WARNING, to anyone with foot, ankle, knee, bunion or leg issues. I have a touch of cerebral palsy. Asked for an ADA room. Westin Villas gave us the farthest ADA room from the pool / spa area. Took a 1/2 hour (1 way) back to our room. We were told that the pool area was "just a short distance". IT WAS NOT ! Told the sales staff that if they had an accident, cancer, bone brake or fall, only then would they know how difficult it is to get around. They didn't really care ! How ironic that the handicap parking spots are close to the room, but the ADA room given was the farthest from spa area ! Asked for some type of refund, was told NO !
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酒店回复: Thank you for your feedback. We sincerely apologize for not meeting your expectations during your stay. We are committed to addressing these issues and improving our services.
5.0分
朋友出游
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Nice units. Very clean. Updated amenities. Very little noise. We had a 2 bedroom unit , with 1 bedroom as a lockoff. Both sides had refrigerators, cooktops, microwaves, coffee makers, dishes, pots & pans & utensils. Each had it's own balcony overlooking the golf course. Grocery stores across the road. McDowell Marketplace has breakfast & sandwiches, as well as a bar. Two pools on site, with access to more pools at the adjacent Westin Hotel.
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酒店回复: We appreciate your positive review and are pleased to know you had a pleasant experience. Thank you for choosing our resort.
5.0分
情侣出游
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This is a recurring pleasant experience that we have enjoyed for many years! It begins at the Front Drive, where accommodating assistance, with smiles and hugs, is provided by the bellmen, including Rob, Troy, and others. The Front Deck, notably Tina, Brody, and others, ensures a smooth check-in, fulfilling our needs. Our villa is excellent, very clean (great housekeeping), and if we have any maintenance issues, the staff is prompt and professional. The grounds continue to be well-maintained and beautiful. A hallmark of the property is the people! Their friendliness and desire to serve our needs are paramount in their priorities. To name just a few of note - Bar/Servers - Dani, Erica, Sean, Devon, Juan, and others; Water/Towels servers (Did I mention it is a desert?) - Ryan, Mike, Aylessia (sic), et. al. keep us hydrated and comfortable. Another amenity is the resort shuttle service that gets us to nearby restaurants and shopping. We come a couple of times a year and are never disappointed.
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酒店回复: Thank you for your thoughtful review. We're committed to providing excellent service and are glad to hear we succeeded during your stay.
这是一次非常基本的住宿，考虑到房间的高价格，我们感到很惊讶。就背景而言，我们大约每 6 周在各个 AZ 度假村进行一次“居家度假”，因此我们非常熟悉许多连锁酒店的季节性定价和产品。我们经常住在套房或“住宅”/“别墅”来容纳我们的家人。这些通常具有常见的酒店和度假村设施，并且通常有私人户外休息区，有时还有私人小型游泳池。这些别墅被称为威斯汀别墅，一卧室套房每晚收费近 900 美元，我们当然期待类似的体验。令人失望的是，我们到达时首先发现，他们不提供代客泊车或行李员协助搬运行李。其次，没有客房服务，而且家政服务每隔一天早上进行一次，否则不能提出要求。 “别墅”是一间大小合适的单卧室套房，没有私人户外空间。提供肥皂等，但没有其他个人护理用品，如棉垫、牙具或奈斯派索咖啡机（有普通咖啡机）。他们确实有一台洗衣机/烘干机/洗碗机和肥皂，这对于长期住宿来说非常好。我们确实注意到了房间里的蚊子，这可能是因为入口门的密封条上有一个相当大的缝隙（照片）——这在亚利桑那州的一楼不是一件好事，因为那里各种害虫都可能进入我们没有去看看别墅的泳池，因为我们前往威斯汀度假村的泳池欣赏他们的漂流河。这个功能很酷，但泳池区和椅子需要好好清洁或更换，因为大多数都很脏/有污渍，而且形状不佳。总的来说，这不是一个糟糕的住宿，特别是对于有孩子长期住宿并愿意自己去杂货店购物和做饭等的家庭来说，*但是*对于高价来说，它绝对没有达到我的预期。
去年十月，我用万豪度假俱乐部积分兑换了这间别墅的一晚住宿。别墅周围有很多购物、餐饮和娱乐场所，位置非常便利。但是，运营和管理还有很多需要改进的地方。退房当天，我们吃完早餐回到房间，发现房间里有 5-6 个人正在安装新电视。我们没有收到任何此类事件的通知，更不用说这完全侵犯了我们的隐私。我们也不明白他们为什么不等我们退房后再安装。还有其他客人被这台电视的安装吵醒了。我不想猜测别墅是如何在客人还在房间里的时候搞砸电视安装的。在我投诉后，我被告知我的度假俱乐部积分将退还以补偿由此造成的不便。然而，经过四个月的电话和信息，我没有收到任何回电，也没有收到退款。再次，我对这间度假别墅的管理运营以及威斯汀/万豪度假俱乐部品牌感到非常失望。
我们（两个成年人）租了一间高级一卧室别墅，只住了两晚。我们有一些积分需要在年底前使用，而斯科茨代尔离家很近。别墅装修很漂亮；厨房备有做简单饭菜所需的一切；大型淋浴间配有洗发水、护发素和沐浴露分配器；大餐桌和足够大的客厅面积。不幸的是，我们住在一楼（7 号楼），所以从宽敞的露台看不到风景，但还可以。两个泳池区都很好——一年中的这个时候都不拥挤。很棒的户外用餐，度假村里有一个巨大的大屏幕电视，还有几张火桌——晚上很凉爽。步行 20 分钟即可到达 Kierland Commons，那里有很多餐馆和商店。没有使用任何其他度假村设施，尽管这些设施可供别墅客人使用。肯定会再次入住，而且时间更长！
我们于 2023 年 9 月 15 日至 19 日入住别墅。我们与前台助理经理 Grace 和 Antonio 一起度过了一段美妙的经历。这 2 家非常令人惊叹，并提供优质的客户服务。前台蒂娜很照顾你！我们的行李员和男仆——何塞、马克、安德鲁和罗布都很棒。他们是您见到的第一个也是最后一个人，真的让我们感到宾至如归。别墅一尘不染，客户服务是一流的 - 这些员工超越了一切！
我对最近在威斯汀克尔兰别墅的住宿感到非常失望。我们预订了 5 晚的一卧室高级别墅，第一天晚上 7 点左右到达，被告知唯一可用的房间是无障碍客房。我被告知唯一的区别是无障碍淋浴和较低的柜台。当我们走进房间时，房间装修得很漂亮，我们对这种设置很满意。但当我探索时发现冰箱和冰柜都坏了，肥皂分配器放在淋浴间的地板上。那天晚上我叫人来修冰箱。他们重新设置了冰箱，说应该没问题了。我们把买的一些杂货放进去，当我早上检查时，冰箱仍然无法使用。很多杂货都需要扔掉。此外，在第一天晚上，我注意到连接卧室和浴室的推拉门坏了。我打电话给前台，他们派了维修人员过来查看冰箱和坏了的推拉门。我还注意到房间里没有按摩浴缸，就像我支付的费用上宣传的那样。我对此提出质疑，被告知无障碍客房没有。我问前台他们能做些什么，他们说会和经理谈谈，然后再回复我。没有人联系我。维修人员很棒，说他们会赔偿损坏的食品，并将款项记入我的账单。我们买了食品，我想把东西放进烤箱，但房间里没有烤箱！我去前台要求换房间，因为我们住在高级别墅里是为了烤箱。显然我发现无障碍客房没有烤箱。除了无障碍客房外，所有客房都应该有对流烤箱。换房间没有运气，因为它们已经被预订了，所以他们给我拿了一个烤面包机烤箱。旅行的最后一个早晨，客房服务人员在早上 8:30 敲我的门，问我什么时候退房。退房时间是上午 10 点？我还会再住在这里吗？绝对不会！美丽的度假村，员工友善，但管理层不了解客户体验和服务问题。我习惯于 Ranch Mirage 的威斯汀别墅，那里的服务一直都是一流的。
我们已经来这个度假村很多年了，最近一次是 7 月，我们分别预订了 2 间房间，很荣幸能住在这个房间。这次旅行我们不得不搬东西，前台选择给我们升级 5 天，但第 6 天，也就是第二次预订，我们住的房间更小，他们让我们换房间，度假村只有 22% 的容量。钛金级毫无意义，成为老板毫无意义，经理拒绝来和我们说话。带着衣服、食物、湿衣服等穿过度假村，这太尴尬了，因为我们从来没有要求升级，但住了一晚就被告知要换房间。这是迄今为止最糟糕的服务和最尴尬的经历，给我的家人留下了创伤。
预订行为不正当。他们不会因为没有空房而允许您预订，然后试图收取多项费用，这甚至会让您无法预订。因为这些骗子，我从来没有机会在那里住过。
WARNING, to anyone with foot, ankle, knee, bunion or leg issues. I have a touch of cerebral palsy. Asked for an ADA room. Westin Villas gave us the farthest ADA room from the pool / spa area. Took a 1/2 hour (1 way) back to our room. We were told that the pool area was "just a short distance". IT WAS NOT ! Told the sales staff that if they had an accident, cancer, bone brake or fall, only then would they know how difficult it is to get around. They didn't really care ! How ironic that the handicap parking spots are close to the room, but the ADA room given was the farthest from spa area ! Asked for some type of refund, was told NO !
Nice units. Very clean. Updated amenities. Very little noise. We had a 2 bedroom unit , with 1 bedroom as a lockoff. Both sides had refrigerators, cooktops, microwaves, coffee makers, dishes, pots & pans & utensils. Each had it's own balcony overlooking the golf course. Grocery stores across the road. McDowell Marketplace has breakfast & sandwiches, as well as a bar. Two pools on site, with access to more pools at the adjacent Westin Hotel.
This is a recurring pleasant experience that we have enjoyed for many years! It begins at the Front Drive, where accommodating assistance, with smiles and hugs, is provided by the bellmen, including Rob, Troy, and others. The Front Deck, notably Tina, Brody, and others, ensures a smooth check-in, fulfilling our needs. Our villa is excellent, very clean (great housekeeping), and if we have any maintenance issues, the staff is prompt and professional. The grounds continue to be well-maintained and beautiful. A hallmark of the property is the people! Their friendliness and desire to serve our needs are paramount in their priorities. To name just a few of note - Bar/Servers - Dani, Erica, Sean, Devon, Juan, and others; Water/Towels servers (Did I mention it is a desert?) - Ryan, Mike, Aylessia (sic), et. al. keep us hydrated and comfortable. Another amenity is the resort shuttle service that gets us to nearby restaurants and shopping. We come a couple of times a year and are never disappointed.