The room stunk from someone smoking ****. The bathroom exhaust fan didn't work. Other than that, it wasn't bad. Beds were very comfortable. Room was clean
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酒店回复: I am sorry that your room smelled unpleasant. I am glad the beds were comfortable and the room was clean and hope you will give us another shot in the future!
2.0分
其他
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Was ok
Too much furniture in our room. The breakfast was in a separate building you had to walk down hill to or drive so we never tried it. Located on 76 so it was easy to get to. Probably won’t stay there again though.
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酒店回复: I am sorry about breakfast being a problem, Choice hotels does not require breakfast, so we send people down the hill for a big complimentary breakfast.I am also sorry you felt the room was crowded.Thank you for your feedback!
3.0分
其他
Room was okay. The outside was dirty and sidewalks were wet from condensation. Getting to breakfast was difficult and confusing.
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酒店回复: I am sorry to hear that getting to breakfast was frustrating for you, I will have to get with my team on explaining it.Thank you for your feedback, it helps us to improve.
2.0分
家庭亲子
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The first room we were in was a 1st floor walk up which is fine but there was no safety lock latch on the inside of the door and a huge gap at the bottom of the door between the door and door frame. The room did not look like provided photos. Originally when we brought up the safety concern the hotel did not want to move us to a new room we had to argue about it. When they did move us we were moved to a newer building which was closer to the shown pictures when booking the hotel. Once in the new room the halls of the building smelt like **** everytime we left the room. We stayed two nights and didn’t get fresh towels. The pool was the best thing about the stay.
酒店回复: I am sorry your stay was not pleasant. Thank you for the feedback.
5.0分
情侣出游
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We chose this hotel because we aren't fancy people and we would rather spend money on fun things rather than a place to sleep and shower.However, I was pleasantly surprised at how nice it was. Not the Ritz of course but clean, quiet, comfy bed, and right on the *****. It was well worth the money. Loved the size of the fridge. Husband said TV was small but who cares how big a TV is lol. I didn't like the elevator ride, it smelled funky and it gave me a headache. Not sure what the smell was but air freshener would be a useful item. It's an elevator outside so I was a little worried about unwanted guests may be inside in the evening, but I never saw anyone around that shouldn't be. It is a safe place to stay.
1.0分
家庭亲子
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Couldn’t sleep because A/C fired up every 5mins, blasting me with cold air because the bed was up against it. In between blasts was strong odor of pesticide. ADA room that lacked ADA standard amenities. No blow dryer for my wife but a very nice staff member tracked one down for us. Outside rear entry was very sketchy, with large beaten up trash dumpster in view, crumbling concrete and faded stripes that matched the worn out look of the building. Safety was a concern.., especially from being in the rear of the building & out of view from anything. Included breakfast was non-existent. Emailed ******* at 2am during my sleepless night that we wouldn’t be spending another night there. Hotel should have but did comp the room. Best Western up the street was a huge improvement!
酒店回复: Thank you for your feedback,
3.0分
其他
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I am disabled and found that the ramp was on a hill and difficult to navigate. There needs to be handicap parking in front and clear direction for disabled people.
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酒店回复: I am so sorry you had difficulty navigating to your room and the property. I will speak with the owner about this. Thank you for your feedback!
3.0分
其他
We really loved the staff and it was a easy process for checking in , but there was not one housekeeper the whole time we were there
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酒店回复: Hi Chrisasia - at Suburban we are an "extended stay" hotel and guests are supposed to ask if they need housekeeping. Our front desk should have mentioned that, I do apologize. Thank you for your feedback and for staying with us - we hope you will give us another shot in the future.
2.0分
其他
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It smelled like sewer, the sink was plugged and had to ask twice to unplug it but they never did. Had to ask for new towel and for them to empty the trash as they never came in. Stayed 3 nights
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酒店回复: I am so sorry that happened with your sink. I don't know what is happening with the sewer smell but I wouldn't appreciate that either. As far as housekeeping goes, since we are an "extended stay" you have to ask for housekeeping. I apologize.
1.0分
其他
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Long night
We got there pretty late after a day of traveling and when I got into my room to take a shower and relax, I realized the hot water did not work. So I couldn’t take a shower and then we had an emergency and upon coming back to our hotel room we discovered we accidentally got locked out of room and we tried to call the front desk (like noted on the front door if after hours) and got no answer. Thankfully we had friends staying close by or else we would have had to sleep in our vehicle.
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酒店回复: I am sorry no one answered when you called that number, that would be frustrating for sure. The hot water has since been fixed, but that is also frustrating and I apologize. Thank you for your feedback, it helps us see the big picture.
Descent
The room stunk from someone smoking ****. The bathroom exhaust fan didn't work. Other than that, it wasn't bad. Beds were very comfortable. Room was clean
Was ok
Too much furniture in our room. The breakfast was in a separate building you had to walk down hill to or drive so we never tried it. Located on 76 so it was easy to get to. Probably won’t stay there again though.
Room was okay. The outside was dirty and sidewalks were wet from condensation. Getting to breakfast was difficult and confusing.
The first room we were in was a 1st floor walk up which is fine but there was no safety lock latch on the inside of the door and a huge gap at the bottom of the door between the door and door frame. The room did not look like provided photos. Originally when we brought up the safety concern the hotel did not want to move us to a new room we had to argue about it. When they did move us we were moved to a newer building which was closer to the shown pictures when booking the hotel. Once in the new room the halls of the building smelt like **** everytime we left the room. We stayed two nights and didn’t get fresh towels. The pool was the best thing about the stay.
We chose this hotel because we aren't fancy people and we would rather spend money on fun things rather than a place to sleep and shower.However, I was pleasantly surprised at how nice it was. Not the Ritz of course but clean, quiet, comfy bed, and right on the *****. It was well worth the money. Loved the size of the fridge. Husband said TV was small but who cares how big a TV is lol. I didn't like the elevator ride, it smelled funky and it gave me a headache. Not sure what the smell was but air freshener would be a useful item. It's an elevator outside so I was a little worried about unwanted guests may be inside in the evening, but I never saw anyone around that shouldn't be. It is a safe place to stay.
Couldn’t sleep because A/C fired up every 5mins, blasting me with cold air because the bed was up against it. In between blasts was strong odor of pesticide. ADA room that lacked ADA standard amenities. No blow dryer for my wife but a very nice staff member tracked one down for us. Outside rear entry was very sketchy, with large beaten up trash dumpster in view, crumbling concrete and faded stripes that matched the worn out look of the building. Safety was a concern.., especially from being in the rear of the building & out of view from anything. Included breakfast was non-existent. Emailed ******* at 2am during my sleepless night that we wouldn’t be spending another night there. Hotel should have but did comp the room. Best Western up the street was a huge improvement!
I am disabled and found that the ramp was on a hill and difficult to navigate. There needs to be handicap parking in front and clear direction for disabled people.
We really loved the staff and it was a easy process for checking in , but there was not one housekeeper the whole time we were there
It smelled like sewer, the sink was plugged and had to ask twice to unplug it but they never did. Had to ask for new towel and for them to empty the trash as they never came in. Stayed 3 nights
Long night
We got there pretty late after a day of traveling and when I got into my room to take a shower and relax, I realized the hot water did not work. So I couldn’t take a shower and then we had an emergency and upon coming back to our hotel room we discovered we accidentally got locked out of room and we tried to call the front desk (like noted on the front door if after hours) and got no answer. Thankfully we had friends staying close by or else we would have had to sleep in our vehicle.