Staff was great, room was clean, but they are remodeling so things arent what they could be.
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酒店回复: Hi Katie,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our Team hopes to have the chance to serve you again on your next visit.
5.0分
情侣出游
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Great location and close to shopping and restaurants. The staff were very nice and helpful. I was disappointed with the breakfast selections. It was very basic. Other than that I was very satisfied. And the beds were so comfortable.
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酒店回复: Thank you for the kind words about the great location, comfortable beds and nice staff. We hope to serve you the next time you visit the area.
3.0分
其他
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First thing, I was hit with a $45.00 early check-in fee. I arrived at the hotel at 11:00 am and was informed that if I wanted immediate access to a room, I would be required to pay a US$ 45.00 fee. Secondly, they do not clean their rooms on a daily basis. I was shocked when the front desk Manager informed me the rooms were not cleaned daily.
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酒店回复: We are sorry about the confusion. Check-in is 3pm so guests do have the option of arriving early for a fee. This is common practice in the hospitality business. Also, we do have full daily service upon request.
5.0分
其他
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Loved the hotel but very disappointed about the pet fee. Your Hotels site quoted a lower pet fee but when I checked in, the pet fee was $50. We were exhausted so I didn’t try to find another hotel. Small parking lot but overall nice place.
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酒店回复: Thank you for the nice feedback. We are glad you had a good stay and hope you give us an opportunity to serve you in the future.
4.0分
其他
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Friendly staff, hotel was clean, breakfast could have more of a selection. Only downfall during our stay was the pool wasnt operational during season. Overall we would return
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酒店回复: Thank you for the kind words about the friendly staff and clean room. Our pool is getting ready to open and we look forward to seeing you the next time you visit the area.
5.0分
其他
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The staff always accommodate our leaving my mother’s car while we drive her south to be with family. The rooms are clean and comfortable. We choose this hotel every time we go to Tyler.
The breakfast set up with one small cup dispenser for coffee was a little hard for those of us who are hearty coffee drinkers.
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酒店回复: Thank you for the kind words about the nice staff, clean and comfortable rooms. We look forward to seeing you soon!
5.0分
情侣出游
I loved our stay i just wish house keeping would have cleaned our room and gave us new towels. But overall we loved our atay.
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酒店回复: Thank you for the feedback and we are glad you had a nice stay. We look forward to see you the next time you visit the area.
5.0分
其他
The girl at the front desk was awesome! Very helpful and polite!
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酒店回复: Hi Peggy,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
3.0分
其他
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Vacation in Tyler
Stayed two days. They did not clean the room on first morning. We had to ask for towels.
Breakfast was ok. Staff was nice. Beds were super high. It cost too much for laundry so couldn't wash clothes.
Things were adequate. Decor was awful. Very dark in halls.
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酒店回复: Thank you for the feedback. We will address these items and hope you give us an opportunity to serve you in the future.
3.0分
家庭亲子
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The property was nice but I will (not) use ******* again, the price I was charged by going
Online was over $30.00 more than paying the hotel directly. Rate that was in the 90's ended up being $160.00
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酒店回复: We are glad you liked the nice property and hope to see you soon the next time you visit the area.
Staff was great, room was clean, but they are remodeling so things arent what they could be.
Great location and close to shopping and restaurants. The staff were very nice and helpful. I was disappointed with the breakfast selections. It was very basic. Other than that I was very satisfied. And the beds were so comfortable.
First thing, I was hit with a $45.00 early check-in fee. I arrived at the hotel at 11:00 am and was informed that if I wanted immediate access to a room, I would be required to pay a US$ 45.00 fee. Secondly, they do not clean their rooms on a daily basis. I was shocked when the front desk Manager informed me the rooms were not cleaned daily.
Loved the hotel but very disappointed about the pet fee. Your Hotels site quoted a lower pet fee but when I checked in, the pet fee was $50. We were exhausted so I didn’t try to find another hotel. Small parking lot but overall nice place.
Friendly staff, hotel was clean, breakfast could have more of a selection. Only downfall during our stay was the pool wasnt operational during season. Overall we would return
The staff always accommodate our leaving my mother’s car while we drive her south to be with family. The rooms are clean and comfortable. We choose this hotel every time we go to Tyler.
The breakfast set up with one small cup dispenser for coffee was a little hard for those of us who are hearty coffee drinkers.
I loved our stay i just wish house keeping would have cleaned our room and gave us new towels. But overall we loved our atay.
The girl at the front desk was awesome! Very helpful and polite!
Vacation in Tyler
Stayed two days. They did not clean the room on first morning. We had to ask for towels.
Breakfast was ok. Staff was nice. Beds were super high. It cost too much for laundry so couldn't wash clothes.
Things were adequate. Decor was awful. Very dark in halls.
The property was nice but I will (not) use ******* again, the price I was charged by going
Online was over $30.00 more than paying the hotel directly. Rate that was in the 90's ended up being $160.00