酒店回复: 亲爱的查理，感谢您分享入住奥兰多-中佛罗里达大学附近 Hometowne Studios 的体验反馈。您提到工作人员很乐于助人。然而，得知您反映的虫害问题、空调状况以及其他一些问题导致您的入住体验未达预期，我深感遗憾。请您放心，我们与一家专业的虫害防治公司合作，他们会按照行业标准定期对酒店进行虫害防治。我已经将您的意见反馈给了酒店，以便他们与虫害防治专家合作，确保一切妥当。我们期待您未来再次入住，向您展示我们为提升您的入住体验所做的努力。此致，奥沙恩，红屋顶管理公司 RediResponse 专员

酒店回复: 尊敬的客人，感谢您抽出宝贵时间与我们分享您在奥兰多HomeTowne Studios - UCF Area的入住体验。得知您在酒店的体验未能达到您的预期，我深感遗憾。Red Roof始终欢迎客人的反馈，我们将不断努力提升服务质量。请您知悉，我们非常重视您作为客人的体验，并感谢您选择入住Red Roof。感谢您分享您的感受，希望下次您有机会再次入住Red Roof时，我们能为您提供更优质的服务。此致，Red Roof管理层，Redi响应专员Veronique

酒店回复: 您好 Jose，感谢您抽出时间填写我们的宾客调查问卷。红屋顶酒店非常感谢您就近期入住奥兰多红屋顶酒店 HomeTowne Studios by Red Roof Orlando - UCF Area 的体验提出的宝贵意见。我们很高兴得知您对我们便利的地理位置感到满意；然而，我们的清洁程度未能达到您的预期。红屋顶酒店始终欢迎宾客的反馈，我们将不断努力提升服务质量。再次感谢您分享您的入住体验。我们期待您下次光临。此致，红屋顶酒店管理团队

酒店回复: 尊敬的Jose先生，感谢您抽出宝贵时间分享您在奥兰多HomeTowne Studios - UCF Area的入住体验。我们很遗憾此次入住未能达到您的预期。对于房间状况令您不满意，我们深表歉意。我们致力于提供最佳的入住体验，对于给您带来的不便，我们深感遗憾。在Red Roof酒店，我们希望您能信任我们，并相信我们有能力避免未来出现类似问题。感谢您的惠顾，也感谢您分享您的顾虑。我们期待下次您再次光临奥兰多时，能为您提供更优质的入住体验。此致，Red Roof酒店管理层，RediResponse专员Ann

酒店回复: Dear Oscar,Thanks for sharing this perfect rating. Our goal at the HomeTowne Studios by Red Roof Orlando - UCF Area is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely, Carla Red Roof Management RediResponse Specialist

酒店回复: Salut Oscar,Merci d'avoir pris le temps, malgré votre journée bien remplie, de partager vos commentaires concernant votre récent séjour au HomeTowne Studios by Red Roof Orlando - UCF Area. L'objectif de Red Roof est d'offrir un séjour propre et confortable à tous nos clients et nous sommes fiers d'avoir atteint cet objectif grâce à votre visite. Red Roof est toujours heureux d'entendre parler des expériences positives que nos clients vivent dans nos hôtels.Encore une fois, merci d'avoir publié votre avis. Nous sommes impatients de vous revoir parmi nous à l'avenir.Sincèrement,EnregistrerGestion du toit rougeSpécialiste de la redirection

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Orlando - UCF Area. I am so sorry to hear about the issues you experienced during your stay. The lack of hot water and the presence of bugs are completely unacceptable. Please accept my sincerest apologies for this. I'm also very sorry about the condition of the floors in your room.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist