酒店回复: Dear Margaret,We sincerely apologize for the issues you encountered during your stay. It is clear we did not meet your expectations, and we are addressing the concerns you raised about the room amenities, maintenance, and overall condition of the property. We also appreciate your kind words about our friendly check-in staff. We understand your frustration and will work to improve the guest experience in these areas. We regret that your stay was impacted, and we hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager
酒店回复: Dear Jason,We are sorry to hear your stay did not meet expectations, especially given the rate. We understand how frustrating it must have been to encounter limited breakfast options and issues with pool access. Your concerns about non-guests using the pool and the lack of enforcement are especially important and will be addressed with the team. We appreciate your detailed feedback and will use it to make improvements moving forward. Please visit us again.Sincerely, Hotel Manager
酒店回复: Dear Ashley,We are glad to hear that the bed was comfortable, and you enjoyed the pool, workout room, and the restaurant next door. However, we sincerely apologize for the issues you encountered with the sleeper sofa, the missing sheets and pillows, and the non-working room phone. We completely understand your concerns about safety, especially when traveling with children, and will address these issues with our team. Your feedback is valuable, and we hope to provide you with a better experience in the future.Sincerely, Hotel Manager
4.0分
其他
原文
翻译提供方：Google
价格实惠，住宿体验不错
我们的住宿体验高于平均水平。虽然不算特别惊艳，但性价比很高。以后路过还会再住这里。
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酒店回复: Dear Tammy,Thank you for your stay. We are glad to hear that you had a good stay and found value in your experience. Our team works hard to provide comfortable accommodations for all guests. We look forward to welcoming you back on your next visit and ensuring another pleasant stay.Sincerely, Hotel Manager
酒店回复: Dear Andrea,Thank you for your kind review. We are glad to hear that the team was friendly and always available when you needed something. It is great to know the front desk was well managed and that the plaque gave helpful information when staff stepped away. Your feedback is appreciated, and we look forward to welcoming you again.Sincerely, Hotel Manager
2.0分
其他
原文
翻译提供方：Google
我们受到的欢迎让我们恨不得马上逃走！房间很脏，浴室也需要彻底翻新。我们绝对不会再来了。
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酒店回复: Dear Isabelle,Thank you for sharing your feedback. We understand your concerns regarding cleanliness and the condition of the bathroom. Your comments will be reviewed with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your input as it helps us enhance our guest experience and provide a more comfortable stay in the future.Sincerely, Hotel Manager
5.0分
情侣出游
原文
翻译提供方：Google
工作人员热情友好，乐于助人。房间干净整洁，泳池很棒。我们一定会再次入住这里！
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酒店回复: Dear TRICIA,Thank you for the kind words. We are so glad to hear you enjoyed your stay and that the staff, room, and pool all made a positive impression. It is wonderful to know you plan to return. We look forward to welcoming you back again.Sincerely, Hotel Manager
1.0分
其他
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Unfortunately, my stay at this hotel was really disappointing. The rooms weren’t clean, the hallways smelled like cigarette smoke, and the bathrooms were super outdated. The overall condition of the place was poor, which was surprising because the reviews on ******* made it sound much better. Definitely not what I expected.
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酒店回复: Dear Raven,Thank you for sharing your feedback. We understand your disappointment regarding cleanliness, maintenance, and the overall condition of the property. Your comments will be reviewed carefully with our team to ensure improvements in room upkeep and freshness throughout the hotel. We appreciate your input and hope you will visit again to experience a more comfortable and enjoyable stay.Sincerely, Hotel Manager
4.0分
家庭亲子
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Breakfast was decent. Room was clean and nice besides small bathroom and chipping paint in bathtub. Bed was very comfortable and we slept great. Friendly staff. Recommend this hotel.
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酒店回复: Dear Christina,Thank you for your kind feedback. We are pleased to know you enjoyed the clean and comfortable room, restful sleep, and friendly service. Your comments about the bathroom and bathtub will be shared with our team for improvement. We appreciate your recommendation and look forward to welcoming you again for another pleasant stay.Sincerely, Hotel Manager
5.0分
其他
I like the area and the staff were so nice. I just think they need some need comfort spreading sheets!!!
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酒店回复: Dear LaToria,Thank you for your review. We are glad you enjoyed the area and appreciated the kindness of our staff. Your feedback regarding the comfort of the bedding is valuable and will be reviewed with our team to guide improvements. We look forward to making your next stay even better and welcoming you on your visit again.Sincerely, Hotel Manager
房间里的东西勉强够用，两条毛巾，两条浴巾，两条手巾，没有多余的卫生纸，一个垃圾桶。房间里的咖啡是两包普通咖啡和两包无咖啡因咖啡，其中一包已经打开（但没用过）。顺便说一句，咖啡很难喝。淋浴间的洗发水和护发素瓶子很短，很难挤压才能挤出洗发水。唯一的一盏灯没有灯泡，浴室的顶灯经常不亮，洗手池的灯也不总是同时亮着。一部电梯坏了，我们那一层的制冰机也坏了，我们离开那天，走廊的墙纸都掉下来了。整个地方似乎只能勉强维持，仅此而已。办理入住手续的前台年轻人非常友好。我们退房时要了收据，结果收到的只是一张纸，上面写着我们的余额为零，没有显示我们支付的金额。再也不会住在这里了。
每晚 155.00，我期望的更多。发现这周末这里有一场足球锦标赛，所以价格欺诈🙄。早餐是冷麦片、面包和贝果、酸奶和煮鸡蛋。他们有华夫饼机，但没有面糊。没有糖浆。没有鸡蛋、培根或香肠。热水是空的，咖啡机也是空的。不得不要求额外的枕头，并且没有提供洗浴用品。游泳池很不错，但是，他们允许非客人在里面游泳，而且从不质问他们。我们亲眼目睹 4 个非客人带着玻璃啤酒瓶进入游泳池（客人不允许），而我们其他人则支付了特权。前台的老太太说这种情况经常发生，他们什么也没说。这是不对的。如果我别无选择，我才会再次住在这里。
房间还行。床很舒服，但沙发床太糟糕了！预订时我们要求提供额外的床单和枕头，但房间里什么都没有。房间电话坏了，我不太喜欢。我独自一人带着三个孩子入住，出于安全考虑，希望电话能用。浴室太小了。泳池和健身房都很棒！隔壁的餐厅也很棒。
价格实惠，住宿体验不错
我们的住宿体验高于平均水平。虽然不算特别惊艳，但性价比很高。以后路过还会再住这里。
工作人员非常友好！进出时总有人在服务台帮忙，如果有什么需要帮忙，他们就会在服务台上挂一块漂亮的牌子，上面写着“马上回来”。
我们受到的欢迎让我们恨不得马上逃走！房间很脏，浴室也需要彻底翻新。我们绝对不会再来了。
工作人员热情友好，乐于助人。房间干净整洁，泳池很棒。我们一定会再次入住这里！
Unfortunately, my stay at this hotel was really disappointing. The rooms weren’t clean, the hallways smelled like cigarette smoke, and the bathrooms were super outdated. The overall condition of the place was poor, which was surprising because the reviews on ******* made it sound much better. Definitely not what I expected.
Breakfast was decent. Room was clean and nice besides small bathroom and chipping paint in bathtub. Bed was very comfortable and we slept great. Friendly staff. Recommend this hotel.
I like the area and the staff were so nice. I just think they need some need comfort spreading sheets!!!