酒店回复: Hi Judy, we appreciate you sharing your experience and are sorry to hear it was not up to expectations. Please know your comments will be forward to the appropriate departments for review. We hope you'll give us an opportunity to redeem ourselves the next time you're in Elko.
酒店回复: Hi George, our apologies for the reservation mess up - For some reason the reservation didn't push into our system. We are happy there were no other issues and hope you'll choose to stay with us again the next time you're in Elko! Safe travels
酒店回复: Hi Karyn, we greatly appreciate you taking the time to share your feedback. We pride ourselves on providing outstanding hospitality and accommodations. We are pleased to hear the staff provided the outstanding hospitality however, we are sorry to hear the rest was not up to par. Your comments will be forwarded to the respective departments. We hope you'll give us another opportunity to change your experience the next time you are in Elko!
2.0分
其他
原文
翻译提供方：Google
以前我在埃尔科住的时候，Gold Country 酒店是我的首选，但现在这家酒店似乎有些破败了。天花板塌陷，地毯污渍斑斑，墙纸剥落，灯具损坏，停车场也坑坑洼洼。我在网上预付了房费，工作人员却试图收取“费用”，而我的价格却显示包含这些费用。
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酒店回复: Hi Darrell, we are taking your feedback seriously and with your comments we will strive on providing a greater experience to all our guest. Your comments will be forwarded to the appropriate departments for review. We hope you consider visiting us again in the future so we may change your experience.
酒店回复: Hi Chad, We are very sorry to hear your experience didn't match your expectations! Our sincerest apologies the website was not updated; this will be addressed immediately. We will also forward your feedback to the respective departments regarding the other issues. We hope you'll give us an opportunity to redeem ourselves the next time you're in Elko.
4.0分
其他
原文
翻译提供方：Google
打鼾！；！
没什么可抱怨的
我喜欢这家酒店，总是很干净，酒店员工都很警惕，我遇到了钥匙问题，但没什么大不了的，他们解决了。
房间非常宽敞，淋浴时水也从来不会变冷。
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酒店回复: Hi Bradley, thank you for your feedback! We appreciate you choosing us for your stay and look forward to seeing you again.
酒店回复: Brett, thank you for letting us know about this. Your valuable feedback will be forwarded to the respective departments to be resolved. We appreciate you taking the time to review your stay and hope you'll give us the opportunity to redeem ourselves.
酒店回复: Hi Douglas, thank you for staying with us and appreciate your feedback! We'll be sure to have our team look into the A/C and fan issues. Safe travels and hope to see you again soon.
1.0分
情侣出游
原文
翻译提供方：Google
我这辈子从来没吃过这么难吃的饭！我吃了炸鸡排，一夜没睡，结果吃了罐头墨西哥菜！
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酒店回复: Hi Dave, we are sorry to hear about your experience at our restaurant. We will be passing your comments along to our F & B team for review. We hope you'll give us another chance the next time you're in Elko.
我们最初预订是因为酒店说允许携带宠物。到达后，他们说不允许。他们同意给我们安排入住，但需要我们换房间。我们当时没有意识到，房间从带沙发的大床房换成了双人床房，房间空间几乎不够放妻子的助行器。卫生间区域有酒吧，但侧壁上的那个太远了，根本没用。凌晨1点，马桶开始流水，根本停不下来，我们最后不得不关掉供水。这家酒店在互联网上的描述需要如实发布其状况和设施。
入住房间时遇到问题。他们找不到我的预订信息。等了一个小时才终于办理入住。房间很干净，但设施略显陈旧。价格很划算。除了入住流程，其他入住体验没有其他问题。
8 分（满分 10 分）。
这破房子肯定有过辉煌的岁月。它肯定需要彻底翻修。我猜它本来应该够干净，但因为太旧了，所以看起来脏兮兮的。床又旧又不舒服，空调要么冻得我们难受，要么根本就坏了。浴室……呃。重新装修一下。不过工作人员非常友好，所以这点非常好。
以前我在埃尔科住的时候，Gold Country 酒店是我的首选，但现在这家酒店似乎有些破败了。天花板塌陷，地毯污渍斑斑，墙纸剥落，灯具损坏，停车场也坑坑洼洼。我在网上预付了房费，工作人员却试图收取“费用”，而我的价格却显示包含这些费用。
继续开车
看起来和照片上完全不一样。如果不是因为这次自驾游只是在路边停留一晚，我肯定会要求退款并换酒店。办理入住的工作人员很友好，但需要幽默地解释需要避开的巨大坑洼和其他一些显而易见的问题。我不得不用包里的Clorox湿巾擦拭马桶，因为马桶座圈上沾满了粪便。房间完全过时了，用除臭喷雾掩盖了其他气味。今天一大早，停车场里就有四辆警车在抓人。
嗯
不像网站上说的那样。没有台球桌，而且管道很差。我们换了一次房间，结果却住进了管道同样糟糕的房间。餐厅还可以。房间又漂亮又宽敞。但我不会再住那里了。
打鼾！；！
没什么可抱怨的
我喜欢这家酒店，总是很干净，酒店员工都很警惕，我遇到了钥匙问题，但没什么大不了的，他们解决了。
房间非常宽敞，淋浴时水也从来不会变冷。
他们有严重的维护问题。我不得不换房间，因为原来房间的电视坏了。三件有氧健身器材中两件坏了。餐厅的质量一般，但考虑到质量，价格有点高。
便宜又靠近*****……空调和卫生间的风扇太吵了……我们想要便宜又安全的……结果我们如愿以偿！房间外面就有停车位！
我这辈子从来没吃过这么难吃的饭！我吃了炸鸡排，一夜没睡，结果吃了罐头墨西哥菜！