酒店回复: Dear Jason, thank you! We're so glad you had an awesome experience with us! We look forward to welcoming you back for another great stay.Best Regards,Customer Care TeamRegency Inn
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Ashley, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Customer Care TeamRegency Inn
1.0分
其他
It was the worst experience of my life, bed. Bugs flies, hotel room is not secure where the security latch air conditioner, not working properly
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酒店回复: Dear Gloria, thank you for your valuable feedback. We're truly sorry to hear about your experience—what you’ve described is far below the standards we aim to uphold. We've escalated your concerns regarding pests, security latches, and AC functionality to both our housekeeping and maintenance teams for urgent inspection and resolution. Your feedback is taken seriously and will help guide corrective actions to ensure a safer and more comfortable stay for all future guests.Best Regards,Customer Care TeamRegency Inn
2.0分
家庭亲子
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When you see the front of the property it looks nice but when you drive around to the back to park it's awful. They seem to be working to fix it up but it's a mess. Trash everywhere, rooms were stinky and dirty and roaches. People live at this place and are very loud partying until 1a.m.. We didn't feel safe to come out of our rooms.
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酒店回复: Dear Robin, thank you for taking the time to share your experience. While we’re glad the front of the property gave a good first impression, we're deeply concerned about the issues you encountered in the back area and with the room condition. Cleanliness, safety, and guest comfort are non-negotiable standards for us, and we’re actively working on property improvements, including more rigorous trash management, pest control treatments, and better monitoring of noise and activity levels to ensure a more secure and peaceful environment for all guests. Your feedback is critical in helping us accelerate these efforts, and we truly regret that your stay fell short of expectations.Best Regards,Customer Care TeamRegency Inn
1.0分
商务出差
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Now We Understand Why There Were No Pictures of the Room.
1. Tried to check in at 3 was told they were on a break.
2. After we got off work and back to the room, it was flooded by the ac unit. Went down to the desk since the room had no phone and was told maintenance would be up. 30 minutes later he showed up and an hour after that it was no longer leaking into the room. (Midnight by then)
3. The showerhead didn't fully work . See pics, and there was no soap, shampoo or conditioner.
4. Walls looked like someone's kid went full on Picaso. See pics
5. Over all horrible stay. This place is meant for residents not travellers or people on a schedule.
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酒店回复: Dear Thomas, thank you for your valuable feedback. We’re sorry to hear about the multiple issues you faced during your stay, including the delayed check-in, AC leak, showerhead problems, and lack of toiletries. Your experience clearly fell short of our standards, and we appreciate you bringing these concerns to our attention. We are actively addressing maintenance and housekeeping improvements to better serve our guests and ensure a smoother, more comfortable stay going forward. Thank you for your feedback.Best Regards,Customer Care TeamRegency Inn
1.0分
商务出差
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Wha
When I arrived a motel location, I found no one at the front desk. A sign said returning in thirty minutes. Thirty minutes went by, and other people were waiting in the lobby too. Finaly a Maintenace man came by and said the rooms are not ready that they were shorthanded. Almost an hour later I was given a room. But not what I had requested. Single bed. The beds looked like they were messily remade, and the sheets were questionable too. There were no clean towels or soap. The WI fi could not connect and the TV didn't work. When I came back for my second night. The room had not been cleaned, the beds not made and there were dead bugs. The place is dirty. it houses renters of low income. So, many are permitnet residents. According to police conversations. The place is known for prostution
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酒店回复: Dear Deward, thank you for your valuable feedback. We sincerely apologize for the disappointing experience you encountered during your stay. We regret the delay in check-in and understand how frustrating it is not to receive the room you requested or find it in less-than-clean condition. We are actively working to improve staffing levels to avoid long waits and ensure thorough housekeeping. Your feedback about maintenance issues like Wi-Fi and TV connectivity is being addressed as well. While our property does accommodate some long-term residents, we strive to maintain a safe and welcoming environment for all guests and are collaborating with local authorities to uphold security. We appreciate your comments as they help us prioritize improvements.Best Regards,Customer Care TeamRegency Inn
2.0分
朋友出游
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Asked for a no smoking room, and we open the door to cigarette smell, and the smoke detector was blocked with toliet paper, so the room obviously wasn't even checked. Candy wrappers were already on the floor under the bed. The hinge on the bathroom door was busted, so we had to hold it up to get it to close shut. The security latch was gone, so we had to move the bed so no one tried to bust in. TV was working, but captions only, no audio; but thats okay, since you can hear all your other neighbors coughing. The mini fridge and microwave were clean at least. The staff member who checked me in was also nice. Got what i paid for, i suppose.
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酒店回复: Dear Christine, thank you for taking the time to share your experience. While we're glad to hear our front desk staff made a positive impression and that some amenities were in good condition, we're truly sorry for the many issues you encountered. A non-smoking room should never smell of smoke, and safety features like latches and functioning doors are non-negotiable; this clearly fell below our standards. We'll be reviewing these concerns directly with our housekeeping and maintenance teams to ensure more thorough checks and quicker responses moving forward.Best Regards,Customer Care TeamRegency Inn
1.0分
商务出差
Don’t like. The room is dirty and cockroach’s The bath room shower towel are dirty and sink. The bed is dirty and dirty bed covers.
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酒店回复: Dear Sheng, thank you for your valuable feedback. We sincerely apologize for the cleanliness issues you encountered, including the presence of pests and dirty linens. Your experience is not reflective of our standards, and we are taking immediate steps to enhance our housekeeping and pest control measures to ensure every room meets the highest level of cleanliness and comfort for our guests. Thank you for bringing this to our attention.Best Regards,Customer Care TeamRegency Inn
5.0分
商务出差
Easy check in, good people, no hassle. Perfect service. Access easy in and out. Overall great service, no B.S. thank you
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酒店回复: Dear Jesse, thank you for your fantastic feedback! We’re thrilled to hear that you found our check-in process easy, enjoyed our friendly staff, and appreciated the hassle-free service and convenient access. Your kind words mean a lot, and we look forward to welcoming you back soon!Best Regards,Customer Care TeamRegency Inn
4.0分
其他
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Bed clean and comfortable, and shower, faucet, and toilet in good working order.
Some minor inconveniences: dresser missing one drawer, fan missing in bathroom, toothpaste cap stuck in sink drain, and no box of tissues nor trash receptacle in room.
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酒店回复: Dear James, thank you for your detailed feedback—we’re glad to hear the bed and bathroom fixtures met your expectations for comfort and functionality. However, we sincerely apologize for the minor inconveniences you encountered, such as the missing drawer, the absent bathroom fan, and the issues with the sink and amenities. These details matter, and we’ve passed your observations along to our maintenance and housekeeping teams to address promptly. We appreciate you bringing them to our attention and hope to have the opportunity to provide a more polished experience on your next visit.Best Regards,Customer Care TeamRegency Inn
太棒了
好的
It was the worst experience of my life, bed. Bugs flies, hotel room is not secure where the security latch air conditioner, not working properly
When you see the front of the property it looks nice but when you drive around to the back to park it's awful. They seem to be working to fix it up but it's a mess. Trash everywhere, rooms were stinky and dirty and roaches. People live at this place and are very loud partying until 1a.m.. We didn't feel safe to come out of our rooms.
Now We Understand Why There Were No Pictures of the Room.
1. Tried to check in at 3 was told they were on a break.
2. After we got off work and back to the room, it was flooded by the ac unit. Went down to the desk since the room had no phone and was told maintenance would be up. 30 minutes later he showed up and an hour after that it was no longer leaking into the room. (Midnight by then)
3. The showerhead didn't fully work . See pics, and there was no soap, shampoo or conditioner.
4. Walls looked like someone's kid went full on Picaso. See pics
5. Over all horrible stay. This place is meant for residents not travellers or people on a schedule.
Wha
When I arrived a motel location, I found no one at the front desk. A sign said returning in thirty minutes. Thirty minutes went by, and other people were waiting in the lobby too. Finaly a Maintenace man came by and said the rooms are not ready that they were shorthanded. Almost an hour later I was given a room. But not what I had requested. Single bed. The beds looked like they were messily remade, and the sheets were questionable too. There were no clean towels or soap. The WI fi could not connect and the TV didn't work. When I came back for my second night. The room had not been cleaned, the beds not made and there were dead bugs. The place is dirty. it houses renters of low income. So, many are permitnet residents. According to police conversations. The place is known for prostution
Asked for a no smoking room, and we open the door to cigarette smell, and the smoke detector was blocked with toliet paper, so the room obviously wasn't even checked. Candy wrappers were already on the floor under the bed. The hinge on the bathroom door was busted, so we had to hold it up to get it to close shut. The security latch was gone, so we had to move the bed so no one tried to bust in. TV was working, but captions only, no audio; but thats okay, since you can hear all your other neighbors coughing. The mini fridge and microwave were clean at least. The staff member who checked me in was also nice. Got what i paid for, i suppose.
Don’t like. The room is dirty and cockroach’s The bath room shower towel are dirty and sink. The bed is dirty and dirty bed covers.
Easy check in, good people, no hassle. Perfect service. Access easy in and out. Overall great service, no B.S. thank you
Bed clean and comfortable, and shower, faucet, and toilet in good working order.
Some minor inconveniences: dresser missing one drawer, fan missing in bathroom, toothpaste cap stuck in sink drain, and no box of tissues nor trash receptacle in room.