酒店回复: Dear Cathy, Thank you for reviewing our hotel. It is nice you had a pleasant stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Please consider staying with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
我们的房间非常脏，到处都有难闻的气味。
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酒店回复: Dear Guest,We sincerely apologize that your room did not meet expectations and that the cleanliness and unpleasant atmosphere impacted your stay. Providing a fresh and well-maintained environment is a top priority, and we’re sorry for any shortcomings in this regard. Your feedback is important to us, and we will be addressing these concerns with our team to ensure improvements are made. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Sincerely,Hotel Management
3.0分
家庭亲子
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Oh where to begin: Got to the road it was on and there are two Extended Stays and we went to the 2nd one and had to go to the first one. There was a cop in the lobby talking to a guest- not what I expected. The room was very nice, very spacious. Bed was too soft. Shower didn't have any water pressure. Plenty of outlets in the room. You can feel the springs in the pull out sofa on your back. Room temperature was perfect. Lots of noise from upstairs late at night every night. Domestic disturbance across the hall was quite loud. Couldn't get into the hotel with our room key after a certain time at night, either side door nor the front door. Had to call the front desk from outside. Light breakfast downstairs was lovely. Light bulb was out on the desk light and the clerk was very nice to bring us a new one. Checking out with all of our luggage, the sign on the elevator said it was "Out" but when we turned in our keys, the front desk said it's working. So whoever put the signs on each floor did not remove them. Internet was not optimal: 1.4 meg a second for most of our stay. Toilet paper holder was too close to the actual toilet. Full kitchen but no forks, knives, spoons, cups - if we wanted those things we had to go downstairs and request them. For all of this, kinda over-priced. We've stayed in better Extended Stay America's in our 9 year marriage.
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酒店回复: Dear glguesby, Thank you for sharing such a detailed review of your visit. While we’re pleased to hear you enjoyed the spacious layout, comfortable temperature, and helpful service from our team, we truly regret the aspects of your stay that fell short of expectations. We understand how frustrating it must have been to encounter issues with room amenities, noise, and building access, and we appreciate your patience with those inconveniences. Your comments have been shared with our team as we continue working to enhance both comfort and reliability for our guests. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve. Sincerely, Hotel Management
5.0分
其他
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The extended stays on Vineland Rd is amazing. Its quite, the staff is super friendly and kind. I love that the hotel ia next to universal studios and how three different was to get there and back. The rooms are spacious and clean. The rooms also have a full kitchen, gym and wash room. This place is amazing and my kids love being here at the hotel. John and his staff are one of a kind and if I ever need to stay at a hotel ill always come to this one cause it feel like home
1.0分
其他
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One of the Orlando locations is completely unfit for anyone to stay in. Despite having a confirmed reservation, I was told upon arrival that there was no room available for me. The front desk receptionist had to personally clean a room just so I could check in, which should have been the first red flag. When I entered the room, it was absolutely filthy. I found two roaches. The toilet was disgusting. There was a used bar of soap left on the sink. Water was actively dripping from the ceiling. This was not a minor housekeeping oversight — this was a health and safety issue. ********** has made multiple attempts to contact the property to secure a refund, and the hotel has refused to respond. The photos used to advertise this property are clearly from a different, much nicer location and do not reflect the actual conditions. This was, without question, the worst hotel experience I have ever had. The lack of cleanliness, accountability, and basic professionalism is unacceptable. Do not stay at this hotel chain.
2.0分
其他
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A party of 10 really looking forward to our stay at the hotel given the reviews that we read prior to booking. On arrival it took a while for the receptionist to greet us however she was helpful. We headed down a very dated corridor, with an overwhelming smell of pets to the 2 suites. On opening the door the smell increased in its intensity . It was a very large room with 2 double beds and a sofa, kitchenette , bathroom and large wardrobe area. No coat hangers to hang anything up so had to live out of our cases. The bed sheets were clean but stained, the sofa pulled out as a bed however the mattress was so thin, stained and very uncomfortable. The bathroom looked dirty, very dated, the sealant had come away in places allowing bugs to get through, drawers wouldn’t close fully or were taped up. The kitchenette was very tied, dirty and dated. We had to collect any crockery, cutlery, etc that was needed from reception. Along with additional bedding as there wasn’t enough. The oven was rusty, old and the door wouldn’t shut. Then onto the carpets, I couldn’t put my bare feet on them. It was soiled, ripped and dirty. A couple of positives , Universal was a 25 minute walk from hotel and on the day we left our flight was delayed so we were allowed to use the pool area, which was decent but no pool heating so it was freezing cold (outdoor temp was 27 degrees). I wouldn’t be rushing back.
1.0分
其他
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Two roaches in kitchen and bathroom, room smelt weird. Stains all over mattress covers, dirty towels, turned on one light switch and the fixture made a horrible noise.
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酒店回复: Dear Guest,We sincerely apologize for the unacceptable experience you encountered during your stay. We are very concerned to hear about the cleanliness issues, unpleasant odors, stains on bedding, and the lighting problem you described. This falls far short of the standards we aim to provide, and we regret the discomfort and frustration it caused. Your feedback has been shared with our team to address these concerns immediately and ensure proper maintenance and housekeeping practices are followed. We are committed to improving our facilities and guest experience, and we hope you might consider giving us another opportunity to provide a clean, comfortable, and well-maintained stay that meets your expectations.Sincerely,Hotel Management
我在床上发现了一条虫子，就去前台把服务员叫过来给她看。她也确实过来查看了，然后告诉我们这已经是他们反复尝试解决但一直没能根除的问题，不过她还说那虫子是无害的。
不适合我
还不错
在前往这家酒店的路上，我们接到一个电话，说我们被送到了隔壁 2 家酒店 - 5620 Major Blvd。没问题 - 他们已经为我们预订了房间。入住很简单。工作人员很好。我们上到我们住的楼层，一走出电梯，就闻到一股难闻的气味 - 像难闻的尿布！房间很好，但地毯已经磨损了。但橱柜里什么都没有 - 没有盘子、平底锅等。我们不得不向前台要，但只有 2 个盘子、1 个碗、2 个叉子和勺子，没有平底锅，没有咖啡机，因为他们没有咖啡可以搭配！我确实带了自己的平底锅，但只有 2 个平底锅中较小的一个可以在台面炉灶上使用。它对我们来说是可以的，但它不在更好的 Extended Stay 酒店中。
我们的房间非常脏，到处都有难闻的气味。
Oh where to begin: Got to the road it was on and there are two Extended Stays and we went to the 2nd one and had to go to the first one. There was a cop in the lobby talking to a guest- not what I expected. The room was very nice, very spacious. Bed was too soft. Shower didn't have any water pressure. Plenty of outlets in the room. You can feel the springs in the pull out sofa on your back. Room temperature was perfect. Lots of noise from upstairs late at night every night. Domestic disturbance across the hall was quite loud. Couldn't get into the hotel with our room key after a certain time at night, either side door nor the front door. Had to call the front desk from outside. Light breakfast downstairs was lovely. Light bulb was out on the desk light and the clerk was very nice to bring us a new one. Checking out with all of our luggage, the sign on the elevator said it was "Out" but when we turned in our keys, the front desk said it's working. So whoever put the signs on each floor did not remove them. Internet was not optimal: 1.4 meg a second for most of our stay. Toilet paper holder was too close to the actual toilet. Full kitchen but no forks, knives, spoons, cups - if we wanted those things we had to go downstairs and request them. For all of this, kinda over-priced. We've stayed in better Extended Stay America's in our 9 year marriage.
The extended stays on Vineland Rd is amazing. Its quite, the staff is super friendly and kind. I love that the hotel ia next to universal studios and how three different was to get there and back. The rooms are spacious and clean. The rooms also have a full kitchen, gym and wash room. This place is amazing and my kids love being here at the hotel. John and his staff are one of a kind and if I ever need to stay at a hotel ill always come to this one cause it feel like home
One of the Orlando locations is completely unfit for anyone to stay in. Despite having a confirmed reservation, I was told upon arrival that there was no room available for me. The front desk receptionist had to personally clean a room just so I could check in, which should have been the first red flag. When I entered the room, it was absolutely filthy. I found two roaches. The toilet was disgusting. There was a used bar of soap left on the sink. Water was actively dripping from the ceiling. This was not a minor housekeeping oversight — this was a health and safety issue. ********** has made multiple attempts to contact the property to secure a refund, and the hotel has refused to respond. The photos used to advertise this property are clearly from a different, much nicer location and do not reflect the actual conditions. This was, without question, the worst hotel experience I have ever had. The lack of cleanliness, accountability, and basic professionalism is unacceptable. Do not stay at this hotel chain.
A party of 10 really looking forward to our stay at the hotel given the reviews that we read prior to booking. On arrival it took a while for the receptionist to greet us however she was helpful. We headed down a very dated corridor, with an overwhelming smell of pets to the 2 suites. On opening the door the smell increased in its intensity . It was a very large room with 2 double beds and a sofa, kitchenette , bathroom and large wardrobe area. No coat hangers to hang anything up so had to live out of our cases. The bed sheets were clean but stained, the sofa pulled out as a bed however the mattress was so thin, stained and very uncomfortable. The bathroom looked dirty, very dated, the sealant had come away in places allowing bugs to get through, drawers wouldn’t close fully or were taped up. The kitchenette was very tied, dirty and dated. We had to collect any crockery, cutlery, etc that was needed from reception. Along with additional bedding as there wasn’t enough. The oven was rusty, old and the door wouldn’t shut. Then onto the carpets, I couldn’t put my bare feet on them. It was soiled, ripped and dirty. A couple of positives , Universal was a 25 minute walk from hotel and on the day we left our flight was delayed so we were allowed to use the pool area, which was decent but no pool heating so it was freezing cold (outdoor temp was 27 degrees). I wouldn’t be rushing back.
Two roaches in kitchen and bathroom, room smelt weird. Stains all over mattress covers, dirty towels, turned on one light switch and the fixture made a horrible noise.