酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that our customer service left a positive impression For our team works hard to ensure every guest feels welcomed and valued. However, we’re sorry to hear that our breakfast options didn’t meet your expectations. We understand how important a good breakfast is, especially when traveling, and we appreciate your comparison. Your comments will be shared with our team as we continually strive to improve our offerings. We hope to have the opportunity to welcome you back in the future for an even better experience! Safe travels and thank you once again for your insights.
酒店回复: Thank you for your thoughtful review! We're delighted to hear that our hotel met your expectations and that our front desk team made you feel welcome with their friendly service. It’s great that the two-room suite provided the privacy you needed. We also appreciate your feedback on breakfast, and we're glad our team took immediate action to improve it. We’d love to welcome you back for another great stay!
酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that our team member was able to make your stay more accommodating with an early breakfast, especially with little ones in tow. It’s fantastic to know that you enjoyed the room and that the kids had a great time in the pool. We truly appreciate your kind words and are so glad we could help make your stay enjoyable. Looking forward to welcoming you back soon!
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you for your rating! We're glad to hear your stay was overall okay, and we appreciate you taking the time to share your thoughts.
5.0分
其他
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Breakfast had some fresh options, but was the same all three mornings I was there. Gym and pool were small but functional, and well-maintained. Staff was quiet but pleasant. Overall, good deal for the money, especially since I had a suite with full-size fridge and dishwasher.
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酒店回复: Thank you for sharing your experience. We are glad you appreciated the value and amenities of your suite, as well as the upkeep of our facilities. Your feedback on breakfast variety is noted and will help us enhance future offerings. We hope to welcome you again for an even more enjoyable stay.
5.0分
家庭亲子
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Great service from the front desk. We were there for the marathon and were worried about our timing afterwards (and leaving very early in the morning). We were able to extend our check out time until noon, and then we paid a $25 fee (reasonable) to extend one of the rooms until 1:00--a lifesaver. Very accommodating. Overall, we were pleased with the hotel--nicer than expected and no noise from the nearby airport.
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酒店回复: Thank you for sharing your thoughtful feedback. We are pleased to know our team could provide the flexibility and support you needed during such an important event. Ensuring a seamless and restful experience especially after an early start is something we take great pride in. We are also glad the tranquility of your room added to your comfort. We look forward to welcoming you again for another exceptional stay.
4.0分
其他
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The room was clean, but a little dated. The members of the staff were friendly. Given my spouse and I have different sleep schedules, it was nice to have a sitting area separate from the bedroom.
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酒店回复: We're so glad you and your spouse enjoyed the comfort of the separate sitting area It's those little conveniences that can make all the difference. Thank you for your kind words about our team; they'll be thrilled to know they made a positive impression. We appreciate your note about the rooms style and are always working toward thoughtful updates. Looking forward to your next stay with us!
5.0分
其他
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I would stay here again
Staff was very friendly. We were able to upgrade our room for a small amount. The hotel was booked. The breakfast was standard. Someone was cooking in the hotel and there was a very strong smell.
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酒店回复: Thank you for the kind words! We’re happy our team could help with the upgrade and make your stay comfortable. Since we’re an extended stay, many guests enjoy cooking their own meals, which can sometimes bring a bit of aroma into the hallways. Our staff works hard to make every guest feel at home, and it’s always encouraging for them to hear your kind feedback. We’re glad to know you’d stay with us again and look forward to welcoming you back!
5.0分
其他
We were in town for a family medical emergency and it was perfect location and the amenities met our needs.
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酒店回复: Thanks so much for sharing your experience. We're truly glad to hear that our location and amenities were able to support you during such a challenging time. Wishing your family strength and healing and if you're ever back in town under better circumstances, we'd be honored to welcome you again
酒店新颖干净，套房面积大，有厨具，做饭方便。
服务很棒/早餐糟糕
还行。唯一不满的是早餐不太好。我们经常旅行，而且100%的时间都住在凯悦酒店。所以和凯悦相比，凯悦酒店差强人意。不过，我对酒店非常挑剔。我必须得称赞一下他们的客户服务，真的太棒了！！不过，如果把Mainstay和凯悦酒店的早餐比较一下……凯悦酒店的味道更好，种类也更多。Mainstay大部分时间只有鸡蛋、香肠和华夫饼。
太棒了
我们发现这家酒店完全符合我们的期望。前台非常乐于助人、彬彬有礼，而且总是面带微笑。套房有两间房，非常值得推荐，因为我们每个人都可以拥有一间独立的房间。热早餐还可以，但温度可以再高一些。当前台得知情况后，他非常乐意帮忙。第二天的食物也更热了。我还会再来住的。
我们当天就通过App预订了，因为我们预订的酒店不太好。前台的年轻人非常热情，因为我们比正常时间提前退房，所以还主动给我们提供了早餐。这真是太好了，因为我们带了两个孩子。房间很棒，孩子们在泳池里玩得很开心。
好的
Breakfast had some fresh options, but was the same all three mornings I was there. Gym and pool were small but functional, and well-maintained. Staff was quiet but pleasant. Overall, good deal for the money, especially since I had a suite with full-size fridge and dishwasher.
Great service from the front desk. We were there for the marathon and were worried about our timing afterwards (and leaving very early in the morning). We were able to extend our check out time until noon, and then we paid a $25 fee (reasonable) to extend one of the rooms until 1:00--a lifesaver. Very accommodating. Overall, we were pleased with the hotel--nicer than expected and no noise from the nearby airport.
The room was clean, but a little dated. The members of the staff were friendly. Given my spouse and I have different sleep schedules, it was nice to have a sitting area separate from the bedroom.
I would stay here again
Staff was very friendly. We were able to upgrade our room for a small amount. The hotel was booked. The breakfast was standard. Someone was cooking in the hotel and there was a very strong smell.
We were in town for a family medical emergency and it was perfect location and the amenities met our needs.