酒店回复: Estimado Luis Alberto,Gracias por compartir su experiencia en Stay Inn by OYO Near I-80 Lincoln West. Lamentamos profundamente que no hubiera nadie disponible para su check-in y que esto le dejara sin hospedaje. También sentimos que no haya recibido la asistencia o el reembolso esperado. Su experiencia no refleja nuestros estándares, y revisaremos este caso de inmediato.Agradecemos que nos lo haya informado.Atentamente,LisaStay Inn by OYO Near I-80 Lincoln West
1.0分
其他
原文
翻译提供方：Google
我们到达办理入住手续时他们没有房间给我们
5.0分
商务出差
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First of this establishment is a great value compared to other places .And trust me its up to par .And was very cozy .The manager here really knows how to treat his guests! I definitely recommend & look forward to coming back 😎
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酒店回复: Dear Guest,Thank you for sharing your experience with us! We're delighted to hear that you found our establishment to be a great value and enjoyed the cozy atmosphere. It's wonderful to know that our manager made a positive impression during your stay. We truly appreciate your recommendation and look forward to welcoming you back soon!Warm regards, Team OYO
1.0分
其他
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Our stay never happened. I prepaid for a room with two queen beds. We got to town before check in, stopped at the hotel, our room wasn't ready which was perfectly fine because we were an hour and a half before check in time. Told them we will check in after the football game. When we got back to the hotel, they told us that they overbooked and didn't have a room with two beds for us. They offered us a room with one queen bed. We had 3 people so that meant one would be sleeping on the floor. We ended up having to stay at a friend's house. They said they will refund the charge. We will see of that actually happens, I guess.
1.0分
其他
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Top rated bed bugs
After i made the non-refundable reservation my son went online and there were numerous reviews about issues with bed bugs at this hotel. I did not want to risk exposing my family and friends to that situation so we booked a different hotel. I'm extremely disappointed that ********* allows this to happen and quite frankly i think I am owed a refund. These places should be somewhat vetted to prevent this from happening. NOT LISTED AS 4.0 RATINGS.
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酒店回复: Dear Daniel,We apologize for your experience and understand your concerns. Your feedback will help us ensure better safety and cleanliness standards for our guests.Sincerely,EvaStay Inn by OYO Near I 80 Lincoln West
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WORST PLACE
DO NOT BOOK
booked through ******* the day before I called the hotels booking department to confirmed I have a reservation and they did
I got to the motel itself and they couldn’t find my reservation. The front desk lady even talked to a person from the booking department nothing came from it.
And to top it off as I was walking in, someone was complaining about bugs in the room/on the bed
Do not stay here
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酒店回复: Dear Justin,We’re very sorry for the issues with your reservation and the condition of the property. Your feedback will help us improve our booking and guest services.Sincerely,EvaStay Inn by OYO Near I 80 Lincoln West
1.0分
其他
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Okay so this hotel was booked a week before I arrived. They had the audacity to tell me there were no rooms and yet charged my account $250 and won’t refund. I let my bank do a charge back.
4.0分
家庭亲子
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Super friendly staff. Room accommodations were clean and spacious. Property is a bit run down and needs renovation. The refrigerator wouldn't cool. No ice machine on site. No vending machines on site. Google Maps says that it is an unfussy Budget Hotel. That says it all!
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酒店回复: Dear Bryce,Thank you for your honest feedback and for recognizing our friendly staff and clean, spacious accommodations. We appreciate your comments about the property's condition and amenities — these are areas we’re actively working to improve. Your insights are valuable as we continue to enhance the guest experience.We hope to welcome you back in the future for a more comfortable stay.Best regards,TimThe Stay Inn by OYO Team
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其他
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FALSE RESERVATION - SCAM!
The facility had no reservation for me & was full. I had to travel an hour outs of Lincoln to find a place to stay. Today the is a pending no show charge to my card. I SO NOT BE CHARGED FOR A STAY I WAS DENIED!!!
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酒店回复: Dear Stacy,We sincerely apologize for the inconvenience and frustration you experienced during your recent visit to Stay Inn by OYO Near I-80 Lincoln West. It’s deeply concerning that your reservation could not be found and that you were left without accommodations. This is not the experience we strive to provide.We also understand your concern regarding the pending no-show charge and recommend contacting our front desk or customer support team directly so we can promptly investigate and resolve the issue.Thank you for bringing this to our attention.Best regards,DewiThe Stay Inn by OYO Team
我在网上支付了房费，但当我抵达时，一个人告诉我取消预订。我问为什么，他说他要75美元现金。我说我已经付过了。那个人随后让我离开，并且还扣了我的钱和旅行预订。Vom公司甚至从未尝试帮我把钱要回来。
当时没有人可以办理入住，我当晚没有酒店住，你们的帮助毫无作用，而且我至今仍未收到退款。
我们到达办理入住手续时他们没有房间给我们
First of this establishment is a great value compared to other places .And trust me its up to par .And was very cozy .The manager here really knows how to treat his guests! I definitely recommend & look forward to coming back 😎
Our stay never happened. I prepaid for a room with two queen beds. We got to town before check in, stopped at the hotel, our room wasn't ready which was perfectly fine because we were an hour and a half before check in time. Told them we will check in after the football game. When we got back to the hotel, they told us that they overbooked and didn't have a room with two beds for us. They offered us a room with one queen bed. We had 3 people so that meant one would be sleeping on the floor. We ended up having to stay at a friend's house. They said they will refund the charge. We will see of that actually happens, I guess.
Top rated bed bugs
After i made the non-refundable reservation my son went online and there were numerous reviews about issues with bed bugs at this hotel. I did not want to risk exposing my family and friends to that situation so we booked a different hotel. I'm extremely disappointed that ********* allows this to happen and quite frankly i think I am owed a refund. These places should be somewhat vetted to prevent this from happening. NOT LISTED AS 4.0 RATINGS.
WORST PLACE
DO NOT BOOK
booked through ******* the day before I called the hotels booking department to confirmed I have a reservation and they did
I got to the motel itself and they couldn’t find my reservation. The front desk lady even talked to a person from the booking department nothing came from it.
And to top it off as I was walking in, someone was complaining about bugs in the room/on the bed
Do not stay here
Okay so this hotel was booked a week before I arrived. They had the audacity to tell me there were no rooms and yet charged my account $250 and won’t refund. I let my bank do a charge back.
Super friendly staff. Room accommodations were clean and spacious. Property is a bit run down and needs renovation. The refrigerator wouldn't cool. No ice machine on site. No vending machines on site. Google Maps says that it is an unfussy Budget Hotel. That says it all!
FALSE RESERVATION - SCAM!
The facility had no reservation for me & was full. I had to travel an hour outs of Lincoln to find a place to stay. Today the is a pending no show charge to my card. I SO NOT BE CHARGED FOR A STAY I WAS DENIED!!!