酒店回复: Thank you so much for your kind review! We’re glad to hear you enjoyed our healthy breakfast options—and the pancake maker is definitely a guest favorite! It's also great to know our team made you feel welcome and that your granddaughters had a great time at the pool.We truly appreciate you staying with us and hope to welcome you and your family back again soon!
3.0分
情侣出游
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Room was clean. We always stay at a Holiday Inn express because the king bed is so comfortable, however, this one was very firm and not very comfortable. The bathroom was clean but the tub was very old and was patched on the bottom. The water for the tub was full of debris. Usually do not have any complaints but always look forward to a bath so was disappointed with this.
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酒店回复: Thank you for sharing your feedback, and for being a loyal guest of Holiday Inn Express. We’re so glad to hear that you found your room clean and that you continue to choose our brand for the comfort and consistency we strive to provide.We’re truly sorry to hear, however, that your experience with the bed and bathroom fell short of expectations this time. We understand how important a good night’s sleep and a relaxing bath are, especially when you’re looking forward to it. Please know that your comments have been shared with our maintenance and housekeeping teams so we can investigate the tub condition and water quality immediately.Your feedback is incredibly helpful as we continue working to improve our guest experience. We appreciate you bringing these issues to our attention, and we hope you'll give us another opportunity to provide the comfort and quality you’ve come to expect.
3.0分
其他
Unhappy
Not what i expected for the price. Reserved a suite, got a regular room with a king bed. It was our 29th anniversary. Somewhat disappointed.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations, especially on such a special occasion like your 29th anniversary. We understand how disappointing it must have been not to receive what you thought you were getting. When your reservation came into our system it was for a Handicap Accessible King Suite. We sincerely apologize for the confusion and mix-up this may have caused when booking. Your comments have been shared with our team so we can look into what went wrong and ensure it doesn’t happen again. We’d love the opportunity to make it up to you — please feel free to contact us directly so we can discuss how we can better serve you in the future.Thank you again for your feedback, and we hope you'll give us another chance to provide the experience you were expecting.
3.0分
其他
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Stay was great. Room was clean and comfortable. The clerk was great she answered every question about the area. I had two rooms with two people per room. Price was way too high for a simple hotel room. $216 per night per room is too much. Realistically price should have been around $150 per night per room
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed your stay and found the rooms clean and comfortable. It's also great to know our front desk clerk was helpful and provided you with useful information about the area — we'll be sure to pass along your kind words.We understand your concerns regarding the pricing. Our rates can vary depending on the season, local events, and demand in the area. That said, we truly value your input and will take your comments into consideration as we continually evaluate our pricing structure.We hope to welcome you back again in the future and appreciate you choosing to stay with us.
5.0分
其他
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Wonderful, friendly check-in. Breakfast was hot and fresh each morning with a great selection. Room was very clean, plenty of towels. Had a wonderful stay, all staff was friendly and pleasant every day.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us—from the friendly check-in to the fresh breakfast each morning. It's wonderful to know that our team helped make your visit comfortable and pleasant. We truly appreciate your feedback and hope to welcome you back again soon!
3.0分
朋友出游
Breakfast was good. Beds were very uncomfortable.
2 ladies at the front desk were great.
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酒店回复: Thank you for taking the time to share your feedback with us. We're glad to hear you enjoyed breakfast and that our front desk team made a great impression—our staff takes pride in providing friendly, helpful service, and your kind words will mean a lot to them.We’re sorry to hear, however, that the beds did not meet your comfort expectations. Your comfort is very important to us, and we’ll be sure to review this with our team to see how we can improve moving forward.We truly appreciate your honest feedback—it helps us continue to grow and provide a better experience for all our guests. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future.
3.0分
其他
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They advertised rooms with a mountain view, yet they gave us a back room looking at the bank of the hill. This in spite of the fact that the hotel was maybe a third filled at best. The bathroom was small and when the light was turned on a very loud fan ( one switch for both) came on also. The staff was very nice, and the breakfast was good. However, due to the cost and where they put us, I would'nt stay there again.
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations, particularly regarding your room location and the bathroom setup and have alerted the maintenance engineer to look into the noisy fan. We understand how disappointing it can be when something advertised doesn't match your experience, and we apologize for the inconvenience.Please know that room assignments are never meant to disappoint, and while we do our best to honor requests, they are based on availability and specific booking details. The evening of your arrival I only show I had one room left to sell for that night and when assigning rooms that can be a little tough with so many rooms sold or already occupied. That said, we appreciate your comments and will use them to improve our guest experience moving forward.We’re glad to hear that our staff made a positive impression and that you enjoyed the breakfast — we’ll be sure to pass along your kind words. While we're sorry to hear you wouldn’t return, we do hope you'll reconsider and give us another chance to provide the stay you were hoping for.
5.0分
家庭亲子
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Place is clean and has a nice view from atop the hill its on. Staff is friendly and decent free breakfast.
Rooms have comfy beds, AC unit works good and not too noisy.
There is also a traffic light exiting on the main highway so easy to make left onto highway.
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酒店回复: Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the clean rooms, comfy beds, and the peaceful view from our hillside location. It's also great to know our staff made a good impression and that the breakfast hit the spot!We're happy the AC kept you cool without the noise, and that the easy access to the highway made your travels smoother. We truly appreciate your feedback and hope to welcome you back again soon!
5.0分
家庭亲子
The staff was very friendly and courteous. Room was clean and the breakfast was great.
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酒店回复: Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay with us and that our friendly team, clean accommodations, and delicious breakfast made a great impression.Our staff works hard to create a welcoming and comfortable environment for every guest, and your feedback is truly appreciated.We hope to have the pleasure of welcoming you back to the Holiday Inn Express St. Mary’s again soon!
酒店环境不错，员工服务周到，房间舒适，还提供不错的免费早餐。
Healthy breakfast, loved the pancake maker.
Staff was friendly and helpful.
Granddaughters lived the pool.
Room was clean. We always stay at a Holiday Inn express because the king bed is so comfortable, however, this one was very firm and not very comfortable. The bathroom was clean but the tub was very old and was patched on the bottom. The water for the tub was full of debris. Usually do not have any complaints but always look forward to a bath so was disappointed with this.
Unhappy
Not what i expected for the price. Reserved a suite, got a regular room with a king bed. It was our 29th anniversary. Somewhat disappointed.
Stay was great. Room was clean and comfortable. The clerk was great she answered every question about the area. I had two rooms with two people per room. Price was way too high for a simple hotel room. $216 per night per room is too much. Realistically price should have been around $150 per night per room
Wonderful, friendly check-in. Breakfast was hot and fresh each morning with a great selection. Room was very clean, plenty of towels. Had a wonderful stay, all staff was friendly and pleasant every day.
Breakfast was good. Beds were very uncomfortable.
2 ladies at the front desk were great.
They advertised rooms with a mountain view, yet they gave us a back room looking at the bank of the hill. This in spite of the fact that the hotel was maybe a third filled at best. The bathroom was small and when the light was turned on a very loud fan ( one switch for both) came on also. The staff was very nice, and the breakfast was good. However, due to the cost and where they put us, I would'nt stay there again.
Place is clean and has a nice view from atop the hill its on. Staff is friendly and decent free breakfast.
Rooms have comfy beds, AC unit works good and not too noisy.
There is also a traffic light exiting on the main highway so easy to make left onto highway.
The staff was very friendly and courteous. Room was clean and the breakfast was great.