酒店回复: Dear Ana, It’s wonderful to know you enjoyed the peaceful atmosphere and family-friendly amenities during your visit to Hyatt Regency Coconut Point Resort & Spa. Creating a relaxing environment for guests of all ages is something we take great pride in. We’re delighted your stay was so enjoyable and look forward to welcoming you and your family back for another memorable getaway.Best, Resort Team
酒店回复: Dear Danielle,Thank you for sharing your experience. It’s wonderful to hear you have enjoyed staying here over the years. Your observations about service, amenities, and pool availability are appreciated and will be reviewed to ensure future stays exceed expectations. The team remains committed to providing memorable experiences and hopes to welcome you back for another visit soon.Best, Resort Team
酒店回复: Dear Jacqueline, Thank you for sharing your experience. We deeply regret that your time with us was affected by the pool's cleanliness and the bee issue, and we understand your family's health concerns. Your safety and comfort are of the utmost importance, and we sincerely apologize for the inconvenience. We are glad to hear that our staff provided excellent service, and we'll review the situation to improve our facilities and ensure a better experience for future guests. Your feedback is invaluable, and we hope to welcome you back for a more relaxing stay.Best, Resort Team
酒店回复: Dear SARA, Thank you for your wonderful review! We are so glad you enjoyed the water features, breakfast buffet, and elegant common areas at Hyatt Regency Coconut Point Resort & Spa. Your kind words are truly appreciated, and we look forward to welcoming you back for another unforgettable stay!Best, Resort Team
酒店回复: Dear Jennifer, Thank you for your feedback. We are sorry about the inconvenience you experienced with the room placement and the noise from the elevators. Your comfort is essential to us, and we understand how disruptive this must have been. Please accept our apologies for not meeting your expectations in this regard. We will review your comments with our team to improve our service and ensure a more pleasant stay for future guests. We hope you might consider giving us another opportunity to provide you with a better stay.Best, Resort Team
1.0分
其他
原文
翻译提供方：Google
淋浴很慢
5.0分
家庭亲子
原文
翻译提供方：Google
伟大的
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酒店回复: Dear Eida,Thank you for being our guest at Hyatt Regency Coconut Point Resort & Spa and for sharing your feedback. We are thrilled to hear that your experience was excellent and that you had a wonderful time with us. Knowing your stay was so enjoyable truly means a lot. We can’t wait to welcome you back soon for another stay filled with relaxation and memorable moments.Best, Resort Team
4.0分
家庭亲子
Everything was wonderful except the price of items at Cool Beans. The service there was excellent, but $15 for coffee, yogurt with granola?
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酒店回复: Dear Guest,It’s great to know you had such a wonderful experience and appreciated the service at Cool Beans during your stay at Hyatt Regency Coconut Point Resort & Spa. Your feedback regarding pricing is valued and will be shared with the appropriate team for review. We’re delighted you enjoyed your visit overall and hope to welcome you back soon for another relaxing and enjoyable stay.Best, Resort Team
5.0分
家庭亲子
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We always love our stays at The Hyatt Regency Coconut Point. The rooms are great, the staff is super friendly and accommodating, food and drink are on point. The pools and slides are so fun and the property has so many extras and fun environments to explore.
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酒店回复: Dear Jennifer,It’s fantastic to hear that you consistently enjoy your visits and love the vibrant atmosphere of Hyatt Regency Coconut Point Resort & Spa. We are delighted that the accommodations, service, and amenities made your stay so enjoyable. Your enthusiasm for the pools, slides, and the variety of experiences on the property truly warms our hearts. We look forward to welcoming you back for another memorable and fun-filled getaway soon.Best, Resort Team
我们很享受在那不勒斯附近的凯悦利晶椰子点度假村及水疗中心的入住体验。自助早餐和超棒的设施确实提升了我们的度假感受。不过，退房时才知道82美元的度假村服务费，这让我们有些措手不及。如果Trip.com能在最初预订时就把这项费用包含进去，避免最后一刻的意外，那就太好了。尽管如此，我们还是很乐意将来再次光顾这家酒店。整体舒适度以及出色的服务，让这里成为一个值得再来的目的地。
我度过了一段美好的时光，设施非常完美，非常安静，为家里的小朋友提供了多种选择，我很喜欢这一点。
不是同一家酒店
自2016年以来，我们已经在这家酒店住过大约10次了。前台服务一落千丈。从来没坐过船去海滩，只有3艘船。我们之前住过设施更好的房间，尽管每晚要付800多美元，但我们还是有浴缸淋浴和部分海湾景观。泳池边连一把椅子都找不到。泳池边的调酒师忙活了好几个小时。
泳池很脏，到处都是蜜蜂，我和家人度过了一个放松的假期，却花了这么多钱，这可不是我期待的。非常失望。蜜蜂可不是闹着玩的，我的两个家人都对蜜蜂过敏。工作人员非常棒！
很棒的水景，有游泳池、滑梯、漂流河和按摩浴缸。最丰盛的自助早餐，提供一切您能想象到的东西。酒店公共区域优雅而迷人
如果我花 625 美元订一个房间，他们却把我安排在四楼角落，直到半夜你才能听到电梯的声音，这太糟糕了
淋浴很慢
伟大的
Everything was wonderful except the price of items at Cool Beans. The service there was excellent, but $15 for coffee, yogurt with granola?
We always love our stays at The Hyatt Regency Coconut Point. The rooms are great, the staff is super friendly and accommodating, food and drink are on point. The pools and slides are so fun and the property has so many extras and fun environments to explore.