The staff was the highlight, being so incredibly nice and helpful, offering information and access to extra pillows and utensils when asked. The pool was a bit cold and cloudy but it was still nice. Breakfast options were decent too. Room was decently clean in exception to a dirty towel in the bathroom. Definitely not a bad stay for the price, you get what you paid for.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience at La Quinta Inn & Suites by Wyndham Erie. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our staff incredibly friendly and helpful. I will share your comments with our team, who will be encouraged by your kind words. I also appreciate your feedback regarding the pool temperature and the dirty towel in your room. Please rest assured that we are addressing these issues to ensure a better experience for our guests in the future.Here at La Quinta Inns & Suites, we continuously strive to exceed expectations, and we hope to have the opportunity to welcome you back soon.Sincerely,Harsh PatelGeneral ManagerLa Quinta Inn & Suites by Wyndham Erie
3.0分
情侣出游
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I was not happy with our overall stay. First off we did not have a remote for our room. I went to the desk twice and the young gentleman working tried to help and offered two different remotes that ended up not working for our tv. He did text the manager to find out where other remotes were but I don’t know if he got a reply. I told him we would just use the buttons on the tv. Also even though it was a non smoking hotel someone did smoke either in the hall right outside our room or next door. Our room smelled most of the night after. We did have a lot of noise from the people above us which sounded like they were stomping around. I have never left a review like this before.
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酒店回复: Dear Guest,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Erie. I am very sorry that your stay did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you experienced issues with the TV remote, smoke odors near your room, and noise from neighboring rooms. Please rest assured that we are reviewing these concerns with our team. We will ensure that our TV remotes are fully functional and available, reinforce our non-smoking policies, and take measures to address noise complaints more proactively.We appreciate the effort you took to share these details. Here at La Quinta Inns & Suites, we continuously strive to meet our guests’ needs and expectations, and it is our hope that you will give us the opportunity to provide a better experience on a future visit.Sincerely,Harsh PatelGeneral ManagerLa Quinta Inn & Suites by Wyndham Erie
4.0分
其他
Bathroom light was very dim and needs replacement. Window was cloudy in between the glass.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience at La Quinta Inn & Suites by Wyndham Erie. We’re pleased to see your 8/10 rating, but I am sorry that the bathroom light was dim and the window had clouding between the glass, which affected your stay. Please accept our apologies for these inconveniences.Your feedback is very important to us, and we will address these maintenance issues promptly to ensure a more comfortable experience for our future guests.We appreciate your comments and hope to have the opportunity to provide you with an even better stay on your next visit.Sincerely,Harsh PatelGeneral ManagerLa Quinta Inn & Suites by Wyndham Erie
5.0分
其他
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The staff was friendly, the room was clean and comfortable. Since we were there for an overnight stay it met our needs. Sometimes it’s the simply things that mean the most.
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酒店回复: Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Erie. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our staff friendly and your room clean and comfortable. We’re delighted to know your overnight stay met your needs — as you said, sometimes it’s the simple things that mean the most. I will share your kind comments with our team, who will be encouraged by your remarks.Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Harsh PatelGeneral ManagerLa Quinta Inn & Suites by Wyndham Erie
3.0分
其他
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Checked in 20 mins early at the front desks offer and was charged 25$ for it without mention or I would have just waited. A little frustrating but stay was wonderful.
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酒店回复: Dear Guest,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Erie. I am sorry that the handling of the security deposit caused frustration; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you were charged a $25 security deposit without prior mention, which was unexpected. Please rest assured that we are reviewing our communication process to ensure all deposits are clearly explained at check-in.We are glad to hear that your stay was otherwise wonderful. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations, and we hope to have the opportunity to better serve you on your next visit.Sincerely,
3.0分
家庭亲子
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Was ok until the Hockey tournament group checked in Friday afternoon/evening. The group wasn't very considerate of other guests. The parents were letting the kids run rampant through the halls carrying on and playing 'hockey' in the late evening hours as well as hollering (parents were outside talking loudly and laughing) while other guest were trying to sleep.
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酒店回复: Dear Guest,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Erie. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear about the disturbance you experienced during your stay due to the hockey tournament group. Please rest assured that we are taking the appropriate measures to ensure all guests are able to enjoy a quiet and comfortable environment. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,La Quinta Inn & Suites by Wyndham Erie
4.0分
其他
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The bed and pillows were good!
The A/C did not work properly; there were no electrical outlets on either side of the bed; the furnishings were rundown; the bathroom vent did not operate.
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酒店回复: Dear Guest,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Erie. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear about the issues with the A/C, lack of electrical outlets near the bed, furnishings, and bathroom vent. Please rest assured that we are taking the appropriate measures to address these concerns and improve our facilities. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,La Quinta Inn & Suites by Wyndham Erie
3.0分
其他
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Decent Stay but Issues were had
The hotel was nice. We had problems with the keys not opening the doors. The coffee in the hallway was not very hot. There was not access to ice in the breakfast area in the morning. The juice was either too strong or too weak, no in between. Breakfast on the first day, Friday - was wonderful. Then the Saturday and Sunday were exactly the same, and extremely heavy Sausage and Biscuits. Would have liked to repeat the breakfast from Friday, on Sunday. Instead of having the same breakfast twice in a row. The bathrooms need some updating. Exposed caulking and messy patch work in the shower. No where to place soap or shampoo, but one tiny little shelf. When I checked in the window was open. Which was scary considering I was on the ground floor. One of our towels was dirty when we checked in. The second bed was also halfway off the frame and we had to have the front desk come fix it. The final issue we had was with the turn off to the hotel. Consider a new entrance.
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酒店回复: Dear Guest,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Erie. I’m glad to hear you found our hotel nice and enjoyed your Friday breakfast. However, I’m very sorry for the issues you encountered during your stay, including concerns with the room condition, breakfast variety, and key access. Your feedback is extremely valuable to us, and we are reviewing these matters with our team to ensure improvements are made.Here at La Quinta Inns & Suites, we continuously strive to meet and exceed guest expectations. We appreciate you sharing your detailed feedback, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,La Quinta Inn & Suites by Wyndham Erie
1.0分
其他
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The front desk clerk was quite rude. When we were checking in, I saw that LaQuinta was part of the Wyndham group. I said that I thought I was a member and asked how can I tell. His exact response was “Um, I don’t know. Look it up.” There was no offer to looo it up or to add my stay to my reward profile. Very disappointed in the service we received. We were on a 9 day trip that was completely unplanned and I refused to book at another La Quinta or Wyndham property. We chose Hilton for three of the nights, and a Best Western where we received excellent service and were greeted with friendly service. Our other days were booked through air bnb… had our first night of the trip gone any better, LaQuinta and Wyndham would have been our choice.
需要翻新
我们说的确实是一家二星级酒店。
然而……
到处都是黏糊糊的地板。
门厅的天花板打着补丁。
109号房间。
地毯磨损了。床罩也坏了。入口门关不严。衣柜门也关不严。浴室里飘出一股难闻的气味，所以我们关上了门……它再也打不开了！！！我们什么办法都试过了，甚至请前台帮忙。那位好心的男士试了一下，然后用肩膀把门推开了……显然（我们一共三个人），我们甚至都没锁门去洗手间……
经理们，请帮忙翻新一下……
The staff was the highlight, being so incredibly nice and helpful, offering information and access to extra pillows and utensils when asked. The pool was a bit cold and cloudy but it was still nice. Breakfast options were decent too. Room was decently clean in exception to a dirty towel in the bathroom. Definitely not a bad stay for the price, you get what you paid for.
I was not happy with our overall stay. First off we did not have a remote for our room. I went to the desk twice and the young gentleman working tried to help and offered two different remotes that ended up not working for our tv. He did text the manager to find out where other remotes were but I don’t know if he got a reply. I told him we would just use the buttons on the tv. Also even though it was a non smoking hotel someone did smoke either in the hall right outside our room or next door. Our room smelled most of the night after. We did have a lot of noise from the people above us which sounded like they were stomping around. I have never left a review like this before.
Bathroom light was very dim and needs replacement. Window was cloudy in between the glass.
The staff was friendly, the room was clean and comfortable. Since we were there for an overnight stay it met our needs. Sometimes it’s the simply things that mean the most.
Checked in 20 mins early at the front desks offer and was charged 25$ for it without mention or I would have just waited. A little frustrating but stay was wonderful.
Was ok until the Hockey tournament group checked in Friday afternoon/evening. The group wasn't very considerate of other guests. The parents were letting the kids run rampant through the halls carrying on and playing 'hockey' in the late evening hours as well as hollering (parents were outside talking loudly and laughing) while other guest were trying to sleep.
The bed and pillows were good!
The A/C did not work properly; there were no electrical outlets on either side of the bed; the furnishings were rundown; the bathroom vent did not operate.
Decent Stay but Issues were had
The hotel was nice. We had problems with the keys not opening the doors. The coffee in the hallway was not very hot. There was not access to ice in the breakfast area in the morning. The juice was either too strong or too weak, no in between. Breakfast on the first day, Friday - was wonderful. Then the Saturday and Sunday were exactly the same, and extremely heavy Sausage and Biscuits. Would have liked to repeat the breakfast from Friday, on Sunday. Instead of having the same breakfast twice in a row. The bathrooms need some updating. Exposed caulking and messy patch work in the shower. No where to place soap or shampoo, but one tiny little shelf. When I checked in the window was open. Which was scary considering I was on the ground floor. One of our towels was dirty when we checked in. The second bed was also halfway off the frame and we had to have the front desk come fix it. The final issue we had was with the turn off to the hotel. Consider a new entrance.
The front desk clerk was quite rude. When we were checking in, I saw that LaQuinta was part of the Wyndham group. I said that I thought I was a member and asked how can I tell. His exact response was “Um, I don’t know. Look it up.” There was no offer to looo it up or to add my stay to my reward profile. Very disappointed in the service we received. We were on a 9 day trip that was completely unplanned and I refused to book at another La Quinta or Wyndham property. We chose Hilton for three of the nights, and a Best Western where we received excellent service and were greeted with friendly service. Our other days were booked through air bnb… had our first night of the trip gone any better, LaQuinta and Wyndham would have been our choice.