酒店回复: Dear Brehmy,We’re really sorry to hear about your experience and appreciate you pointing this out. It's disappointing to know that the hallway and blanket odors affected your stay, and we completely understand how that could be off-putting. You deserve a fresh, welcoming environment from the moment you walk in, and it sounds like we missed the mark. We’ll definitely take this to heart and follow up with our housekeeping and maintenance teams to make sure these areas are addressed. Thank you again for bringing this to our attention — it helps us do better.
1.0分
其他
原文
翻译提供方：Google
当我到达房间时，冰箱里有旧食物，可能是来自那里的另一个人的。
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酒店回复: Thank you Jose for your review. We are very sorry we did not live up to our high standards of exceeding expectations. We take feedback very seriously as guest satisfaction is our top priority and will investigate this matter. We hope to have the opportunity to welcome you back for another chance on your next holiday.
3.0分
其他
原文
翻译提供方：Google
过时，但相对干净、便宜；早上大堂里的咖啡很糟糕
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酒店回复: Dear Karin,We truly appreciate you taking the time to share your feedback with us. We understand how important it is to have a comfortable and enjoyable stay, and we're sorry to hear that your experience fell short of expectations. Your comments about the outdated decor and the quality of our coffee are duly noted, and we'll be sure to address these concerns with our team. Providing a pleasant environment and excellent service is our priority, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we've made. Thank you for choosing our hotel.
5.0分
其他
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The grounds, hallways , and room were extremely clean! Cleaner than most 3 star hotels!
Excellent care given to details. Not paying for pool & breakfast, so the rates were very good.
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酒店回复: Hello Lyn,Thank you for your feedback! We're glad to hear that you found our cleanliness and attention to detail commendable. It's great that you appreciated the value of our rates as well. We strive to create a pleasant environment for all our guests and your comments will be shared with our team. We hope to welcome you back in the future!
4.0分
其他
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Hotel room
The room was pretty nice for a budget hotel I have to admit. The bed was very comfortable too! The guy that checked me in at night was very pleasant and even though he was a bit hard to understand with his accent. Plus, I was a bit tired, so that probably didn’t help any.
The spout in the shower needs to be fixed too but that wasn’t a big deal. I’d say a 4/5!
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酒店回复: Hello Jean,Thank you for your feedback! We're glad to hear you enjoyed the comfort of your room and the pleasant service during check-in. Your comments about the shower spout will be noted for future maintenance. We appreciate your understanding and hope to welcome you back for another stay soon!
2.0分
其他
Red stains on the sheets and blankets. When I had them change it there were more stains on the next blanket. Shower had hair when I checked in.
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酒店回复: Hello Nick,Thank you for your feedback regarding your recent stay. We take cleanliness very seriously, and your comments will be shared with our team to ensure our standards are upheld. We appreciate you bringing these matters to our attention as we continuously strive to improve our guest experience. We hope you’ll consider giving us another chance in the future to provide you with a more enjoyable visit.
2.0分
情侣出游
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Room was super clean. Absolutely no complaints. Somehow the property never received my booking from Travelocity but they looked at the confirmation email and got me right into a room. Very basic room, exactly whst I needed and the refrigerator they have in the room is mich bigger than I was expecting.
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酒店回复: Hello Kelly,Thank you for your feedback! We're delighted to hear that you found your room clean and to your liking. It's great that our team was able to assist you promptly despite the booking mix-up. We're always aiming to ensure our guests have everything they need during their stay. We appreciate your understanding and hope to welcome you back in the future for another pleasant experience!
3.0分
商务出差
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I work midnights. Sleep during the day. The blackout curtains blocked nothing. The day people kept yelling at me "what room" Any time i left for coffee or phone conversations. If you can avoid the staff the rooms are clean and beds were comfortable.
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酒店回复: Hello Lisa,Thank you for your feedback regarding your recent stay. We appreciate your comments about the room cleanliness and comfort of the beds. It's important for us to ensure that all guests have a peaceful and restful experience. Your observations about the blackout curtains and the noise from other guests will be noted for future considerations. We hope your next stay will be more enjoyable and accommodating to your needs.
3.0分
家庭亲子
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For the cost, it guess you get what you pay for. The staff was friendly and professional. They required a $50 security fee which was refunded after they inspected my room when checking out. No problem with refund, just never have had to pay a security fee at a hotel before and checking my room before refunding my money felt weird, like they were suspicious of me. Also, no in room coffee which surprised me and helped to make my stay very unpleasant. I requested an accessible room and got one equipped with a shower chair which was great. But then realized they had a fixed shower head when there should have been a hand held one. Made bathing my disabled son difficult because I had to use a small drinking cup to rinse him off. Very frustrating. Also, in my room, the sink area was separate from the shower/toilet area. That made it difficult for the one person to get ready at the sink while the other slept in. The room was clean but the bed and pillows were uncomfortable and I woke up with a headache. For the price, I guess it was okay, but I will not return and will pay more somewhere else for better comfort.
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酒店回复: Hello Marilyn,Thank you for your feedback. We appreciate your kind words about our staff's friendliness and professionalism. Your comments regarding the security fee process and room amenities will be shared with the relevant departments for consideration. We strive to provide a comfortable experience, and we're sorry to hear about the issues you faced with the shower fixtures and bedding. Your input is valued as we continue to enhance our services for future guests. We hope you find accommodations that better meet your needs in the future.
4.0分
其他
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Clean and kept up. Food within walking distance on real, rare Michigan sidewalks.
Three loose dogs charged me in the stairwell. Potential guests should be informed that the establishment also operates as a kennel.
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酒店回复: Hello RICHARD,Thank you for your feedback regarding your recent stay. We're glad to hear you enjoyed our clean facilities and nearby dining options. We appreciate your concern about the loose dogs and will ensure that your comments are shared with management for their consideration. Your input is valuable as we strive to enhance our guest experiences and provide clear information about our services. Thank you for bringing this to our attention.
服务。走廊里有点异味，毯子闻起来像是在仓库里。
当我到达房间时，冰箱里有旧食物，可能是来自那里的另一个人的。
过时，但相对干净、便宜；早上大堂里的咖啡很糟糕
The grounds, hallways , and room were extremely clean! Cleaner than most 3 star hotels!
Excellent care given to details. Not paying for pool & breakfast, so the rates were very good.
Hotel room
The room was pretty nice for a budget hotel I have to admit. The bed was very comfortable too! The guy that checked me in at night was very pleasant and even though he was a bit hard to understand with his accent. Plus, I was a bit tired, so that probably didn’t help any.
The spout in the shower needs to be fixed too but that wasn’t a big deal. I’d say a 4/5!
Red stains on the sheets and blankets. When I had them change it there were more stains on the next blanket. Shower had hair when I checked in.
Room was super clean. Absolutely no complaints. Somehow the property never received my booking from Travelocity but they looked at the confirmation email and got me right into a room. Very basic room, exactly whst I needed and the refrigerator they have in the room is mich bigger than I was expecting.
I work midnights. Sleep during the day. The blackout curtains blocked nothing. The day people kept yelling at me "what room" Any time i left for coffee or phone conversations. If you can avoid the staff the rooms are clean and beds were comfortable.
For the cost, it guess you get what you pay for. The staff was friendly and professional. They required a $50 security fee which was refunded after they inspected my room when checking out. No problem with refund, just never have had to pay a security fee at a hotel before and checking my room before refunding my money felt weird, like they were suspicious of me. Also, no in room coffee which surprised me and helped to make my stay very unpleasant. I requested an accessible room and got one equipped with a shower chair which was great. But then realized they had a fixed shower head when there should have been a hand held one. Made bathing my disabled son difficult because I had to use a small drinking cup to rinse him off. Very frustrating. Also, in my room, the sink area was separate from the shower/toilet area. That made it difficult for the one person to get ready at the sink while the other slept in. The room was clean but the bed and pillows were uncomfortable and I woke up with a headache. For the price, I guess it was okay, but I will not return and will pay more somewhere else for better comfort.
Clean and kept up. Food within walking distance on real, rare Michigan sidewalks.
Three loose dogs charged me in the stairwell. Potential guests should be informed that the establishment also operates as a kennel.