酒店回复: Dear Gabriela,We regret that your stay did not meet your expectations. A fresh and clean environment is important, and we sincerely apologize for any discomfort caused by the unpleasant atmosphere in the surroundings and the condition of your initial room. We appreciate you giving us the opportunity to provide a different room and will address these concerns with our team to ensure a better experience for our guests. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
酒店回复: Dear Kelly, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we need to have the room occupied and available. We understand your frustration, and we regret disappointing you. Also, we have shared your comments with our housekeeping team to review and improve. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
我的预订不在那里，但他们确实在申请中向我收费。
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酒店回复: Dear Luis, We apologize for the inconvenience and miscommunication regarding your room booking. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. Let us look into what went wrong and ensure they are never repeated. Please allow us a chance to host your visit and give you a memorable trip. Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
埃克塞莱特
1.0分
情侣出游
People live in this place. Odor in the room was horrible had to buy spray to try and kill the odor. Extended stay is not what we expected for a hotel.
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酒店回复: Dear Andrew, Thank you for taking the time to share your feedback regarding your recent stay. Although we regret the disappointment with the condition of your room, please know that your concerns have been shared with our team to help guide improvements for future guests. We make every effort to ensure a comfortable and pleasant stay for all our guests, and we hope you will consider giving us another opportunity to provide a more welcoming experience on a future visit.Sincerely,Hotel Management
5.0分
其他
The rooms are clean the staff is very polite and helpful I love it it's peaceful
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酒店回复: Dear Sherica, We’re thrilled to hear that you enjoyed a peaceful stay and appreciated the cleanliness of your room! It’s wonderful to know our team made a positive impression with their polite and helpful service. Feedback like yours inspires us to continue providing a comfortable and welcoming environment for every guest. Thank you for sharing your experience, and we look forward to welcoming you back to Extended Stay America for another relaxing visit soon.Sincerely,Hotel Management
2.0分
其他
Poor smell bad in room and a/c water wet on floor also light two not work on light and pool closed junk also backesfast not use and not work nothing .
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酒店回复: Dear Jose,We sincerely apologize for the conditions you encountered during your stay. It’s unfortunate to learn about the unpleasant odor, water from the air conditioning unit, and maintenance concerns in your room. We also regret that the pool and breakfast options were not available or as expected. This falls short of the experience we aim to provide, and your feedback has been shared with our management team for immediate review. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
前台服务态度让人感觉我们半夜入住是给他们添麻烦了，而且我们房间里没有垃圾桶。
我的房间里到处都是小蟑螂，它们从各处钻出来，甚至在床上，我不会再住在这里了，真的，这是一次非常糟糕的经历，我不建议任何人来这里住。
酒店可满足那些想要更实惠价格的客人的需求。床很舒服，冰箱也不错！！微波炉很旧。
除此之外，这里是安全而平静的。
这不是我所期望的。周围弥漫着难闻的香烟味。由于房间不够干净，我不得不要求换房间。
订了一张特大号床加沙发床，只得到了一张特大号床，他们给了我一张折叠床来代替沙发床，浴室没有浴帘，他们给我拿了一个，要我认真地把它挂起来，酒店很脏，我以前住过长住酒店，但这是最糟糕的一家
我的预订不在那里，但他们确实在申请中向我收费。
埃克塞莱特
People live in this place. Odor in the room was horrible had to buy spray to try and kill the odor. Extended stay is not what we expected for a hotel.
The rooms are clean the staff is very polite and helpful I love it it's peaceful
Poor smell bad in room and a/c water wet on floor also light two not work on light and pool closed junk also backesfast not use and not work nothing .