酒店回复: Dear Angela,I am sorry that you did not enjoy your stay. We are constantly working on improving our facility and our guest experience. I am not sure what you mean by "everything is closed"? Our fitness center and guest laundry are always open (24 hours). I do appologize for our hot tub being out of service but you should have recieved a notice when booking your stay as we try to keep our guests informed.Thank you for the feedback and I do hope you will give us another try next time you are passing through.
3.0分
其他
No kitchen, elevators only at one of the hotel. Parking lot setup is a joke. Bathroom in the room, floor and tub were filthy.
4.0分
其他
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This property needs some serious updating. There are no usable plugins. There is one usable USB port on the desk. The are no bedside lamps for reading at night, only the overhead lights. We were a party of 2 with 2 electric tooth brushes, 2 Kindles, 2 computers and 2 phones all of which need charging after a couple of days on the road.
3.0分
情侣出游
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No coffee in room, no breakfast, staff over phone not very helpful and gave me a customer service number that would not pick up after 4 attempts. Bathtub was not clean.
5.0分
家庭亲子
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I had to get a room on the last minute due to an emergency and the staff was very helpful and caring. The room was very nice and clean. The area was very quiet and you could walk to a few of the fast food places if you like. By car, you are open to all kinds of shopping. Great area.
4.0分
朋友出游
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Adequate accommodations for a one-night stay with friends traveling between San Francisco Bay Area and Yellowstone National Park. Visited the property on the way to the Park and made reservation for the return stay. Very friendly and accommodating staff on both occasions (thanks to Kenneth, Ellis, and Jenny ?)
Spacious rooms with comfortable beds. The property location is convenient to freeway, shopping, restaurants. We were 2 couples had 2 rooms and happy with our stay. The general previous travelers review rating was lower than what we experienced. I would rate it 8.5 out of 10.
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酒店回复: Thank you so much for your kind and detailed review! We're thrilled to hear that our accommodations met your needs during your journey between the Bay Area and Yellowstone. It’s wonderful to know that the front desk staff made a positive impression—I'll be sure to pass along your appreciation to them.We’re especially grateful that you chose to stay with us again on your return trip. Your feedback about our spacious rooms, comfortable beds, and convenient location means a lot, and we’re glad your experience exceeded expectations compared to previous reviews.
5.0分
其他
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The staff (Especially Ellia and Kenneth), they both bent over backwards to help when needed), they were very welcoming, helpful and informational, the only down fall, I went to cook some steaks on the grill and there was a sworn of bees inside the grill, the steaks where ruined and since I could not produce a receipt, I could not get reimbursed (they were 18 a piece and I had 2), other than that, it is a great place to stay and I HIGHLY recommend staying.
4.0分
其他
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Great location & clean hotel.
Good location for walkability. Staff was courteous & friendly and the room was clean.
A grab & go or continental breakfast would have been nice.
3.0分
其他
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Well according to your websight they had breakfast and it did not, rooms didnt look like pictured on your websight had no pool and spa was out of order, was over charged by staff, room had a funny smell, it wasnt great...would not stay again...The outside is only thing that was accurate
挺满意的，态度也不错
酒店很旧，设施破旧，全部关闭或停止服务。员工不太友好。
No kitchen, elevators only at one of the hotel. Parking lot setup is a joke. Bathroom in the room, floor and tub were filthy.
This property needs some serious updating. There are no usable plugins. There is one usable USB port on the desk. The are no bedside lamps for reading at night, only the overhead lights. We were a party of 2 with 2 electric tooth brushes, 2 Kindles, 2 computers and 2 phones all of which need charging after a couple of days on the road.
No coffee in room, no breakfast, staff over phone not very helpful and gave me a customer service number that would not pick up after 4 attempts. Bathtub was not clean.
I had to get a room on the last minute due to an emergency and the staff was very helpful and caring. The room was very nice and clean. The area was very quiet and you could walk to a few of the fast food places if you like. By car, you are open to all kinds of shopping. Great area.
Adequate accommodations for a one-night stay with friends traveling between San Francisco Bay Area and Yellowstone National Park. Visited the property on the way to the Park and made reservation for the return stay. Very friendly and accommodating staff on both occasions (thanks to Kenneth, Ellis, and Jenny ?)
Spacious rooms with comfortable beds. The property location is convenient to freeway, shopping, restaurants. We were 2 couples had 2 rooms and happy with our stay. The general previous travelers review rating was lower than what we experienced. I would rate it 8.5 out of 10.
The staff (Especially Ellia and Kenneth), they both bent over backwards to help when needed), they were very welcoming, helpful and informational, the only down fall, I went to cook some steaks on the grill and there was a sworn of bees inside the grill, the steaks where ruined and since I could not produce a receipt, I could not get reimbursed (they were 18 a piece and I had 2), other than that, it is a great place to stay and I HIGHLY recommend staying.
Great location & clean hotel.
Good location for walkability. Staff was courteous & friendly and the room was clean.
A grab & go or continental breakfast would have been nice.
Well according to your websight they had breakfast and it did not, rooms didnt look like pictured on your websight had no pool and spa was out of order, was over charged by staff, room had a funny smell, it wasnt great...would not stay again...The outside is only thing that was accurate