酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir su experiencia en HomeTowne Studios Orlando - Área UCF. Lamentamos profundamente el mal olor y el mal estado de su habitación. Sin duda, esta no es la experiencia que deseamos para nuestros huéspedes. Nuestro objetivo es brindar un ambiente cómodo y lamentamos no haber cumplido con sus expectativas.En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y agradecemos su preferencia. Esperamos que nos brinde la oportunidad de brindarle una mejor experiencia la próxima vez que visite la zona.Atentamente,ReysheGerencia de Red RoofEspecialista en RediResponse
酒店回复: Dear Oscar,Thanks for sharing this perfect rating. Our goal at the HomeTowne Studios by Red Roof Orlando - UCF Area is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely, Carla Red Roof Management RediResponse Specialist
1.0分
其他
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First, the property does not look like the pictures. Dilapidated transient The smell of strong mold hit us as soon and we opened the door. There was evidence everywhere that moisture had permeated furniture, all metal surfaces, walls, etc. The property and room felt entirely unsafe and we ended up finding a different hotel and did not even stay in our room at this property longer than 20 minutes.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the room and the experience you described upon arrival. This is certainly not the standard we strive to maintain, and we understand how disappointing this must have been.Please know that we take your comments seriously. We will be conducting a thorough inspection of the property to address the concerns you mentioned, particularly regarding cleanliness and maintenance.We would appreciate the opportunity to make this right. We will continue to communicate, since you left your passport and we will be mailing it back to you. Thank you again for bringing this to our attention. We value your feedback and hope to have the chance to restore your confidence in us in the future.
1.0分
商务出差
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I was mover to five rooms, the first has no curtain and no a/c.
The second has a smoke detector that needed a battery and the TV was smashed.
The third was infested with roaches.
The fourth was great. But when is came back that late afternoon, someone else was given the room.
Them the fifth room, had no hot water, and the bathroom sink would not drain.
This was the worst place to stay in my life.
I would have been better off staying with the bums in the parking lot in the gas station next door.
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酒店回复: We are truly sorry to hear about your experience during your recent stay with us. What you described is far below the standards we aim to provide, and we sincerely apologize for the inconvenience and frustration you went through.Your feedback about the room conditions and repeated room changes is very concerning, and we are addressing these issues with our housekeeping and maintenance teams immediately to ensure they do not happen again.We understand how disappointing this must have been and would like the opportunity to make it right. Please reach out so we can discuss this further and find a way to regain your trust.Thank you for bringing these matters to our attention. We value your feedback and hope to have the chance to provide you with a far better experience in the future.
还不错，就是需要好好修缮一下了。地理位置很棒。
我们到达时，发现浴室门后面挂着两条用过的浴巾，空调无法自动开关，工作不太好，微波炉的旋转门板不见了，没有洗发水或护发素，冰箱门的橡胶垫里有一只虫子在爬动和躲藏，冰箱似乎缺少架子，架子上折叠着一条浴巾，上面有很多黑点，电视遥控器坏了，需要更换。由于我们大约晚上 10 点入住，前台唯一的员工尽力满足我们的要求。不幸的是，她无法修理或调整空调，而且由于酒店已满员，她无法更换我们的房间。她给了我们一个能用的新电视遥控器、一小瓶洗发水/护发素（她能找到的唯一一瓶）和两条干净的浴巾。一天结束时，她表现得最好。真希望知道她的名字。
房间里气味难闻，所有东西都破旧不堪。
我一直没能留下来，因为它已经关闭了。
工作人员很友好，也很热情。但是，地板很粘，浴室也不干净。
我住的第一个房间很脏。
房间不够干净
特拉基洛
First, the property does not look like the pictures. Dilapidated transient The smell of strong mold hit us as soon and we opened the door. There was evidence everywhere that moisture had permeated furniture, all metal surfaces, walls, etc. The property and room felt entirely unsafe and we ended up finding a different hotel and did not even stay in our room at this property longer than 20 minutes.
I was mover to five rooms, the first has no curtain and no a/c.
The second has a smoke detector that needed a battery and the TV was smashed.
The third was infested with roaches.
The fourth was great. But when is came back that late afternoon, someone else was given the room.
Them the fifth room, had no hot water, and the bathroom sink would not drain.
This was the worst place to stay in my life.
I would have been better off staying with the bums in the parking lot in the gas station next door.