This place is not worth the price. It's dirty, dingy, and not clean. The breakfast wasn't worth eating. There are a lot of homeless people wandering around the hotel.
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酒店回复: Dear William,Thank you for taking the time to share our feedback.Please be assured that it is been reviewed by the leadership team.
4.0分
其他
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Good Stay and Very Affordable
Hotel appears to be in the process of some renovation but was clean, bed sagged a little but was comfortable, bedside light was much too dim to read by, though switch was turned all the way up. Disappointing but not a big deal. Staff was friendly and knowledgeable though not quite professional (desk clerk hanging out in lobby with a friend having snacks when we arrived, morning clerk or possibly housekeeper, also sitting in lobby when giving departure greeting). Hot breakfast was passable but nothing special. Altogether a good stay. We go to Tulsa 6 to 10 times a year and will happily stay again on our next trip.
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酒店回复: Dear Diane,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience at front desk & with maintenance department is an isolated incident.
3.0分
其他
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Conveniently located near the main downtown area. Quick drive to Blue Dome District and Greenwood. Hotel staff was friendly. I was given an upgrade, which was nice, howver, I immediately had to call for service because the lightbulbs needed to be replaced in two lamps! Staff responded promptly. The elevator broke after the first of my three night stay. Skip the pool and the breakfast. Many rooms appear to have a balcony, which was nice. Overall, satisfactory.
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酒店回复: It sounds like your stay had some ups and downs! It's great that the location was convenient and the staff were responsive when issues came up. It’s a shame about the elevator and the pool/breakfast, though. Those little details can really affect the overall experience. Thank you for staying with us.
2.0分
其他
It was very ran down and the pool said it would be open in April it’s June and was not open had alittle rain water in it with a bunch of beer cans in the pool
酒店回复: Thank you for the review.
5.0分
其他
Reall great customer service, feels like family, camt wait to return next year. Management is great, very nice.
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酒店回复: Thank you for the 10 out of 10 review. We have a great staff and guest. Look forward to seeing you next year.
1.0分
家庭亲子
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No hot water, tv didn’t work, elevator was out and they charged extra for a deposit . Put us on 2nd floor , paint in the tub . Pool was not working and full of trash . Paint supplies everywhere.
酒店回复: Thank you for the review.
3.0分
其他
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I can start with check in. I was in the register as booked for registration. But they did not have my initial deposit as active, and they wanted a $50 deposit.
2nd was the fact they upgraded me to a suit on the 2nd floor, but then indicated the elevator was inoperable, so I was traveling up and down stairs on one level for all my movements. When I made the reservations, was never informed of inoperable elevator.
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酒店回复: Thank you for the review. We are sorry for the elevator being out and about the deposit. When you book with ******* they do not collect the deposit, the hotel does. Thank you for still staying with us and giving us a change. Safe travels.
1.0分
商务出差
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The property smelled like **** staff was smoking on the property and I side by the front door I will be reaching to get a full refund and ask for a investigation.
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酒店回复: Thank you for letting me know. Those employee do not work for us anymore.
墙上有洞，窗帘摇摇欲坠，没有毛巾。我以前在这家酒店住过好几次，从来没付过每晚90美元以上的房费，这次竟然收了我120美元，这是我住过最糟糕的一次……早餐也很差劲。
我们住了 2 晚。当我们到达时，清洁工作很轻松。毛巾没有更换，必须要求提供早餐。
This place is not worth the price. It's dirty, dingy, and not clean. The breakfast wasn't worth eating. There are a lot of homeless people wandering around the hotel.
Good Stay and Very Affordable
Hotel appears to be in the process of some renovation but was clean, bed sagged a little but was comfortable, bedside light was much too dim to read by, though switch was turned all the way up. Disappointing but not a big deal. Staff was friendly and knowledgeable though not quite professional (desk clerk hanging out in lobby with a friend having snacks when we arrived, morning clerk or possibly housekeeper, also sitting in lobby when giving departure greeting). Hot breakfast was passable but nothing special. Altogether a good stay. We go to Tulsa 6 to 10 times a year and will happily stay again on our next trip.
Conveniently located near the main downtown area. Quick drive to Blue Dome District and Greenwood. Hotel staff was friendly. I was given an upgrade, which was nice, howver, I immediately had to call for service because the lightbulbs needed to be replaced in two lamps! Staff responded promptly. The elevator broke after the first of my three night stay. Skip the pool and the breakfast. Many rooms appear to have a balcony, which was nice. Overall, satisfactory.
It was very ran down and the pool said it would be open in April it’s June and was not open had alittle rain water in it with a bunch of beer cans in the pool
Reall great customer service, feels like family, camt wait to return next year. Management is great, very nice.
No hot water, tv didn’t work, elevator was out and they charged extra for a deposit . Put us on 2nd floor , paint in the tub . Pool was not working and full of trash . Paint supplies everywhere.
I can start with check in. I was in the register as booked for registration. But they did not have my initial deposit as active, and they wanted a $50 deposit.
2nd was the fact they upgraded me to a suit on the 2nd floor, but then indicated the elevator was inoperable, so I was traveling up and down stairs on one level for all my movements. When I made the reservations, was never informed of inoperable elevator.
The property smelled like **** staff was smoking on the property and I side by the front door I will be reaching to get a full refund and ask for a investigation.