Great location, polite staff, great parking. The room could have been cleaner in some areas and definitely needed updates. We would stay there again, and would request a different room.
4.0分
其他
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We spent two nights at the Gazebi Inn the end of this week. The inn is old but priced right and very handy to everything in Branson. The rooms were clean. The two double beds were comfortable. The breakfast was not fancy but was adequate. Biscuits and gravy, fresh made waffles and bagels and toast with packaged fruit salad and mandarin oranges. Four types of fruit juice. This may be the best value in Branson. We loved it.
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酒店回复: Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your stay at the Gazebo Inn and found it to be a great value. We're glad you appreciated our convenient location, clean rooms, comfortable beds, and satisfying breakfast. It's great to know that our efforts to provide an affordable and enjoyable experience are paying off. We hope to welcome you back on your next visit to Branson!
1.0分
其他
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The room didn’t look anything like the photos. The room was tidy but not clean. My friend spilled water on the floor and when she wiped it up the tissue was black. There was a popped water blister on the ceiling above the tub and the paint was all dried and cracked. The bath towels were very small and worn thin. The door frame in the bathroom had a chunk of wood missing from it and patches on the wall with no paint and the continental breakfast was barley edible. I will never make a reservation there again.
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酒店回复: We're truly sorry to hear about the disappointing experience you had during your stay. We understand your frustration with the cleanliness issues, the condition of the bathroom, and the quality of the breakfast.We take your feedback very seriously and will address each of these concerns with our housekeeping, maintenance, and food service teams. We strive to provide accurate representations of our rooms and maintain a high standard of cleanliness and quality throughout our hotel.We value your feedback and will use it to improve our services. Please contact us directly so we can discuss this further and see how we can make amends. We hope you'll reconsider giving us another chance in the future.
2.0分
其他
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The bed is sunken in on both sides of the king bed. The hot breakfast had a flavorless “gravy” to put on stale biscuits. They he’d no meat for protein.
The safety bar in the bathtub was not attached and pulled out of the wall when I tried to use it to stand up in the tub. The office manager’s response was that the people that stayed there before didn’t say anything and the breakfast was free.
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酒店回复: We're very sorry to hear about the issues you experienced during your stay. We understand your frustration with the condition of the bed, the quality of the breakfast, and the safety bar in the bathtub. We apologize for the inconvenience and concern this caused you.We take your feedback seriously and will address these matters with our maintenance and food service teams immediately. We are also concerned about the response you received from the office manager. This is not the level of customer service we strive for, and we will address this internally.Thank you for bringing these matters to our attention. We value your feedback and will use it to improve our services.
3.0分
家庭亲子
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The breakfast menu is very limited, no eggs. Difficulty entering & leaving the property because of hilly terrain, also getting in and out of the car because of the terrain unless you are in the 2nd. building. Proximity to many attractions is very convenient.
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酒店回复: Thank you for your feedback! We appreciate you mentioning the convenient location near attractions. We're sorry to hear that you found the breakfast menu limited and experienced difficulty with the terrain. We'll definitely consider your comments about the breakfast options and the accessibility issues when planning future improvements. We hope you enjoyed the convenience of our location despite these challenges!
2.0分
其他
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Got to room and key card didnt work. Got in room after having to go back to office. Turned tv on, didnt work, went to use phone to call front desk and it didnt work. Called them on cell phone and was told you have to push a button on the side of tv or under, she wasnt really sure. Mist tvs turn in with remote. I acouldnt find button so i asked someone come to help and was told" be there i a little while!" Spilled water on floor and used a hand towel to clean it and towel was dark gray when done, floor was filthy!!!
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酒店回复: We are so sorry to hear about the issues you experienced during your stay. We understand your frustration with the key card not working, the TV and phone not functioning properly, and the delay in assistance. We apologize for the inconvenience this caused you. We are also very concerned to hear about the cleanliness issue with the floor. This is not up to our standards, and we will address this with our housekeeping team immediately. Thank you for bringing these matters to our attention. We value your feedback and will use it to improve our services.
5.0分
其他
The room was perfect, breakfast was great, & the people were amazing! I know where I’ll be staying the next time I’m in Branson!
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酒店回复: Thank you so much for the wonderful review! We're so happy to hear that you found the room perfect, the breakfast great, and the people amazing! We're thrilled that you know where you'll be staying next time you're in Branson – we can't wait to welcome you back!
4.0分
商务出差
Very clean room, courteous staff - especially the breakfast coordinator (Laura, I believe), and a good value. I would stay there again.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you found your room very clean, our staff courteous, and that you felt it was a good value. We're especially happy you appreciated Laura, our breakfast coordinator! We'll be sure to pass along your compliments. We look forward to welcoming you back on your next visit!
2.0分
其他
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Rooms need updating. Tub/shower poor condition, dirty looking. Beds lumpy, worn out. Breakfast, no meats served. Very crowded. Sidewalk area dirty & sticky. Staff were friendly and accomodating. Overall, facilities need updating/renovating.
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酒店回复: Thank you for taking the time to leave us your feedback. We truly appreciate you bringing these issues to our attention. We're very sorry to hear that you found the rooms and breakfast to be unsatisfactory, and that the condition of the tub/shower, beds, and sidewalk area did not meet your expectations. We're constantly working to improve our facilities, and your comments regarding the need for updates and renovations are valuable to us. We're glad to hear you found our staff friendly and accommodating, and we hope that despite these issues, you might consider giving us another chance in the future after we've had the opportunity to address these concerns.
我们选择这家酒店是因为价格和地理位置。我们没想到早上醒来会发现马桶水管爆裂，把我们所有的衣服都弄湿了。他们确实给了我们一个塑料袋来装湿衣服，但却没有提出哪怕是部分退款的建议。
Great location, polite staff, great parking. The room could have been cleaner in some areas and definitely needed updates. We would stay there again, and would request a different room.
We spent two nights at the Gazebi Inn the end of this week. The inn is old but priced right and very handy to everything in Branson. The rooms were clean. The two double beds were comfortable. The breakfast was not fancy but was adequate. Biscuits and gravy, fresh made waffles and bagels and toast with packaged fruit salad and mandarin oranges. Four types of fruit juice. This may be the best value in Branson. We loved it.
The room didn’t look anything like the photos. The room was tidy but not clean. My friend spilled water on the floor and when she wiped it up the tissue was black. There was a popped water blister on the ceiling above the tub and the paint was all dried and cracked. The bath towels were very small and worn thin. The door frame in the bathroom had a chunk of wood missing from it and patches on the wall with no paint and the continental breakfast was barley edible. I will never make a reservation there again.
The bed is sunken in on both sides of the king bed. The hot breakfast had a flavorless “gravy” to put on stale biscuits. They he’d no meat for protein.
The safety bar in the bathtub was not attached and pulled out of the wall when I tried to use it to stand up in the tub. The office manager’s response was that the people that stayed there before didn’t say anything and the breakfast was free.
The breakfast menu is very limited, no eggs. Difficulty entering & leaving the property because of hilly terrain, also getting in and out of the car because of the terrain unless you are in the 2nd. building. Proximity to many attractions is very convenient.
Got to room and key card didnt work. Got in room after having to go back to office. Turned tv on, didnt work, went to use phone to call front desk and it didnt work. Called them on cell phone and was told you have to push a button on the side of tv or under, she wasnt really sure. Mist tvs turn in with remote. I acouldnt find button so i asked someone come to help and was told" be there i a little while!" Spilled water on floor and used a hand towel to clean it and towel was dark gray when done, floor was filthy!!!
The room was perfect, breakfast was great, & the people were amazing! I know where I’ll be staying the next time I’m in Branson!
Very clean room, courteous staff - especially the breakfast coordinator (Laura, I believe), and a good value. I would stay there again.
Rooms need updating. Tub/shower poor condition, dirty looking. Beds lumpy, worn out. Breakfast, no meats served. Very crowded. Sidewalk area dirty & sticky. Staff were friendly and accomodating. Overall, facilities need updating/renovating.