type of service completely conflicts with the term “hospitality”. Also, they had to switch my room because of a smell that they knew about before hand but did not inform me about. The lesson learned is to never stay at or trust a hotel chain that does not a staff on hand 24 hours a day.
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酒店回复: Thank you for sharing your concerns about your recent stay with us. We understand that our virtual check-in process may not have been to your liking, and we appreciate your feedback. However, we want to clarify that we do have staff on the property 24/7. While they may not always be visible behind the front desk, they are actively working on various tasks to ensure the smooth operation of the hotel. This includes attending to guest needs, handling maintenance requests, and providing support to our housekeeping team. We also want to address the issue with your room. We apologize for not informing you about the smell beforehand and appreciate you bringing it to our attention. We took prompt action to relocate you to a different room, and we're sorry that you had to experience any inconvenience. We value your opinion and will take your feedback into consideration to continue improving our services
5.0分
家庭亲子
Property was quiet and it has very easy parking. I do not like that check-ins and check-outs are completed though kiosk.
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酒店回复: Thank you for your feedback. We're glad you found the property quiet and the parking convenient. We appreciate your input on our check-in and check-out process. We'll take your preference for a more traditional check-in experience into consideration as we continue to evaluate our processes
3.0分
其他
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Spot was ok. Little suspect but close to interstate and venue we were visiting. We ended up not staying as really didn’t comfortable with area. The price we paid definitely was not worth it. Didn’t talk to receptionist face to face as it was done through a kiosk type set up but they were pleasant.
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酒店回复: Sorry to hear that the area didn't quite work out for you and that you ultimately decided not to stay. We appreciate your honesty about the kiosk check-in process, and we're glad to hear that the interaction was pleasant despite the format. We understand that our location may not have been ideal for everyone, being close to the interstate. We'll take your feedback on the value for the price into consideration. If you had stayed with us, we would have been happy to accommodate your needs, and we hope that you'll consider us for future stays where our location might be a better fit
机器人接待
柜台没有真人，为了降低人工成本，我们由一位位于印度、在电视屏幕后面的工作人员接待。
这是一家为工人准备的酒店，晚上，他们会在房间门外一边听着吵闹的音乐一边抽烟。
我不得不要求把音量调低才能入睡。
结账也由一位在电脑屏幕后面的工作人员处理……
一晚还行
只是在路上住了一晚。
床很舒服，但地板很脏，太糟糕了；我们的脚都黑了。
早餐9点结束，太早了，所以我们不得不定闹钟才能准时到达。
不
接待处无人办理入住。有一个人在线，你可以远程看到他们。没有卫生纸，他们提供早餐，但几乎没有咖啡和纸杯蛋糕。房间还不错，停车位也好。工作人员缺席
好的
不
Great price! Great hotel! Great location!
Check in prices was very easy. Staff was very friendly. Rooms are newly renovated and very clean. Sits right off I-10. Very good continental breakfast. Rooms had a refrigerator and microwave and access to laundry machines also. Will definitely stay here again and will recommend to friends
Clean, but lacking.
This was one of the oddest hotels I've stayed in. You are greeted not by a person, but a kiosk with a screen that has a live person's head in the screen. He checks you in, and you get the room key cards through a slot. But, this screen is ON ALL THE TIME. So, just going into the lobby for breakfast, he's there. Creepy. The room was sparse, but clean. The bed was comfortable. The furniture was torn (a recliner had a torn headrest, and the desk chair was torn). We had exactly enough towels for two, but if you wanted an extra towel or blanket, there was no phone in the room to call for help. The breakfast was all pastry and carbs, no eggs or sausage, and the coffee was brown water, so we ended up getting breakfast elsewhere. If you want a passable place to stay, go for it. It was clean and neat. But for us, we will not be returning.
The hotel sucks because of the Virtual Check ins. After a certain time of night dialing “0” will not get you a front desk agent to speak with. The housekeepers were friendly but the whole virtual, meaning, you walk in and have to speak to guest services through a computer kiosk where you also receive keys.
To be honest, that type of service completely conflicts with the term “hospitality”. Also, they had to switch my room because of a smell that they knew about before hand but did not inform me about. The lesson learned is to never stay at or trust a hotel chain that does not a staff on hand 24 hours a day.
Property was quiet and it has very easy parking. I do not like that check-ins and check-outs are completed though kiosk.
Spot was ok. Little suspect but close to interstate and venue we were visiting. We ended up not staying as really didn’t comfortable with area. The price we paid definitely was not worth it. Didn’t talk to receptionist face to face as it was done through a kiosk type set up but they were pleasant.