The hotel was clean and comfortable, and we had a very nice room. The staff was very friendly, and we enjoyed the breakfast selection – there were lots of food choices.
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酒店回复: We’re really glad you enjoyed your stay! It sounds like everything came together to make your visit relaxing. Our breakfast offerings are something we take pride in, and it’s great that you were able to start your day with plenty of options. It was a pleasure having you here at Baymont by Wyndham Madison West/Middleton WI West, and we look forward to making your next stay just as enjoyable.
5.0分
情侣出游
The room was exceptional, large and very clean. Their on-line advance check in made check-in fast. Breakfast was very good with many options.
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酒店回复: Thank you for sharing such kind feedback. It’s a pleasure to know that our spacious accommodations, seamless online check-in, and generous breakfast selection all contributed to a pleasant stay. Our team strives to deliver comfort and convenience at every step, and your remarks are truly valued. We look forward to welcoming you back to Baymont by Wyndham Madison West/Middleton WI West in the future.
3.0分
商务出差
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Room was clean but did have an unusual musty smell. There was also hair on the bathroom floor as well that was not mine. I was placed at the end of a hallway near an entrance and had to listen to the door being slammed every time someone came in and out. Not my best stay but certainly not my worst
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酒店回复: Thank you for sharing your feedback with us. While we're glad to hear you found your room clean, we sincerely apologize for the noise disturbance, the odor, and the hair you discovered in the bathroom. This is not the standard we strive to uphold, and we'll be addressing your concerns with our team to ensure improvements are made for the comfort and satisfaction of our guests. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
1.0分
其他
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All the ameneties i went for werent available. The pool and hottub smelled like BO and it smelt funny. There was a little over an hour where there were no staff in the morning before breakfast. It ****** and cost almost a months rent
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酒店回复: Thank you for sharing your experience. It is disappointing to hear that several amenities were unavailable and that the pool and hot tub conditions were not up to standard. Your comments highlight important areas for improvement, and we regret that your visit was so frustrating. We appreciate you taking the time to share this and hope future stays offer a far better experience.
1.0分
家庭亲子
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The rating for this place is too high! Motel 6 is better staff invited family to easy breakfast which was already subpar at best and the person in charge of the front desk refused to fix tv remote or get new batteries so we didn’t have tv for the time we were there. Staff was more occupied not doing anything than their job
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酒店回复: Thank you for sharing your experience. It is disappointing to hear that your stay did not meet expectations and that both service and amenities fell short. The issues you described regarding the breakfast quality, television, and attentiveness of our team do not reflect the standard of hospitality we aim to provide. Your comments will be reviewed internally to ensure stronger attention to guest care and prompt problem resolution moving forward. We appreciate you taking the time to share your perspective and hope you will give us another chance to welcome you back to change your lasting impression.
3.0分
其他
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Staff was great! Room temp was impossible to control because there is a vent over the sink that blasts heat that isn't controlled by the room heating/cooling unit.
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酒店回复: Thank you for your feedback. We’re glad to hear you enjoyed the service from our team. However, we completely understand how frustrating the room temperature situation must have been with the vent. Your comments are helpful as we look for ways to improve our guests’ comfort, and we hope to have the chance to welcome you back for a more comfortable stay in the future.
3.0分
其他
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Our room said online that it slept 4, but there was only room for 2. Had to switch rooms. The TV didn't work in either room. Dirty, used bar of soap left in the shower. Room phone didn't work. Breakfast was meh. I got what I would expect for a budget hotel...I guess I was just expecting more. Staff were friendly and helpful though.
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酒店回复: Thank you for your review. We’re sorry to learn your visit fell short of the excellent experience we intended, and we appreciate you outlining what went wrong. Your comments will guide our improvements and help us prioritize enhancements, and we hope you’ll consider a return visit when you’re back in the area.
性价比高，员工友好的酒店
酒店整体硬件一般 卫生只能说还过得去 亮点是房间比较大 周边环境尚可 性价比还不错。
我经常出差，每周要在酒店住两到三晚……这家酒店很适合商务旅行……上下环城公路很方便……没有任何问题
The hotel was clean and comfortable, and we had a very nice room. The staff was very friendly, and we enjoyed the breakfast selection – there were lots of food choices.
The room was exceptional, large and very clean. Their on-line advance check in made check-in fast. Breakfast was very good with many options.
Room was clean but did have an unusual musty smell. There was also hair on the bathroom floor as well that was not mine. I was placed at the end of a hallway near an entrance and had to listen to the door being slammed every time someone came in and out. Not my best stay but certainly not my worst
All the ameneties i went for werent available. The pool and hottub smelled like BO and it smelt funny. There was a little over an hour where there were no staff in the morning before breakfast. It ****** and cost almost a months rent
The rating for this place is too high! Motel 6 is better staff invited family to easy breakfast which was already subpar at best and the person in charge of the front desk refused to fix tv remote or get new batteries so we didn’t have tv for the time we were there. Staff was more occupied not doing anything than their job
Staff was great! Room temp was impossible to control because there is a vent over the sink that blasts heat that isn't controlled by the room heating/cooling unit.
Our room said online that it slept 4, but there was only room for 2. Had to switch rooms. The TV didn't work in either room. Dirty, used bar of soap left in the shower. Room phone didn't work. Breakfast was meh. I got what I would expect for a budget hotel...I guess I was just expecting more. Staff were friendly and helpful though.