酒店回复: 感谢您抽出宝贵时间分享您最近入住温德姆戴斯酒店（Days Inn by Wyndham Erie）的体验反馈。我们非常重视您的意见，这有助于我们改进服务。得知您的房间未能达到您的预期，特别是水质问题和虫害情况，我们深感抱歉。这绝非我们力求达到的标准，我们将与客房服务团队沟通，确保进行彻底的检查和维护。关于健身房暂停使用和毛巾供应不足的问题，我们理解这些设施对客人的重要性，并对由此造成的不便深表歉意。我们将调查毛巾的质量，确保其符合客人的期望。值得欣慰的是，您认为床和枕头舒适，并且喜欢我们提供的早餐选择。您的舒适是我们的首要任务，我们致力于为所有客人提供愉悦的入住体验。再次感谢您的宝贵反馈。希望您下次入住时能再次选择我们酒店。
Badly in need of painting and upkeep. Thank goodness the room doors locked because the outside doors were missing handles and no security at all
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Days Inn by Wyndham Erie. We appreciate your insights and are genuinely sorry to hear about the maintenance issues you encountered, particularly with the painting and upkeep of our facilities. Your comments about the security concerns regarding the outside doors are also noted, and we understand how important safety is for our guests. We take these matters seriously and will ensure that your observations are communicated to our management team for prompt attention.We value your comments as they help us improve our services and the overall experience for our guests. Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future.
2.0分
其他
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Not amazing. Good place to lay your head. Buuuutt. Would not do days. We had a two bed room but only had two towel and one washcloth. We went to the front desk where they gave us one towel and a hand towel. We ended up buying wash clothes. Room was decent. But outside hallway noise was loud.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Days Inn by Wyndham Erie. We appreciate your insights, as they help us understand our guests' experiences better.I apologize for the inconvenience you encountered with the towels and washcloths in your room. It is our goal to ensure that all guests have the necessary amenities for a comfortable stay, and I regret that we fell short in this instance. Your feedback regarding the noise from the outside hallway is also noted, and we will look into ways to improve this aspect for future guests.We appreciate your comments about the room being decent, and we will continue to strive for improvements to enhance our guests' overall experience.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future.
3.0分
家庭亲子
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Disappointed! The key cards didn't work and could only get 2 for the 4 of us. No hangers, no iron, the hair dryer didn't work. Had to continually as for towels, couldn't get extra pillows, the staff was constantly on their phones, the exhaust fan in the bathroom didn't work . The gym was " out of order" the whole thing not just one piece of equipment. The only redeeming things was a decent continental breakfast and excellent water pressure for showers
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酒店回复: Dear Susan, We truly regret to learn of the many inconveniences you experienced during your stay. Please accept our sincere apologies for the issues with room amenities, service, and facilities. This does not reflect the standards we strive to maintain. Your feedback regarding the key cards, housekeeping, and gym facilities has been shared with our team for corrective action. We are, however, glad you enjoyed the breakfast and shower experience. Thank you for bringing these matters to our attention.
1.0分
其他
Very dirty hotel. Smelled like garbage in the hall ways and smoke in the room. We left shortly after getting to the room. Floor was dirty with large churc A
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Days Inn by Wyndham Erie. We sincerely apologize for the cleanliness issues you experienced during your visit. It is concerning to hear about the unpleasant odors in the hallways and the condition of your room. We strive to maintain high standards of cleanliness and comfort, and it is clear we fell short in this instance. Your comments are invaluable, and we will address them with our housekeeping team to ensure that we improve in these areas.We understand how important a clean and welcoming environment is for our guests, and we are truly sorry that we did not meet these expectations for you. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
2.0分
家庭亲子
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The receptionist was the only nice thing about the property. It was very old. I asked for towels and was they only had pool towels (the white ones with the blue stripe). The towels were dingy not the bright white you expect from a hotel. After wetting it the towel looked grey. The shower curtain was water stained from the bottom about 1 foot giving it a yellowish tinge. The curtains for the room didn’t fully cover the window so there was a bright light from the courtyard that shone into my room all night. The pillows were very thin and I could feel the bed springs through the mattress. Doors to the property from the outside were not secure. Anyone could walk in without a key to the side and back doors. I would never stay here again nor would I tell others to.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind words about our receptionist; we strive to provide a welcoming experience from the moment our guests arrive.I am sorry to learn that several aspects of your stay did not meet your expectations. Your comments regarding the towels, shower curtain, and window coverings have been noted, and we will address these issues with our housekeeping team to ensure that our standards are consistently upheld. We understand how important a comfortable environment is for our guests, and we regret that the pillows and mattress did not provide the restful experience you were looking for.Additionally, thank you for bringing the security concern to our attention. Guest safety is a priority for us, and we will review our procedures to enhance the security of our property.We value your feedback as it helps us improve and provide a better experience for future guests.
工作人员很热情❤️
这个价格还不错，但是早餐可以更好一些。
我们的房间似乎很久没用了。浴缸水龙头的水一开始是橙色的，但很快就干净了。房间里有一些虫子，有死的也有活的。健身房“暂停服务”。我们没有浴巾，所以我不得不回到大堂。我们收到的浴巾又薄又小，上面有一条蓝色条纹，就像大多数酒店的泳池浴巾一样。不过，床和枕头非常舒服。早餐不错，选择很多。我不会再选择住在这里了，但在长途旅行中短暂过夜还是可以的。
走廊里弥漫着陈年汗水和廉价啤酒的味道。房间看起来还行，但今天早上床上有只大蟑螂，真让人不爽。我们得把车停到最里面才能进房间，而且显然那是工人们停车喝酒的地方。一个喝得酩酊大醉的男人过来要啤酒。感觉很不安全。
这太悲惨了，我睡不着觉，人们在走廊里打架、尖叫，踢着他们的门，我再也没有睡着过，只有一个小时
Badly in need of painting and upkeep. Thank goodness the room doors locked because the outside doors were missing handles and no security at all
Not amazing. Good place to lay your head. Buuuutt. Would not do days. We had a two bed room but only had two towel and one washcloth. We went to the front desk where they gave us one towel and a hand towel. We ended up buying wash clothes. Room was decent. But outside hallway noise was loud.
Disappointed! The key cards didn't work and could only get 2 for the 4 of us. No hangers, no iron, the hair dryer didn't work. Had to continually as for towels, couldn't get extra pillows, the staff was constantly on their phones, the exhaust fan in the bathroom didn't work . The gym was " out of order" the whole thing not just one piece of equipment. The only redeeming things was a decent continental breakfast and excellent water pressure for showers
Very dirty hotel. Smelled like garbage in the hall ways and smoke in the room. We left shortly after getting to the room. Floor was dirty with large churc A
The receptionist was the only nice thing about the property. It was very old. I asked for towels and was they only had pool towels (the white ones with the blue stripe). The towels were dingy not the bright white you expect from a hotel. After wetting it the towel looked grey. The shower curtain was water stained from the bottom about 1 foot giving it a yellowish tinge. The curtains for the room didn’t fully cover the window so there was a bright light from the courtyard that shone into my room all night. The pillows were very thin and I could feel the bed springs through the mattress. Doors to the property from the outside were not secure. Anyone could walk in without a key to the side and back doors. I would never stay here again nor would I tell others to.