酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that our customer service left a positive impression For our team works hard to ensure every guest feels welcomed and valued. However, we’re sorry to hear that our breakfast options didn’t meet your expectations. We understand how important a good breakfast is, especially when traveling, and we appreciate your comparison. Your comments will be shared with our team as we continually strive to improve our offerings. We hope to have the opportunity to welcome you back in the future for an even better experience! Safe travels and thank you once again for your insights.
酒店回复: Thank you for your thoughtful review! We're delighted to hear that our hotel met your expectations and that our front desk team made you feel welcome with their friendly service. It’s great that the two-room suite provided the privacy you needed. We also appreciate your feedback on breakfast, and we're glad our team took immediate action to improve it. We’d love to welcome you back for another great stay!
酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that our team member was able to make your stay more accommodating with an early breakfast, especially with little ones in tow. It’s fantastic to know that you enjoyed the room and that the kids had a great time in the pool. We truly appreciate your kind words and are so glad we could help make your stay enjoyable. Looking forward to welcoming you back soon!
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you for your rating! We're glad to hear your stay was overall okay, and we appreciate you taking the time to share your thoughts.
5.0分
其他
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I would stay here again
Staff was very friendly. We were able to upgrade our room for a small amount. The hotel was booked. The breakfast was standard. Someone was cooking in the hotel and there was a very strong smell.
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酒店回复: Thank you for the kind words! We’re happy our team could help with the upgrade and make your stay comfortable. Since we’re an extended stay, many guests enjoy cooking their own meals, which can sometimes bring a bit of aroma into the hallways. Our staff works hard to make every guest feel at home, and it’s always encouraging for them to hear your kind feedback. We’re glad to know you’d stay with us again and look forward to welcoming you back!
5.0分
其他
We were in town for a family medical emergency and it was perfect location and the amenities met our needs.
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酒店回复: Thanks so much for sharing your experience. We're truly glad to hear that our location and amenities were able to support you during such a challenging time. Wishing your family strength and healing and if you're ever back in town under better circumstances, we'd be honored to welcome you again
5.0分
其他
Great suite! Separate rooms work for different activities (sleep vs. cooking). Nice spot!
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酒店回复: Glad you liked the suite! Having separate rooms for different vibes sleeping and cooking makes it feel more like home, doesn’t it? Thanks for the shoutout, and we hope to see you again soon.
3.0分
其他
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Fine, but wouldn’t stay again.
Hotel was fine, but had a bit of a smell, maybe just because it’s old? Room was fine, clean overall, but definitely could use better vacuuming in corners and along edge of wall. Definitely old and a little rough, but at least it was pretty clean. I personally would spend a little more and get a nicer hotel next time… most likely wouldn’t stay again.
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We’re glad to hear that you found your room clean overall, but we’re truly sorry that certain aspects didn’t meet your expectations. We appreciate your comments about the smell and the vacuuming details our housekeeping team will be reviewing this to make improvements right away.While we understand you may choose a different hotel in the future, we hope we might have the opportunity to welcome you back someday and provide you with a more enjoyable stay.
5.0分
其他
It’s great.
We enjoy staying here. The room is large, includes a kitchenette, living room area and sleeping area. The pool is small but fits the need.
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酒店回复: Dear Guest,Thank you for your kind feedback! We’re delighted to hear that you enjoyed your stay and appreciated the spacious room with its kitchenette, living area, and sleeping area. It’s wonderful to know the pool met your needs as well.We truly value your support and look forward to welcoming you back for another enjoyable stay!
酒店新颖干净，套房面积大，有厨具，做饭方便。
服务很棒/早餐糟糕
还行。唯一不满的是早餐不太好。我们经常旅行，而且100%的时间都住在凯悦酒店。所以和凯悦相比，凯悦酒店差强人意。不过，我对酒店非常挑剔。我必须得称赞一下他们的客户服务，真的太棒了！！不过，如果把Mainstay和凯悦酒店的早餐比较一下……凯悦酒店的味道更好，种类也更多。Mainstay大部分时间只有鸡蛋、香肠和华夫饼。
太棒了
我们发现这家酒店完全符合我们的期望。前台非常乐于助人、彬彬有礼，而且总是面带微笑。套房有两间房，非常值得推荐，因为我们每个人都可以拥有一间独立的房间。热早餐还可以，但温度可以再高一些。当前台得知情况后，他非常乐意帮忙。第二天的食物也更热了。我还会再来住的。
我们当天就通过App预订了，因为我们预订的酒店不太好。前台的年轻人非常热情，因为我们比正常时间提前退房，所以还主动给我们提供了早餐。这真是太好了，因为我们带了两个孩子。房间很棒，孩子们在泳池里玩得很开心。
好的
I would stay here again
Staff was very friendly. We were able to upgrade our room for a small amount. The hotel was booked. The breakfast was standard. Someone was cooking in the hotel and there was a very strong smell.
We were in town for a family medical emergency and it was perfect location and the amenities met our needs.
Great suite! Separate rooms work for different activities (sleep vs. cooking). Nice spot!
Fine, but wouldn’t stay again.
Hotel was fine, but had a bit of a smell, maybe just because it’s old? Room was fine, clean overall, but definitely could use better vacuuming in corners and along edge of wall. Definitely old and a little rough, but at least it was pretty clean. I personally would spend a little more and get a nicer hotel next time… most likely wouldn’t stay again.
It’s great.
We enjoy staying here. The room is large, includes a kitchenette, living room area and sleeping area. The pool is small but fits the need.